Adore Me

Adore Me's site makes me excited to shop. The models look actually happy and like they're having fun, allowing me to picture myself wearing these pieces (vs. Other sites catering too much to the male gaze so it throws me off). I appreciate all the fun designs, the basics are really comfortable and good quality, and the more intricate pieces feel great.
The search/filter experience isn't the best, but no website really nails this. I was a bit thrown off on how to find underwear packs (vs. Individual pieces) but once I found them I was successful. So all around, all good!

I ordered three different sets of intimate items. Upon opening one of them up it contained what looks like some type of animal shedding hair and lots of it. Also the middle part had a white stain so obviously it had been used and maybe returned. But my other two sets were perfectly fine.

Could not get anyone on the phone to discuss the issue with.

My most recent purchase was an incorrect order. Instead of receiving what I ordered I received something completely wrong. Incorrect orders happen, but it what a company does to correct the issue is what makes a company stand out. Upon calling customer service it was quickly identified that I was indeed sent the wrong order. I was provided a return shipping label and given a voucher for a replacement order. It was the best remedy for the situation. Additionally I was provided a $10 off code from my next order as an apology. Which is a great way to show customer appreciation and builds loyalty. We've enjoyed every item we've purchased from Adore Me and with this level of customer support I will continue to shop here.

The customer service communicated well. I understood the process and what was going to be provided to me. It was a great interaction.

I was tired of my boring bras and panties, so when I saw the email from Adore Me, I decided to try them. I'm not too keen on buying clothes through the mail, so I was skeptical. It was fairly painless and when I did need to return something due to the fit, it was pretty fast. I'm actually surprised at how many nice, sexy bras I have now!

Accidentally ordered wrong one at first but it was easy to cancel. Found one I liked and it arrived slightly earlier than usual which was good. My fiancé absolutely loved the bra and panties I night her. Would shop here again

I occasionally order a few sets for my wife as a "just because" surprise gift.
Adore me lingerie has always made her feel happy and perhaps more beautiful. The quality has always been wonderful.
It is always a treat for her to receive some new items that remind her how sexy and beautiful she is to me.

I paid to make a customer set for 55.00 and paid the 4.95 fast shipping fee and they 1 did not make it by date promised then when they did arrive the pattern was all wrong and the band didn't have it custom print as I chose and was supposed to be part of the 55.00 custom feature so I was furious and will probably not shop there again

only refunded 4.95 instead of a better solution to make me happy

Shopping experience was great. Pajamas I got on sale are really cute but I believe not true to size. I am about 5 ft and small frame. I ordered a size medium but these pajamas are more of a small. In bed the back is so short it comes up to the middle of my back which is aggravating because I have to keep putting it back down. I will probably be giving these away to a child. Glad they were a good price!

Very quick to take your money. Not so quick to fix mistakes made by them. I had a large order, the warehouse drone missed the panty in one set. I contacted customer service and they could only send out a complete set and I had to return the bra with no panty. Fine I print the label (my expense) get a mailer (my expense) and then make a trip to the post office (my time). A few months later I get an e-mail saying my issue is "resolved" and I'm being charged because they did not receive the set back. Well yea I didn't get it all so I set back what they sent me. Then I try to call but only get a crappy call center where the people answering phones are rude and can not even pronounce their fake names. It's not even that much money but I'm going to dispute with my credit card company. What a waste of time and energy. Lost a customer and got a bad review for nonsense. Good job.

typical call center.

I've never had a problem buying clothes on a regular basis, but when it comes to the "unmentionables", I've always neglected to make buying panties, bras, sleepwear, lingerie, and activewear a part of my shopping experience. Given that these items are necessities, I love getting my monthly box. I buy things I need and things I would have never thought to try-on before. Every month, I freshen up my wardrobe with new pieces and I love savings my favorites from the monthly drop. My husband enjoys my "fashion shows" I put on as well.

I have purchased from adore me so many times I couldn't count I have always had a great time shopping so many options and great quality product with a large range of sizes on every single item even the shipping is very informative and always on time with accuracy

So I go along and put all my info size, likes, dislikes and the things so that way when my subscription box comes it's "curated" for me.
Then why do you constantly send the incorrect size. This subscription is becoming a waste of my time. If I'm a size 0-4 (depending on the article of clothing). Why would I get Mediums? I put my size as small or xs.

My wife absolutely loves the items from Adore Me. I have purchased her more underwear than she will ever be able to wear, because I like how it makes her look and she loves how it makes her feel. Sexy. The ap makes buying super easy to find the style and color and they are always adding new products. The return process is quick and easy when needed, but the sizes are spot on most of the time. The products hold up well after years of use. The ONLY drawback is the choice of shipping partners. I have have more than one shipment get lost or seriously delayed in delivery due to shipping issues. If not for that it would be 5 stars all the way.

as mentioned above, shipping is an occasional issue and I have emailed with customer service. Most of the time I get a discount on a future purchase. Have had to return one item and that process was very easy.

Everytime I have ordered from Adore Me, the products have been of amazing quality and arrive within the time frame given! They keep you updated throughout the process and everything! They are always running sales or promos as well even though they are already amazing prices for what they offer!

I go in the minute it says the showroom has dropped and still my sizes are sold out. I don't know if it's because you don't stock enough or people live with their phone in their hands to catch it immediately. It's just frustrating.

Most of the apparel I've purchased at Adore Me has been beautiful, comfortable and fits well. The prices are amazing and the value is there. It also pays to be a VIP member, which gives you incentives to purchase and sneak peaks on upcoming deals. What I love about the company is that no matter what your size or shape, they have something for everyone and a lot of the pieces are made with recycled material like nylon. They are a conscious company. Good for your self esteem, good for your wallet, good for the planet.

Customer service is great. They exchanged my PJ set for a different size right away and returns were super easy.

While the sizing isn't very consistent, I think the quality exceeds that of Victoria Secret. The sets are beautiful, and I'll probably keep coming back for more.

I seem to always get the same things even when I say I don't like it. I see all these new sets coming up on the site but I never get those really pretty sexy sets. The delivery is always late. Why am I paying a stylist if they keep sending me things I don't want… if I send it back why am I getting it again?

I always look forward to getting that polka dotted box in the mail every month. I always feel so sexy, beautiful and Adored when I wear these beautifully designed sets.

I was very pleased with my box that I received ahead, cheeky cotton panties that were very pretty with lace at the top and a nice assortment even had a bikini which I adore and never would've thought of getting for myself and it looked terrific on me. The sizes were amazing And fit perfectly and sleepwear nightgowns. I highly recommend it just for the assortment of the products and the quality

My wife and I have been loving Adore Me boxes every month and for the first several months, we loved every selection. However, it became clear that my wife wasn't going to use many of the underwire products and so we adjusted our preferences accordingly on the app. We continue to receive these items in our boxes despite increasingly strong wording in the styling preferences. So it seems that perhaps it's less of a personal stylist and more of an algorithm that we are paying for. We're getting increasingly frustrated.

I have been purchasing from adore me for years… I love their pjs and find some gems that make me feel comfortable with my own body. PS my husband loves when I get these shipments.

I usually order from VS, nothing too fancy. The bras were inconsistent with sizing, stiff scratchy materials are used, and they offer no support. If you're 32A-AA and just want a cheap pretty bra then this is great for you! Everyone else look elsewhere or you will be sorely disappointed.