Hi Ernest,

Thank you for the question!:)

While we require payment to be done prior to launching your design contest, we do offer a 100% money-back guarantee, no questions asked. Simply call us before you decide to guarantee your contest or move yourself into the final round. More information can be found here: https://support.99designs.com/hc/en-us/articles/204108729

There are a few instances you will not be eligible for a refund:

- Once you decide to continue working with up to 6 finalists, you waive your right to a refund
-If you "guarantee" your contest when you launch (under Contest Options), you will not be eligible for a refund as well. Keep in mind this option has to be manually "ticked"
- You must call within 60 days of launching your contest

I hope this helps and if you have any further questions, please reach out to our Customer Support team at: https://support.99designs.com/hc/en-us/requests/new so we can respond to your inquiries at a more timely manner.

Sincerely,

Jerlyn from 99designs

Decline and let designers start again. Remember you are working with lots of designers.