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BÆRSkin Hoodie has a rating of 3.2 stars from 1,433 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BÆRSkin Hoodie most frequently mention customer service, great product, and many pockets. BÆRSkin Hoodie ranks 1st among Jackets sites.
This company responds to reviews on average within 6 days
They say its the last hoodie you'll ever buy. For that I can say is the truth. I stay in Scotland and believe me it's cold at least 300 days of the year. Baerskin does block out the cold bitter wind and keeps, the warmth tucked up in side the hoodie. U know how much heat is retained when you open it up and feel the heat slowly disappear. Fantastic products which live up to there name and excellent customer service when required to contact them, sadly to say I had too. Not through any fault of the Baerskin tak team, there service was emence. Well worth the money.
I ordered 4 hoodies and after a long wait received only 2. I reached out via email multiple times and was basically told I received my order. I did not. I'm still waiting on 2 hoodies. The last few emails I didn't even get a response and there is no customer service number to call that I can see. It's a shame because I really like the product I ordered.
I ordered 4 hoodies and after a long wait received only 2. I reached out via email multiple times and was basically told I received my order. I did not. I'm still waiting on 2 hoodies. The last few emails I didn't even get a response and there is no customer service number to call that I can see. It's a shame because I really like the product I ordered.
Zero customer service, been waiting two months for 3 tshirts, no address to file a BBB complaint. Take your money and ship you nothing in return. Ignore emails and phone nmbr does not allow you to talk to anyone. Scam!
Products used:
Tshirt
Hi Mark,
Thank you for your feedback!
I checked your case in the system and found that our agent has already responded to you. Your package was unfortunately lost in transit and we are very sorry for this inconvenience.
Although we do our best to ensure that every package is delivered quickly and safely to the desired address in cooperation with our shipping partners, errors occasionally happen and we take full responsibility for that.
Be sure that we have already sent the request for reshipping the new package and, as soon as it is sent, you will receive a confirmation email with the tracking code.
Please check your email inbox and continue communicating with our agent for any additional details.
For all other questions, feel free to write to me at stephanie@baerskinhoodie.com and I will be happy to help.
All the best,
Stephanie
My zipper broke about the 3rd time I wore it. It was a gift and I dont have my receipt and they would not honor the warranty. A rep there names Stephanie even promised to replace it if I sent the pictures, then they reneged on their word. I'm a disabled first-responder and I'm getting the word out to everyone I can.
Tip for consumers:
These people out right lied to me about accepting the return. The proof is on Trust Pilot!
Products used:
Baerskin Hoodie
Hi there,
Thank you for your feedback!
We are sorry for not being able to respond to you sooner.
We want to assist you immediately and provide you with a satisfactory solution. Unfortunately, we cannot expedite your case further without the necessary information such as the order ID, the email address used for the purchase, or the name of the person who bought the hoodie.
Since we protect our customer's privacy and we don't want to ask you to share necessary info here publicly, please contact me at stephanie@baerskinhoodie.com and I will be happy to help.
Thank you for understanding!
All the best,
Stephanie
Received one for a Christmas gift from a very sick person. It started with a cheap zipper, on the worng side for American use, or for women in the USA. It was only after a few uses, the zipper broke and cannot be used anymore, as one of the teeth fell off. I contacted Baerskin many times and finally did get a reply. They stated they had to have a receipt, I said it could not be obtained as the persont that purchased it was quite ill with terminal cancer. Not happy with that, I posted on another site and a company representative named Stephanie said not having the receipt was not prpblem, fo me to take a coupkle of pictures, send them in and they would make adjustment. I sent in two god pictures, an again they said they could not do it without a receipt, gt in touch with another rep, they said same thing. I cut and pasted the response from Stephanie over two weeks ago, and now no one will repspond at all. I'm a disabled first responder and really am not able to buy another, so perhaps this post will help. I will eventually try to tell my story everywhere I can.
Your message
To: 'Baerskin Hoodie'
Subject: RE: THIRD REQUEST for POOR SERVICE AND DEFECTIVE PRODUCT
Sent: 2/19/2024 7:11 PM
Was read on 3/1/2024 8:20 AM.
Products used:
Baerskin Hoodie
Overall a nice unit. The zipper is like a USA women's zipper style, opposite of all others, a UK style. Due to the arthritis in my left hand, I can't hold the zipper to zip up. After trying so much, the zipper stitching pulled loose from the jacket. I must now pay for a new zipper and it will certainly be on the other side.
Products used:
Hoodie jacket
They are scammers! Buyer beware! The directly lie about shipping it and when I disputed it my bank they showed proof of shipping to some other address. The they said they ship to my correct address and never did, I tried for months working with them and I got a run around time after time. They stole my money, I never got the products and they are a shell company.
Hi Windy,
Thank you for sharing your experience with us.
After reviewing your case in our system, we observed that the address change request was made after the ordered product had already been shipped. We regret any inconvenience this may have caused. Please note that the product was dispatched to the address provided by you during the ordering process.
After the communication with the bank, we can see that the case is closed. However, we understand your frustration and we will consider your feedback in future procedure changes.
Should you need further clarification on the process, please contact me at stephanie@baerskinhoodie.com.
All the best,
Stephanie
They say its the last hoodie you'll ever buy. For that I can say is the truth. I stay in Scotland and believe me it's cold at least 300 days of the year. Baerskin does block out the cold bitter wind and keeps, the warmth tucked up in side the hoodie. U know how much heat is retained when you open it up and feel the heat slowly disappear. Fantastic products which live up to there name and excellent customer service when required to contact them, sadly to say I had too. Not through any fault of the Baerskin tak team, there service was emence. Well worth the money.
Was fantastic, had issues with delivery on my end which was down to a tracking No. They got intouch, I responded to them and they managed to sort out my issue with delivery company within a couple of hrs. Great service on there behalf.
Seen the ads on YouTube, which was pretty much the only ad I didn't skip. Like the look of there product and it guaranteed heat and wind resistant which had sold from there. Had numerous hoodie before but Baerskin is by far the No 1 choice.
Hi Malky,
Thank you very much for taking a few moments to share your impressions with us!
We are happy to hear that you enjoy the windproof feature of your Baerskin Tactical Hoodie. It has adjustable hood toggles that allow the wearer to draw the hood closer to the face to prevent cold or wind from gushing through. Also, it has an extended storm flap all the way down the length of the front of the jacket, for extra protection from the cold.
It is very important to us that you had good communication with our customer support team and that everything related to your order was easily resolved in your favor.
Our goal is to respond as soon as possible because we prioritize good communication with our customers. We want you to enjoy the shopping process from ordering to consuming the product.
Your satisfaction tells us that we have once again succeeded in reaching the high standards of our customers, and we are very pleased about that.
Thank you for shopping with us. We hope to see you soon in our online store again.
All the best,
Stephanie
I ordered the bearskin hoodie about 2 months ago, and was told it would ship on 4/15. I contacted them on 4/18 and have not received a response.
Hi Barry,
Thank you for your feedback! We are sorry for any inconvenience you experienced with us. Let me kindly assure you that we are here to help because the satisfaction of our customers is the most important to us.
I checked your case in the system and found that your order was already delivered and our agent wrote you about that. Please check your email inbox and continue communicating with them for any additional details.
For all other questions, feel free to write to me at stephanie@baerskinhoodie.com and I will be happy to help.
All the best,
Stephanie
Ordered a female size coloured blue (although she would have liked a camo styled one that is not available for women's sizes) for my wife. It took less than a week to arrive and there was a fairly detailed trail of information every time we checked the tracking which is better than most retailers.
It's keeping her nice and warm in the Canadian winter when it isn't so cold that she still needs her winter coat.
I already had two of them so she wanted one too.
Hi Dave,
Thank you so much for taking a few moments to share your experience with us!
We are very happy to hear that you and your wife are enjoying the warmth of your Baerskin hoodies. Our goal was to create a model that would be warm on cold days, but also adaptable to various activities.
In the production, we used the highest quality fleece, which is there to provide the necessary warmth, but at the same time, it is light, which ensures freedom of movement to the wearer.
We are also glad to hear that you had a good experience with our tracking system. Our goal is for customers to be aware of the status of their orders at all times.
We understand how important it is for you to count on an exact delivery date and to organize your time and commitments accordingly. We strive for the shopping experience to be complete satisfaction - from ordering to consuming the product.
Your satisfaction tells us that we are on the right track and that we should continue our business in the same manner.
Thank you for shopping with us. We hope to see you soon in our online store again.
All the best,
Stephanie
I had ordered 3 different sizes of hoodies as gifts. One was too big and I then received a new 1 in correct size without any issues. All of us love these Hoodies! Warm and absolutely love the pockets!
Great pleasant and quick
Pockets pockets pockets and tapering to longer in the back
Hi Jodi,
Thank you very much for sharing your impression with us!
We are very happy to hear that you are enjoying the warmth and practical design of your new hoodie. Our goal was to create a model that would be warm on cold days, but also adaptable to different situations.
That's why we created a cut with many pockets that are there to provide enough space to store your essentials during different activities such as walking, hiking, or cycling.
It is very important to us that you had good communication with our customer support team and that everything related to the exchange was easily resolved in your favor.
Our goal is to respond to customers as soon as possible so they are aware of the status of their orders at all times. We want you to feel sure about your order details from the very beginning until it is delivered to your home address.
Your satisfaction is another confirmation that we have reached the high standards of our customers and we are very happy about it!
Thank you for shopping with us. We hope to see you soon in our online store again.
All the best,
Stephanie
Been wanting to buy this product but was in beginning very pricey. But I got it and very warm. Perfect for my backpacking winter trips. So good I got the sweat pants too. Combination of both tucked in my hammock I'm very very warm. Only one problem. You can ware this anywhere near a camp fire. One spark and you have burn marks. If in future maybe incorporate some protection for that. Being a 100% polyester the smallest spark will leave a mark.
I was worry for some reason on the order for the sweat pants it was shipping to a NJ address. I sent in by email to let them know it was wrong address. Still got it. And I love it.
For keeping warm for winter camping
Hello Lonnie,
Thank you so much for taking a few moments to share your experience with us!
We are delighted to hear that you are enjoying the quality of your new hoodie because our goal was to meet the demands of our customers for durability and resistance to various conditions over a long period of time.
It's a fleece hoodie, great for outdoors as it provides effective protection from wind - full-length storm flap, elastic waist & velcro cuff, wind-blocking elastic hood with bungee cord, extended back length - this all provides an extra dose of warmth.
The Baerskin Hoodie is made of anti-pill fleece that will not incur pilling. In comparison with traditional fleece which develops little bubbles after the first few wears, making the product look old, worn, cheap & tacky; the anti-pill fleece is of better quality and ensures longer-lasting.
When it comes to the flame-resistant feature, rest assured that I will forward your feedback to our design team so they can consider this feature in the future. We believe that the product can always be improved and that is why we are always open to hearing the opinions of our customers.
Your satisfaction tells us that we are on the right track and that we should continue doing business in the same way.
Thanks for shopping with us. We hope to see you again soon in our online store.
All the best,
Stephanie
Fit was great when I first received it. Now the fit is very lose and I haven't lost weight! I've had it since Christmas so not much I can do at this point. So unless you want to layer quite a bit, get a smaller size.
Seemed a good buy when advertised.
Hi Rosie,
Thank you for your feedback! We are sorry for any inconvenience you experienced with us. Let me kindly assure you that we are here to help because the satisfaction of our customers is the most important to us.
We are sorry to hear about the fit of your new hoodie. Let me remind you that all our products are subject to warranty. It is only necessary for the customer to contact us after receiving the product within the period stated on our website and we always try to provide a satisfactory solution.
We hope that you have contacted our customer service in the meantime and that you were provided with the necessary assistance.
If you have any additional questions or need help, please contact me at stephanie@baerskinhoodie.com and I will be happy to help.
All the best,
Stephanie
I commanded 3 clothes and I needed an exchange for all of them due to not fitting well. They did exactly what the policy says, with no effort on my part, and the new clothes now fit perfectly and are as warm as advertised.
I commanded 3 clothes and I needed an exchange for all of them due to not fitting well. They did exactly what the Perfect Fit Guarantee says, with no effort on my part, and now I have fitting clothes that work as advertised.
Hi Mireia,
Thank you so much for sharing your experience with us!
It is very important to us that you had good communication with our customer support team and that everything related to the exchange was easily resolved in your favor.
Our goal is to respond as soon as possible because we prioritize good communication with our customers. We want you to enjoy the shopping process from ordering to consuming the product.
Thank you for choosing our brand! We hope to see you soon in our online store again.
All the best,
Stephanie
I like all the pockets, very comfortable light weight, I purchased the blue colored one nice shade of blue.I believe this is one of the best coat's I've ever purchased keeps me nice and warm. I like it because it's not some big bulky heavy winter coat. I have one complaint…. The time it takes for shipping is way to long twelve days that's ridiculous.
Reviews were good
Hi Don,
Thank you very much for this feedback!
We are very happy to hear that you are enjoying the practical design of your new hoodie. Our goal was to create a model that would be practical, resistant to different weather conditions, but also stylishly effective.
In the production, we used the highest quality fleece, which is there to provide the necessary warmth, but at the same time, it is light, which ensures freedom of movement to the wearer.
When it comes to the delivery time, we have to admit that this has been one of our most significant challenges lately. I just need to kindly assure you that we working on improving this service and we expect better results in this aspect very soon.
Thank you for choosing our brand! We hope to see you soon in our online store again.
All the best,
Stephanie
Ordered one for myself suspiciously...came in a few weeks,fit great CRAZY warm. Bought another color a few weeks later. You will not be disappointed. The only part I'm not fond of is the wrist closure 🤷🏻
As a Dog Trainer I love the POCKETS! Especially the back one!
Hello Suzanne,
Thank you very much for this feedback!
We are very happy to hear that you are enjoying your new hoodie in terms of the good fit and practical design. Our goal was to create a model that would be durable and adaptable to different situations, but at the same time stylishly effective.
We are especially proud of the design with many pockets, which are there to provide ample storage space for essentials during various activities.
The cut of this hoodie is designed to provide both warmth and freedom of movement to the wearer. That's why we carefully worked on the dimensions of the sleeves, the diameter of the chest, and other parameters so that the model provides a perfect fit.
Your satisfaction tells us that we have once again succeeded in reaching the high standards of our customers, and we are very pleased about that.
Thank you for shopping with us! We hope to see you soon in our online store again.
All the best,
Stephanie
I was hesitant about the HYPE about this product; however, when I got to test drive it, I realized that it was "as advertised". Everything about it is "sturdy" and "dependable". Now, some guys/gals will use it differently than others and I get that. Maybe it's just "over the top" for some people, but I'm a "tactical" guy, so I load it up for everyday City/Urban activities AND for the weekend more "Rural" adventures. Thank you. I'll own this until it disintegrates. OR I do.
I was impressed by the personal testimonials. It lived up to its "as advertised" functionality and quality. Definitely worth every dollar.
Hello Emmit,
Thank you so much for taking a few moments to share your experience with us!
We are very happy to hear that you are enjoying the quality of your new hoodie because we used the best materials in production. Our goal was to meet the demands of our customers for durability and resistance to various conditions over a long period of time.
In production, we used the highest quality fleece, which is there to provide the necessary warmth, but at the same time, it is light, which ensures freedom of movement for the wearer.
Thanks for shopping with us! We hope to see you again soon in our online store.
All the best,
Stephanie
The product is very good quality. Just didn't like your ordering process, too many choices come up when trying to order right after one another and don't have time to put in what you want and don't want, also sizing is not right, order the size you regularly wear.
Son wanted that brand.
Hi Heidi,
Thank you so much for sharing your impression with us!
When it comes to the ordering process, we always invite our customers, in case they have any doubts about our offer on the website, to contact us in order to provide them with the necessary help. However, your feedback is very important to us, and rest assured that I will pass it on to our responsible team so we can improve our website in the future.
We are very happy to hear that you are enjoying the quality of your new hoodie because we used the best materials in production. Our goal was to meet the demands of our customers for durability and resistance to various conditions over a long period of time.
In production, we used the highest quality fleece, which is there to provide the necessary warmth, but at the same time, it is light, which ensures freedom of movement for the wearer.
Thanks for shopping with us! We hope to see you again soon in our online store.
All the best,
Stephanie
Does nothing in the wind. Dog fur magnet. Still love it and would shop again. Just giving my honest feedback. I'm from Alaska and currently am in the south; I was going for look over function anyway. Not sure if you fixed the YouTube ads or not, but about a year ago, they kind of made fun of Eskimos. I am Eskimo, and if you look up Alaska Native parkas, you will see that they are BEAUTIFUL!
Love the look and amount of pockets. I hate carrying purses.
Hello Rachel,
Thank you very much for this feedback!
We are very happy to hear that you are enjoying your new hoodie in terms of the good practical design. Our goal was to create a model that would be durable and adaptable to different situations, but at the same time stylishly effective.
We are especially proud of the design with many pockets, which are there to provide ample storage space for essentials during various activities.
When it comes to our advertising, thank you for your suggestions and be sure that I will pass them on to the relevant department. Our goal is to make our customers feel comfortable in every way and that's why we strive to improve our service daily.
When it comes to our advertising, thank you for your suggestions and be sure that I will pass them on to the relevant department. Our goal is to make our customers feel comfortable in every way and that's why we strive to improve our service daily.
You can check our latest offer here: https://baerskintactical.com/?utm_source=direct&utm_medium=direct We recently launched several new Baerskin models and we would be happy if you consider them.
Your satisfaction tells us that we have once again succeeded in reaching the high standards of our customers, and we are very pleased about that.
Thank you for shopping with us! We hope to see you soon in our online store again.
All the best,
Stephanie
My order arrived in a timely fashion - despite being placed in pre-Christmas (Nov,) timeline. When product arrived I was thrilled with the high quality of fleece and the 12 TWELVE pockets. I look like a Michelin woman as every pocket has a purpose - dog treats, dog leash, kleenex, cell phone, gloves, horse treats and more! You can never have too many pockets!
I also bought one for my husband and he loves it.
At one point I contacted Baerskin via email (shipping question) and got a timely response.
12 pockets! High reviews! Stylish cut with drop in the back.
Hi Anne,
Thank you very much for sharing your impression with us!
We are very happy to hear that you and your husband are enjoying the practical design of your new hoodies. Our goal was to create a model that would be warm on cold days, but also adaptable to different situations.
That's why we created a cut with twelve pockets that is there to provide enough space to store your essentials during different activities such as walking, hiking, or cycling.
We are also very glad to hear that you are satisfied with the delivery time because we have worked hard with our shipping partners to speed up this process and now we are seeing results.
Thank you for shopping with us! We hope to see you soon in our online store again.
All the best,
Stephanie
My hoodies were delivered on time and in excellent protective packaging.
We have been wearing them since the arrived as they are warm, comfortable, light and spacious. Never without a pocket as there are more than enough!
This is an excellent product for the price!
Liked all the pockets and the heavier weight of the fabric. The overall thoughtfulness of the design was innovative and practical.
Hi Glenn,
Thank you so much for taking a few moments to share your experience with us!
We are very happy to hear that you and your loved ones are enjoying the comfort of your new hoodies. Our goal was to create a model practical for various activities but also cozy and pleasant to wear.
In the production, we used the highest quality fleece, which is there to provide the necessary warmth, but at the same time, it is light, which ensures freedom of movement to the wearer.
Your satisfaction tells us that we are on the right track and that we should continue our business in the same manner.
Thank you for shopping with us! We hope to see you soon in our online store again.
All the best,
Stephanie
I spend a lot of time outdoors hiking, mountain biking etc. These are great for warmth and carrying lots of stuff in multiple pockets. I bought three when there was a promotion (different colors) and then ended up ordering 2 more! Realistically, these are warm enough for spring and fall, maybe early winter, but not warm enough for winter, at least not in the Northeast. That said, these are my go to outerwear for adventuring.
The advertisements were convincing, and when there was a reduced price for purchasing three, I took a chance and jumped on it.
Hi Tony,
Thank you very much for sharing your impression with us!
We are very happy to hear that you are enjoying the warmth and practical design of your new hoodie. Our goal was to create a model that would be warm on cold days, but also adaptable to different situations.
That's why we created a cut with many pockets that are there to provide enough space to store your essentials during different activities such as walking, hiking, or cycling.
Your satisfaction is another confirmation that we have reached the high standards of our customers and we are very happy about it!
Thank you for shopping with us. We hope to see you soon in our online store again.
All the best,
Stephanie
The products arrived quickly and I gave them to friends for Christmas presents. They were of excellent quality and the fit was spot on. They are extremely warm and cut all the wind, and are the warmest fleece garments I've ever owned out performing my military gear I was issued in Alaska.
Quality construction, good fit excellent wind and weather protection
Hi David,
Thank you very much for taking a few moments to share your impressions with us!
We are happy to hear that you enjoy the windproof feature of your Baerskin Tactical Hoodie. It has adjustable hood toggles that allow the wearer to draw the hood closer to the face to prevent cold or wind from gushing through. Also, it has an extended storm flap all the way down the length of the front of the jacket, for extra protection from the cold.
Your satisfaction tells us that we have once again succeeded in reaching the high standards of our customers, and we are very pleased about that.
Thank you for shopping with us. We hope to see you soon in our online store again.
All the best,
Stephanie
I ordered online, not long after ordering I realised I'd asked for the wrong size and had to ring customer services. The lady I spoke to was very professional and really helpful. My problem was taken care of in no time. My hoodie arrived in reasonable time and I have been extremely pleased with it. Very well made, nice fit and all the pockets are well handy. Highly recommended.
Very professional and extremely helpful
I saw an advertisement and liked the look of it
Hello Michael,
Thank you very much for this feedback!
We are very happy to hear that you are enjoying your new hoodie in terms of the good fit and practical design. Our goal was to create a model that would be durable and adaptable to different situations, but at the same time stylishly effective.
We are especially proud of the design with many pockets, which are there to provide ample storage space for essentials during various activities.
The cut of this hoodie is designed to provide both warmth and freedom of movement to the wearer. That's why we carefully worked on the dimensions of the sleeves, the diameter of the chest, and other parameters so that the model provides a perfect fit.
It is also very important to us that you had good communication with our customer support team and that everything related to the delivery was quickly resolved in your favor.
Our goal is to respond to customers as soon as possible so that they are aware of the status of their orders at all times. We want your shopping experience to be a complete pleasure - from ordering to consuming the product.
Your satisfaction tells us that we have once again succeeded in reaching the high standards of our customers, and we are very pleased about that.
Thank you for shopping with us! We hope to see you soon in our online store again.
All the best,
Stephanie
Best fleece / hoodie I've ever experienced. Ticks all the boxes, so much so that I purchased two! Well made & very warm. Only criticism is the zipper could be a bit more substantial & time will tell how long it survives. Good job that I have a spare Hoodie!
Saw the Baerskin adverts on website & the reviews seemed believable.
Hi Stuart,
Thank you so much for taking a few moments to share your experience with us!
We are delighted to hear that you are enjoying the quality of your new hoodie because our goal was to meet the demands of our customers for durability and resistance to various conditions over a long period of time.
It's a fleece hoodie, great for outdoors as it provides effective protection from wind - full-length storm flap, elastic waist & velcro cuff, wind-blocking elastic hood with bungee cord, extended back length - this all provides an extra dose of warmth.
The Baerskin Hoodie is made of anti-pill fleece that will not incur pilling. In comparison with traditional fleece which develops little bubbles after the first few wears, making the product look old, worn, cheap & tacky; the anti-pill fleece is of better quality and ensures longer-lasting.
When it comes to the design of the zipper, rest assured that I will forward your feedback to our design team so they can consider this feature in the future. We believe that the product can always be improved and that is why we are always open to hearing the opinions of our customers.
Your satisfaction tells us that we are on the right track and that we should continue our business in the same manner.
Thank you for shopping with us. We hope to see you soon in our online store again.
All the best,
Stephanie
Putting the cost to one side as it was quite heavily discounted at time of purchase. I felt that overall it's not quite as wind resistant as I would have hoped. I don't really have anything negative to say about it, but on the other hand I have probably owned just as good hoodies that were considerably cheaper. It's ok I like it but would I buy another? Probably not.
Internet advertising
Hi Steve,
Thank you so much for sharing your thoughts with us!
We understand that you expected more protection from the wind when it comes to our hoodie. Let me just kindly remind you that it has adjustable cuffs on the sleeves, an elastic bungee cord on the waist, and an elastic bungee cord on the hood - all designed to keep the wind out. We are sorry to hear that you didn't find this feature of the product the same way.
We want to be absolutely sure that we have done everything in our power to ensure your satisfaction as a customer. If you have any additional questions or need help, please contact me at stephanie@baerskinhoodie.com and I will be happy to help
Thank you for your understanding!
All the best,
Stephanie
It's a nice warm hoodie. It's lightweight and comfortable. It is definitely not windproof. It doesn't even attempt to block the wind any more than any other hoodie. In fact I have several that do a much better job. That said, wearing it under a wind blocking layer, it is quite warm, as with any good fleece.
Recommendation of friend
Hi Eric,
Thank you so much for sharing your thoughts with us!
We understand that you expected more protection from the wind when it comes to our hoodie. Let me just kindly remind you that it has adjustable cuffs on the sleeves, an elastic bungee cord on the waist, and an elastic bungee cord on the hood - all designed to keep the wind out. We are sorry to hear that you didn't find this feature of the product the same way.
We want to be absolutely sure that we have done everything in our power to ensure your satisfaction as a customer. If you have any additional questions or need help, please contact me at stephanie@baerskinhoodie.com and I will be happy to help
Thank you for your understanding!
All the best,
Stephanie
Overall great customer. The sizing is off. I ordered a women X-Large as that's my normal size but when I received the jacket it was very oversized and uncomfortable to wear. Reorder one size smaller which arrive in 10 days, fit was great but found the sleeve were shorter than I liked. Haven't really worn for that reason as gloves/mitts are the only thing that will cover the gap. It's a three season jacket not really good in cold weather. Good for inside a car during winter.
Great. A smaller size was shipped asap
I thought it would be a good all weather jacket but it isn’t. Maybe an inner sleeve cuff would help for people with longer arms.
Hi Donna,
Thank you very much for this feedback!
It is also very essential to us that you had good communication with our customer support team and that everything related to the exchange was immediately addressed in your favor.
Our goal is to answer clients as soon as possible so that they are always aware of the status of their orders. We want your purchasing experience to be complete satisfaction, from ordering to enjoying the product.
On the other hand, we are sorry to hear that you didn't find your hoodie warm enough. In the production, we used the highest quality fleece, which is there to provide the necessary warmth, but at the same time, it is light, which ensures freedom of movement to the wearer. We are sorry that you didn't recognize these features the same way.
If you have any additional questions or need help, please contact me at stephanie@baerskinhoodie.com and I will be happy to assist.
Thank you for your understanding!
All the best,
Stephanie
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Hi Matt,
I am truly sorry to hear about the issues with your recent order and the lack of response to your previous emails.
I understand how frustrating this experience must have been, especially when you’re still missing part of your order.
Thank you for bringing this to our attention, and I want to assure you that we will address this immediately. It looks like there was a mix-up with your order, and we're investigating the situation to ensure the remaining two hoodies are sent out to you as soon as possible.
We have recently sent you an email regarding this concern. Please check your email inbox.
We deeply regret the inconvenience and appreciate your patience. We value your business and hope to restore your trust in us.
Best,
Stephanie