Alibaba

I am extremely dissatisfied with the service I have received from Alibaba. I placed an order under the Trade Assurance program, but over a month later, I have still not received my refund, despite numerous attempts to resolve the issue.

The customer service has been unhelpful and evasive, offering no clear timeline for resolution. My case has been escalated multiple times, yet there has been no follow-up or action taken. I feel misled and taken advantage of, as Alibaba has failed to honor its own policies and protect its customers.

The lack of communication, the ongoing delays, and the overall disregard for my concerns have left me with no choice but to pursue legal action. I strongly advise caution when using Alibaba, as their service does not live up to the promises made under the Trade Assurance program.

I've ordered twice from Alibaba and the products themselves were okay. The shipping and added fees caught me off guard. A $3 item quickly became $7 after shipping and customs were factored in! Its a great platform if you're buying in large quantities but for smaller orders, the costs can add up

Alibaba? They've really set the bar for e-commerce and tech. I mean, from Taobao's treasure troves of quirky items to Alibaba Cloud giving AWS a run for its money, they've carved out quite the global empire. They've hit some bumps with regulations in China, but their resilience and sheer scale keep them influential.

I have some lovely people to deal with,
But do not trade with "Michael Wang" at Colorpro Technology co. Ltd, Sold me Ink cartridges knowing they were obsolete before sending them. He waited till the 30 days warranty was up untill he stopped communicating with me. 2 months later will not refund or contact. And I am easy going. He is a crooked shark. So do not trade with them at all. These people need jail time

Even when you provide Trade Assurance with clear evidence a supplier has commited fraud, they will still side with the supplier.

Please do not trust that Trade Assurance will help you or protect you as a customer in any way. You just pay extra when paying to Alibaba. That's it.

And it's impossible to get help from customer service.

Do not buy anything from Alibaba. My husband n I are trying to buy some side by sides for over a year now we have been promised more times then I can count they will be delivered they keep asking for more money. No side by sides no refund xiemen trading co is a bunch of liars

I have a significant amount of money locked in my account without a clear explanation. The company keeps delaying the resolution, asking me to call back repeatedly. Fortunately, I found creekmonat.tech, who has been incredibly helpful in guiding me through the process and assisting me in recovering my funds.

Order #**************
Order date: 2024-07-30
Total: USD 103.00
I bought samples from Shenzhen Plery Network Tech Co., Ltd.
They sent samples which are not working. When I asked replacement, they asked me more money for additional shipping cost. So I went Alibaba for help.
I only got refund cost of the product. Not for air shipping. From 103.00, I only got refund 42.00.
Buyers, Be careful. ALIBABA IS FOR CHINA SUPPLIER.

I ordered an UTV from Alibaba, through a company called Silveira Michele SC, and their salesman, Carver Randall. My total purchase was made in the amount of $1249 on July 23. Upon shipping the UTV, the product traveled to many countries before being off loaded in Nicaragua, instead of Costa Rica. It is now being held there, and various fees have been extorted by Carver Randall totalling $5890 and $4770. After paying a total of $11,909, Carver informed me the I owed another $9200 in order for my UTV to be released from Nicaragua! I refused and my delivery has not been made. After each payment, Carver promised that there would be no more fees. He lied throughout the transaction. I am unable, and unwilling to pay any additional money. I doubt the shipper is legitimate, having an identical website as another shipper that is easy to research. However, Wavers Shipping Company does not come up at all when searched. It appears they have hi-jacked the website. To date, September 7,2024, I have not received the UTV. I am being extorted for more money and the shipment, which was supposed to arrive within 2 weeks, has not been delivered. It's been 6 weeks. Don't risk your money! It is difficult to report any issue with Alibaba. I have filled out a review on their site, and we contacted to be told I had to file a formal complaint. I have spent hours on their website trying to do so. It's frustrating and I have been unsuccessful in doing so.

Aliibaba is a SCAM SITE! The site supports companies that take your money, and won't help you to get a refund, they just blow smoke up your $#*!, someone should ban them from rippin people off in this country.

I buy monthly, dozens of items, and nearly always get good products at a good price with good shipping for free, really the best overall anywhere. But, when it goes wrong, you submit your information to customer service reps who usually misunderstand and then someone else makes the wrong decision based on the wrong information. And, as far as I can tell, the website is not at all concerned that numerous sellers are hawking fraudulent "4 TB, 8TB, 16 TB, and even 64TB" USB drives (no such things exist), as I have reported them muliple times in several ways and I have not got any response to indicate concern, and zero action. Perhaps word will get from this review to someone who cares about the reputation of the business and they will act to clean it up.

Trading through alibaba provides peace of mind that your transactions are secured and you are trading with professionals. I will always buy from this platform and I recommend it to others. We also buy a lot of things for my work. Everything I have ordered in Australia always arrives on time and buying the products and selecting them has been made so easy through Alibaba. Very happy with the service!

The mode of payment is secure and safer. The adverts that prompt the buy should have the correct price as opposed to asking the price from the supplier and find its high than what is being advertised.

It arrived in Romania much earlier than I expected - the quality is PREMIUM - Super - much more beautiful than in the pictures. Perfect professionalism of the seller - 5 stars are few both in terms of quality and service. 10 stars is normal

I am very impressed with the quality of products and services provided by Alibaba. The sellers are friendly and always ready to assist users. The entire shopping experience was smooth and efficient. I highly recommend using Alibaba for reliable and high-quality purchases.

I've had great experiences with Alibaba. I've ordered over 100 items from them and everything has always functioned perfectly. Unfortunately, the costs have gotten much higher recently.

Easy to understand guide and orientation by products saves us a lot of searching. The possibility of finding suppliers and their recommendations and reviews allow us to choose the best ones and at good prices.

If you are looking to step up your game on garment embellishment, this is the supplier to contact and make business with. Very Professional, above and beyond the customer service. Delivery was super fast and they give great suggestions of their products to fulfill the needs and requirements for the designs I am planning to make.

From my perspective, Alibaba is one of the best platforms globally for starting an e-commerce business. It offers a secure and reliable payment system, which is essential for online transactions.

My experience with Alibaba has been perfect. The platform is user-friendly and provides excellent support, making it easier to focus on business growth.

Good service rendered.
Delivery service good
The products I ordered were not bad.
The payment service is just fine
I will like to continue with your good service

I was indeed very please using this site. Great shopping site, no single stress at all. I also received my goods in a timely manner. Highly recommend. Thank you

I was concerned about the delivery-time and quality of my product from this company.
I was also VERY WORRIED about the security of my payment. That left me hesitant.
I was PLEASANTLY SURPRISED by the efficiency and security of the Alibaba network!
Will definitely use them for product-sourcing in the future.

Company could have done better with customer service, handing shipping. Shipping was delayed almost a month, received a product and LED didn't work. I had an event day of arrival and Company didn't resolved the problem and made me loose money.