I ordered a deluxe walk in microbubble hydro tub & put a down payment on it.....but now these reviews have gotten me nervous. Have I made a mistake?

Question

DecorPlanet Questions & Answers

316 reviews

11 questions & answers

Ask a question See all questions

I ordered a deluxe walk in microbubble hydro tub & put a down payment on it.....but now these reviews have gotten me nervous. Have I made a mistake?

asked by Laura O. on 11/8/19

2 Answers

Add your answer

More questions about DecorPlanet

STAY AWAY FROM THIS COMPANY THE CUSTOMER SERVICES IS HORRIBLE.
Hi my name is Adela Pelayo ORDER 20-000643288 I already speak to Mesha Eduards on 11/27/19 she is been ignoring my calls and emails can somebody help
Dear Decor Planet: I bought a Fresca FVN8008TK Mezzo 36" wall hung vanity. How do I remove the top white drawer to make plumbing connections?
Hi I order a Delta faucet. How long it take to ship ?
Ordered Vanity. Arrived this past Friday, damaged Called on Friday. I need this ASAP for an install this week My tracking # : 111-0557908-4935463
how long it takes to get our interior doors from the time we sign the paper?
How long will it take a tub to be shipped to zip code 31522?https://www.decorplanet.com/products/aquatic-w7air6042-serenity-rockaway-59-12-cast-acryli
How do you handle an item that comes damaged? Do you provide a return sticker?
I sent an email to Hector Aponte on Dec 05 regarding a Fresca shower panel that is only putting out hot water. He never answered it. Oswaldo odemoura2000@yahoo.com 801-879-2264
After reading do the many negative reviews regarding products and services, what is the position of the company? I would like to oreder but would be curious to hear from you.

Ask a question

Get answers from the DecorPlanet staff and other customers.

DecorPlanet i. [DecorPlanet Rep] · Answer 1 · 2019-11-13T02:42Z

DecorPlanet i. [DecorPlanet Rep]

on 11/13/19

Hi Laura,

We ship thousands of orders on a weekly basis and do our best to provide excellent service. Unfortunately, no company is perfect and mistakes sometimes do happen but we always work with our clients on fixing the issues. You have been working with one of our senior sales representatives and you can always reach out to him directly for any follow-up questions. Please let us know how we can assist you with your order.

Regards,
DecorPlanet.com

Helpful (0)

Suzanne P. · Answer 2 · 2020-06-04T01:24Z

Suzanne P.

on 6/4/20

Just make sure you unwrap and check everything. I hope you're installing soon.

Helpful (0)