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    CheapOair

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CheapOair

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Overview

CheapOair has a rating of 4.3 stars from 14,603 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CheapOair most frequently mention customer service, many times, and book flights. CheapOair ranks 2nd among Tickets sites.

  • Service
    2741
  • Value
    3014
  • Shipping
    2787
  • Quality
    3092

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 87.4%
Positive
5,653
Neutral
402
Negative
414
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Instant Feedback

232,749 reviews

207
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How would you rate CheapOair?
Top Positive Review

“Excellent service”

Abdullah A.
9/27/24

CheapOair consistently delivers exceptional service to its clients by offering a wide range of flight options, making it easy to find flights on dates that suit their needs. Their platform allows travelers to explore various schedules and pricing, ensuring flexibility and affordability for every type of traveler. This level of convenience makes planning trips both stress-free and efficient, whether for business or leisure.

See positive reviews
Top Critical Review

“I am not happy you have deducted $681 from on 21 august...”

John M.
9/6/24

I am not happy you have deducted $681 from on 21 august the money is on hold my bank cannot put it back in my visa account waiting for your acknowledge of receipt this has severely affected my travel plan please respond quickly.

See critical reviews

Reviews (14,603)

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Reviews that mention popular keywords

customer service (6146) credit card (1086) return flight (573) air canada (60) booking process (527) web site (684) booking number (232)
Thumbnail of user juniora84
New Jersey
1 review
0 helpful votes
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November 4th, 2024
Verified purchase

Cheapo air definitely gives the customer all their travel needs, with perks, for a very affordable price. I've been booking flights with them for years and have brought in many happy, new travelers and will continue to do so!

Reason I chose this business:

My father is coming for Christmas

Thumbnail of user abdullaha893
Saudi Arabia
1 review
0 helpful votes
  • Send Message
September 27th, 2024
Verified purchase

CheapOair consistently delivers exceptional service to its clients by offering a wide range of flight options, making it easy to find flights on dates that suit their needs. Their platform allows travelers to explore various schedules and pricing, ensuring flexibility and affordability for every type of traveler. This level of convenience makes planning trips both stress-free and efficient, whether for business or leisure.

Thumbnail of user curtr39
California
2 reviews
1 helpful vote
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September 25th, 2024
Verified purchase

Multi-city travel can be less comfortable regarding time of day arrivals
And departures, i.e. Finding travel times that don't arrive super late in the evenings or morning departures at civilized hours.

Reason I chose this business:

Familiarity with the site.

Thumbnail of user marian1898
Nebraska
1 review
0 helpful votes
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October 31st, 2024
Verified purchase

I've been using Cheapoair for a decade and I've had great experience with them. When a customer service called me just to confirm my flights, she also helped me find my airline confirmation number. Thank you. I highly recommend this website.

Reason I chose this business:

I have successful uses it in the past and for my upcoming trip. It's fast and stress free.

Thumbnail of user brynt18
Oregon
1 review
0 helpful votes
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November 4th, 2024
Verified purchase

I always book through CheapOair, I always get to review multiple airline prices and trips and have never had any issues with my tickets! This is a great app to use if you want easy and inexpensive trip options all in one place!

Reason I chose this business:

I chose CheapOair for my travel arrangements again because I appreciate the quick and convenient way to book travel!

Thumbnail of user tinar1346
Texas
1 review
1 helpful vote
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November 10th, 2024
Verified purchase

The representative who spoke to me was extremely helpful at a difficult time when I had to change my tickets due to family emergency. I appreciate everything that she did for me and she made it so easy thank you very much.

Reason I chose this business:

Reliable service

Thumbnail of user alexandriaa89
Washington
1 review
0 helpful votes
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November 9th, 2024
Verified purchase

Booking a trip, short flight for my grand daughter. I like the site and get a fair price, but hate all the additional add on pop ups. I ended up clicking on something I did not want by mistake and saw no way to delete it.

Reason I chose this business:

Needed a holiday ticket for my grand daughter and I trust the site.

Thumbnail of user christinaa889
Missouri
1 review
0 helpful votes
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September 22nd, 2024
Verified purchase

After spending hours looking for reasonable airline tickets on various sites, I saw the cheapoair site and found tickets (and a rental car) for nearly half of what I had been able to find searching other ways.

Thumbnail of user sheilas1790
Cote D'ivoire
1 review
0 helpful votes
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November 10th, 2024
Verified purchase

I traveled using Cheapoair for the past 10 years. This is a very reliable travel agency. Once I had to change my flight 24 hours in advance and they changed it without any fees. I would highly recommend this travel agency.

Reason I chose this business:

Because of previous experience.

Thumbnail of user gracej462
Washington
1 review
0 helpful votes
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September 8th, 2024
Verified purchase

I have used CheapOair for several trips now. I have learned overtime that there will be no changes after 24 hours and that it is advisable to have travel insurance if something untoward should happen to prevent my trip from going forth as planned. That being said, I always get the best Prices for travel at this site, so I mow use them consistently.

Reason I chose this business:

I like low prices and this is the place to get the best flight deal.

Thumbnail of user teresam2104
California
1 review
0 helpful votes
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September 15th, 2024
Verified purchase

I have used several other travel sites but, by far, prefer Cheap O Air. They have been able to get me booked on international flights when other airline carriers were unable to. If I could give them 10 stars, I would.

Thumbnail of user davidg7272
New Mexico
1 review
0 helpful votes
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September 12th, 2024
Verified purchase

Please give layouts of airports so that a passenger can find the gate for their connecting flight. I ended up missing my connection to Dubai in Montreal due to not knowing where to go. It was late at night and most of the service desks were closed. I called the airline (American) and I was put on hold by the airline for over an hour. This caused me to miss another flight that left that night. I ended up sleeping in the airport due to a large convention in town.
Also, my baggage was two days late getting to me. I understand this is an airline problem, but I just wanted to voice it.

Reason I chose this business:

I chose CheapOair because I have had good service with them and good prices.

Thumbnail of user carlosc1816
Argentina
1 review
0 helpful votes
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November 2nd, 2024
Verified purchase

The platform is very well laid out, although I cannot buy anything they offer, because I am a retiree with a low salary, I recognize a good job of presentation. Everything has gone well. Very professional. Congratulations.
Please correct my phone number. It is; *******618 Your debit is not in in my bank account. I called the bank, they told me that my credit was too low, it is an new credit limit to US dollar 800.- since oct. 24. Tomorrow. Before, yesterday, they told me since today. I am sorry. Present the charge again tomorrow oct.24 it was not my fault, sorry.

Reason I chose this business:

I need to go to San Jose, CR, before of the end of month, to fill out forms at BCR, Banco de Costa Rica.

Thumbnail of user marthab1457
Colorado
1 review
0 helpful votes
  • Send Message
September 28th, 2024
Verified purchase

So far pleased with the process. Not sure how the trip will go since I had to add some things after the fact. I am a senior citizen at 73 years of age and I have a very bad back so cannot walk a great distance it took me a little while to find where to request wheelchair service so I hope it will be available the day of my trip.

Reason I chose this business:

Looking for better pricing than the airlines direct

Thumbnail of user samih83
New York
1 review
0 helpful votes
  • Send Message
November 9th, 2024
Verified purchase

I originally had gone through another company even though I had used CheapO air before and was very satisfied with them. Big Mistake! I now feel much more comfortable with my reservations and the added available options. I definitely learned my lesson. I will continue to book with this quality company from here on.

Reason I chose this business:

Reliability, ease of finding a flight, They have never let me down.

Thumbnail of user kyrol
Guam
1 review
0 helpful votes
  • Send Message
November 7th, 2024
Verified purchase

Nice and Provides more choices
After my purchase, it seems there was a system error that resulted in me being charged twice. After I reached out, they handled it for me promptly, and their attitude was very good.

Service
Thumbnail of user dejaht1
CustomerService C. – CheapOair Rep

Thank you for your positive feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

Thumbnail of user kathryna564
New York
1 review
0 helpful votes
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September 2nd, 2024
Verified purchase

I feel that charging for notifications on flight Information is ridiculous. That should be provided just like the airlines do. After paying over $700.for a.ticket, I am truly disappointed in cheapoair.

Reason I chose this business:

It was easy to book my flight and had the time choices I wanted

Thumbnail of user marthao802
California
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

Coming from Mexico to the US the cost to have extra weigh for a suitcase is ridiculous. They should have the price in front of the customer to know how they come up with certain amount of money. I had the experience for charging almost 100 dollars for an extra 3-4 kilos. That is why I am saying that this is ridiculous. Hope you can do something about it

Thank you

Reason I chose this business:

Visiting family

Thumbnail of user janah254
California
1 review
0 helpful votes
  • Send Message
October 27th, 2024
Verified purchase

I do not like that it asks for 50 or more characters. However, I did have a great experience searching and booking flights. I just wish there had been earlier departure flights with one-hour layovers.

Thumbnail of user leathal5
Oregon
1 review
0 helpful votes
  • Send Message
September 9th, 2024
Verified purchase

My children and grandchildren live in Southern California so I always try to fly down from Oregon at least once to twice a year to see them. Cheapoair makes it affordable to be able to do that. I have been using CheapOair for over 20+ years and will continue to use for another 20+ more.

Reason I chose this business:

Because it’s the only one I use. Can’t imagine using another. We also go on international trips with the family (6 family members) Been to Hawaii, Mexico, Europe, Africa, across the USA and leaving for LAX tomorrow then off with our family members to Mazatlan MX on Monday. Don’t want to use any other service. Cheapoair is the best! 10 star rating.

Thumbnail of user georgeo847
New Hampshire
1 review
0 helpful votes
  • Send Message
August 28th, 2024
Verified purchase

IF I have all my information it is wonderful to use your too free line. In particular Boyd from India was very helpful at 8 pm tonight.
IF not I've made my reservations thru your website successfully.

Thanks! Patty

Reason I chose this business:

My first trip to Las Vegas, with my son.
So sorry I tried to do it by phone, but I did not have all of my son's information on me... so I had to adapt, but I still got the flight that I wanted!

Service
Thumbnail of user ninag270
Nevada
1 review
0 helpful votes
  • Send Message
August 31st, 2024
Verified purchase

I absolutely love using CheapOair for all my travel needs! It's my go-to platform whenever I'm planning a trip. The website is user-friendly, and I always find great deals that make traveling more affordable. I've been using CheapOair for a while now, and it never disappoints. Highly recommend it to anyone looking for convenience and savings on their travels!

Reason I chose this business:

I absolutely love using CheapOair for all my travel needs! It's my go-to platform whenever I'm planning a trip. The website is user-friendly, and I always find great deals that make traveling more affordable. I’ve been using CheapOair for a while now, and it never disappoints. Highly recommend it to anyone looking for convenience and savings on their travels!

Thumbnail of user judys2132
North Carolina
1 review
0 helpful votes
  • Send Message
October 25th, 2024
Verified purchase

I rated my experience as a 4 because it was very difficult to understand my representative and I left the session not knowing if I had received the best available flight. However, aside from that, I was treated with respect and patience.

Reason I chose this business:

Liked the flight selections

Service
Thumbnail of user melonaha
Washington
1 review
0 helpful votes
  • Send Message
September 23rd, 2024
Verified purchase

I'm a hard person to please because i know what i want but I was very very impressed with the service and everything! Keep up the good work. The staff is very patient and they are knowledgeable in their field of work. Even affirm help me for my finances althrough out. Thank you for all of your services I'm very happy even the fare is expensive they give you some options to pay so people like me can afford to travel. Thank you so much and have a good day!

Reason I chose this business:

Because the staff is kind, respectful, knowledgeable and everything you can think of please continue giving good quality of service and I'll assure you many people will use CheapOair because alot of my friends in the Philippines always books here and they have no complaints at all! Keep up the good work. God Bless you!

Service
Thumbnail of user kerig153
Arizona
1 review
0 helpful votes
  • Send Message
September 8th, 2024
Verified purchase
• Updated review

It was good. The price seemed to be changing a lot on other sites, so I found cheapOair to have friendly face with phone number to call just in case and I wanted to book before the price went up anymore.

Reason I chose this business:

Price seemed higher on other sites

The price changed too much too fast
September 8th, 2024
Verified site experience
• Previous review
Reason I chose this business:

Price seemed higher on other sites

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From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/

Business History

History of Fareportal

Sam S. Jain, Founder and Executive Chairman of Fareportal, arrived in New York City in the early 1990’s and began working at a friend’s small wholesale travel agency. Jain quickly noticed the archaic practices of the business as they sifted through reams of paper to locate air fares or flight schedules. He set out to create a more efficient system that could aggregate the information digitally and in 1994 he launched his own B2B wholesale agency, FareBuzz.

Werner Kunz-Cho is the Chief Executive Officer of Fareportal Inc. the company owner of Online Travel Agencies CheapOair.com and One Travel. Glenn Cusano is the Co-CEO and Chief Financial Officer of Fareportal.

In the early 2000’s, Jain expanded the business capabilities into the B2C space with the launch of Fareportal in 2002. Soon after, he noticed a shift towards ecommerce across all industries. In order to remain on the cutting edge, he started channeling profits from Fareportal into the development of a proprietary ecommerce platform.

By November 2005, CheapOair was launched as the company’s first consumer online portal. Staying close to its traditional travel agency model, the concept of having customer care agents available 24/7 carried over to CheapOair. Jain insisted on having a telephone number prominently displayed on every webpage which was unheard of amongst competitors. Today, Fareportal’s worldwide team of customer care agents receive nearly 30,000 calls per day in support of the company’s CheapOair and One Travel brands.

Fareportal Highlights:

Fareportal is one of the top 5 consumer-focused online travel companies in the United States

Fareportal is the number 2 online travel company in flight volume

Fareportal partners with over 600 airlines, 1 million hotels, and hundreds of car rental companies worldwide

As of 2019, Fareportal is generating over $4 billion in sales annually

Fareportal makes it easy for customers to book on the go with our award-winning Apple and Android mobile apps for CheapOair and OneTravel. The CheapOair app now supports Apple Pay and Android Pay for a safe, seamless and convenient purchase process

Fareportal sees over 150 million unique visitors annually to our desktop and mobile sites

Company Representative

Thumbnail of user philf50
Phil F.
Typically responds within 2 days

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