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Bluefly Questions & Answers

372 reviews
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Here’s what consumers have asked with answers from Bluefly staff and previous consumers.

15 questions answered
27% answered in 1 day
Question:

I'd like to know why it's impossible to speak to any rep on the phone and why you make it impossible to return and order?

Question:

I'd like to know why no one can reach you by phone, and why you make it impossible to return an order and how the $#*! you remain in business?

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I wanted to know if the timberland wheelwright tall lace waterproof boot women's waterproof boots dark brown suede size 6.5 is available as its listed

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Question:

Hi, on your website it does not state whether a handbag is new, used etc under details. how do i know what i am buying is new? thanks, leslie

Question:

I ordered a pair of shoes..no return. should i be worried. is anyone ever happy with their service?

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I have question about my order ?

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Question:

You sent me the wrong size. i did not get a return label as your website stated would come with my confirmation email. this is my first purchase with bluefly. i'm expecting you to exchange for the correct size or provide a return receipt. please contact me asap. nina needleman order #334451190974, email= nina_needl@yahoo.com

Question:

I agree with everyone - i ordered several pairs of boots intending to try on and return what i did not like or did not fit. i didn't realize some were final sale! it is not at all clear when one places an order and agree this is deceptive to customers.

Can’t see your question? Ask to get answers from the Bluefly staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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