Hi Jolene!

Our shipping and inspection policies are in place to reduce the chance of damage occurring. In the rare event that an item does arrive damaged, we will either repair the damaged item, replace the damaged parts, or issue a full replacement. Please notify us immediately if damages are found and ensure all is noted on the delivery receipt. Please see colemanfurniture.com/faq for more information.

The Coleman Furniture Team

First off don't believe the Coleman rep. I ended up receiving a piece that was damaged and they only gave me $20 to keep it, sent no replacement parts. The eta was constantly moved out as well. I stayed on top of it to get mine as quick as I did, but I've been reading some of these and they definitely get freaking worse as far as ETA.

I was shocked a the quality of my furniture. It is wonderful.

Wanting to order a sectional recliner the pittsfield 4 piece sectional do you recommend Coleman

Don't buy from this place - if you need to return the item you need to pay a 15% restocking fee plus all shipping charges. Is really bad their return policy.

Nope they will threaten to make you pay a 15% restocking fee. Plus. A shipping fee. It will take you 5 months to get a damaged item... save a bit and go to Ashley during memorial day/ veteran day july 4th or a major holiday.

Go to BBB.org and read complaints. Do not order from this company, you will regret it.