Bloomex AU

Flowers don't come as pictured on website, they arrive in a box and my niece had to assemble her own bouquet - must have been mistaken for Ikea!
I ordered the "supersize" bouquet, what a joke that was! I know the pic's of flowers on websites are usually different but come on - how have these people stayed in business for so long? Dead flowers in said box.
I ordered a premium box of chocolates as well, she got 2 of their wee boxes that they give away, no sign of what I ordered and paid for so I have told them I will be reporting them for theft, they stole my money. This company is a total disgrace and should not be in business.
This is my niece's first baby, it's special and this was from her Grandfather who is 85, do I have the right to be annoyed?

From day one Bloomex has failed in all aspects. I sent flowers for a family quite close to us who live in a semi country area on the passing of a family member. We got the street number incorrect and I immediately sent a request to update this. They then advised that they couldnt deliver because of the alteration even though in the same street and pushed delivery back 5 days! I was then notified that they would have to collect from the post office which I thought bizarre and queried. They then advised me that that was incorrect and sent another lot of flowers which were then delivered to an incorrect address a week later. When asked where the delivery was i was advised that it would be rescheduled. Another 3 days pass and still no flowers. In total it has taken over 2 weeks to have them finally delivered.
Sat on chat for 2 hours waiting as it appears they have no staff to answer questions - tried to call but number advertised is not connected.
SO IF YOU WANT FLOWERS DELIVERED ANY TIME SOON DO NOT USE THESE IDIOTS!

I Ordered & paid for birthday flowers via phone on 12/3/24 to be delivered on 13/3/24. I was verbally assured that the flowers would be delivered the next day 13/3/24. Bloomex rang me on 13/3/24 to say the flowers won't be delivered until Thursday14/3/23. Needless to say the flowers didn't arrived until Friday 15/3 and they certainly were the flowers I saw online, prior to purchasing. The actual flowers they delivered looked like the cheap flowers you get would buy from Woolies. Nothing against Woolies flowers but I live at 10hrs away from the intended recipient & needed to rely on a florist courier service. Never again would I use Bloomex. I've included before and after pics of flowers I thought I was purchasing to what was actually delivered.

I ordered two lots of flowers for delivery on 8/2/24. It is now 16/2/24 and still no delivery. The driver allegedly couldn't find the address. At no time have they rung me on either provided phone number or emailed me. I have asked for manager support and they just leave a voice message and say there is an email but there is none. They no longer take my calls

I wish that no one ever uses this service. They take money for the order and then don't bring it for a week. They don't call back for clarification, they don't do anything at all - they just use my money. Now I am trying to get my money back. Never again. Bloomex - scum.

This company is a con. I ordered flowers for my mother's birthday last Thursday week for her birthday on the Friday. The following Monday they hadn't turned up. When I rang I was told that the courier had been involved in an accident! It was rescheduled for the following Wednesday and I was told that complementary chocolates would be included to help mitigate the disappointment. Nothing turned up on the Wednesday either. When the order actually arrived, by Post, on the Friday, fully a week after my mother's birthday, the flowers were dead and of course there were no complimentary chocolates... Who sends flowers by mail?! I honestly don't understand how this company can still be operating? This is clearly standard practice for them...

Very disappointing purchase from this company. The Designer Arrangement IV delivered to my mother looked nothing like the $100 bunch pictured online. Rather than "a beautiful mix of at least 24 stems of assorted Premium flowers or a single type of flower, like Red Roses, Lilies or Orchids." what was received was a couple of oriental lilies and a few roses, interspersed with ugly brown Alstoemeria lilies, already starting to wilt. What florist mixes orange and mauve? My complaint was basically ignored with a tiny 15% discount on future orders offered. I'll not take a chance with them again and advise others to steer well clear.

Absolutely AWFUL experience.

If you want the worst florist with the most appalling customer experience go to this company. You'll not be disappointed

They delivered the wrong flowers AND overcharged me - twenty emails to their customer complaint service and I've still not received a refund. Utterly disgraceful

Such a dodgy business. Flowers arrived 4 days after requested delivery date, dead. Just like all the other reviewers experience. They were sent via Aust. Post and had to be collected from the post office. Give these people a wide berth, it's not worth it.

I ordered Introductory Rose Special. One dozen, fresh cut, long stemmed Mixed Roses, Chocolates & Card for only $39.95 (Bloomex Regular Price - $94.95)! This breath taking bouquet of one dozen (12) long stem, plump Mixed Roses is sure to delight. My friend got 7 flowers and a small bar of chocolate. Will never use this company again. Shame on you.

Flowers were ordered for a special birthday surprise it was disappointingly delivered a day later and in an appalling condition
Not what was ordered and definitely not what was advertised.
No customer service at all. They refuse to answer calls
Paid $85.00 for a bouquet of red roses and received old, mixed bag of 11 roses that looks like it was purchased from Aldi.
Wrapped in torn plastic with a rubber band.
The flowers are so badly presented that it doesn't stand upright but constantly falls over.
Absolutely disgusting company ripping off Australian customers.
No card attached as requested instead given a torn piece of paper with a message - see photos

Absolute scammers. Flowers ordered arrived 7 days late,(after paying extra for same day delivery) dead and soggy package. After numerous complaints they offered a discount on next order. As if I'd ever use them again. Found a site "Bloomex sucks" - wish I'd found it before, seems to be usual practice for bloomex, substandard flowers, late or no delivery, substitute for cheaper selection etc etc. Be warned they have a terrible track record. Order from a more reputable source..

I ordered flowers and the address details we provided were not updated correctly with the driver and at no stage did Bloomex try to contact us to find out the correct information.
We called several times and used the online chat where the staff advised they would contact the courier but never called back. The flowers ended up arriving two days late and were missing the baby's breath that was meant to be in the bunch. We also paid for them to be upgraded size wise and i could still only count the 10 roses that the original order came with. The call centre is also overseas and don't seem to be contactable during Australian business hours. I will definitely not be using them again regardless of some of the good specials they have on.

Avoid like the plague I ordered $65 worth of flowers for a friend's birthday. They did not arrive on time. They also charged my bank $95. Apparently despite using an Australian card because I was overseas when I ordered them they charge you extra?!

I was told there was a courier delay and they'd be delivered the following day. I asked them to cancel the order instead and they refused.

The flowers were then left on a hot Brisbane porch with no attempt to ring the bell ( the recipient was home). They were half dead.

To top it off the CS representative was rude and hung up on our chat. I would never use this company again.

I had arranged a reef with a card for a loved ones funeral and they never turned up. I have rang them 20 times and when you eventually get through all I am told is it's under investigation. Still no refund 4 days later. This business is an absolute joke

Nice flowers but... I ordered flowers specifically for Mother's Day, Paid extra to have the flowers arrive on Sunday... Well they arrived today, Friday 8/5/20 2 days early! Plus the mother's day card was blank despite me writing a beautiful personalised message for my mum.

Order no: *******

Scammer! Rip off. Delivered flowers 4 days late. Sent dead flowers. Ignore emails when I complained. Asked for refund and they would only give me a credit. Used the credit after they promised to look after me and redeem themselves. Sent another two dead sad tiny bunches instead!
Great business model here…. Rip you off, stress you out and take your money and run.
You would be better off with fresh petrol station flowers than giving this scam company your well warmth money.

I ordered flowers a week before funeral when & where was quite clear in instructions to Bloomex. I even 'live chat' with them the night before the funeral & was advise it would be done - flowers did not arrive for my family funeral. I am more then disgusted - appalled that they treat family funerals with such disrespect. I sincerely hope this business folds. It deserve no stars whatsoever

I placed an order and was pleased with the prompt service and the recipient was very happy with the flowers. It was only when I got my credit card statement that I discovered that if you order from outside Australia the prices quoted are uplifted by over 25% as they bill you in US$. I l now see this is covered in the small print but there's no doubt most customers will be conned like I was!

Literally the worst company I've ever dealt with. Sent our flowers 6 days late and our card was printed on the back of an old sale leaflet. It was embarrassing and all we got offered was a maximum $12.50 refund. These guys are a joke.

Brilliant! It's difficult to send flowers from mainstream companies when family members live in such remote areas. This website connected me with local florists who could deliver flowers just before Christmas. If communication with the florists themselves was a little easier, it would be a perfect experience.

Great help! Bryant was about to update my order with no issues After I put in the wrong shipping and delivery date. Will definitely shop back again thanks to this amazing customer service! Thank you again

Several orders later, I am never disappointed. Every single order arrived on time, safely packaged and stunningly beautiful. With an amazing variety to pick from, Bloomex has become my go to for reliably gorgeous flowers.