DHgate
Questions & Answers

If you can see their website, TURN THE POWER OFF. They have cost me US$660.20 on an order THAT WAS NEVER SENT IN THE FIRST PLACE. They admitted the tracking number invalid, they told me that if the seller didn't supply a valid tracking number with in two days they will refund my money. THAT WAS TWO WEEKS AGO and now they will not even answer my emails. Stay as far away from them as you can. Stick with eBay they are perfect in every way. Three times now there were items I didn't receive, eBay refunded me immediately. You can't get better than that.

I agree with David... My personal experience leads me to believe it's a well orchestrated scam... As to Jennys point, I've had a fair amount of experience ordering internationally and never experienced anything like this. I would have given them a zero if I could but you had to give them at least a one to post the review. I filed a fraud complaint with USPS because they produced fraudulent tracking information indicating I had received my package when I hadn't in order to justify not refunding my money. Never again for me with this site.

Not reliable. They have a horrible track record, for every one good review there's atleast ten or eleven of bad ones. Trust that the odds are against you in having a good experience and buy elsewhere, I promise you will regret doing business with them.

I wouldn't recommend using this site! I received a damaged wedding dress that looked absolutely NOTHING like the picture! The refund process is not as easy as the dhgate website states. They really expect you to accept a partial refund. I mistakenly chose a seller, PerfectOnline, with a Premium Merchant status & offered FREE return shipping, but it was a LIE! Some customers have stated the their return shipping was only a credit for future purchases.
I am one of the few people that actually received a refund through my bank's debit card. My bank did in 5 days what I couldn't negotiate with the customer service representative in over 15 days.
They are on Facebook & they systematically delete negative comments from customers inquiring about their refunds & sub-par craftsmanship.

IF you choose to ignore the countless negative comments from customers still waiting for refunds & hold on to the few positive feedbacks... then I can only suggest that you use a bank debit card or a credit card. BUT you need to ensure that your bank or credit card company will submit a claim for you on your behalf. I have read a comment on this site in which a person's bank did NOT issue a credit &/ or file a claim against dhgate because the purchase was not considered fraudulent.

On a scale of 1 to 10 1 being very very bad and ten being very good they are a zero, This is not just my opinion read the hundreds of negative reviews reviews! Save yourself the head aches stress and possible identity theft.

I have been posting negative reviews about DHgates for about a year. Normally there was one or 2 replies. As you can see, DHgates has ruffled a lot of feathers. DHgates is an umbrella company that allow smaller companies that would not normally be allowed to sell to the US except they do it under the name of DHgates. DHgates does not take responsibility for the stuff that they allow to be sold under there umbrella. There is no consequence to the seller for selling junk. Until DHgates polices these companies (if ever), stay away. I purchased 256g memory sticks. They were all bad. I was lucky, I got my money back.

This site is shady! They want a photo copy of your credit card before they ship your order and that's AFTER they take you're money! Than if you refuse, you are deemed a difficult and demanding customer and they will take forever to refund your purchase, some people have never gotten their $ back. Save yourself the frustration and prevent yourself from getting ripped off! Shop elsewhere.

NOT GOOD. This is do to scammers making effort to scam innocent people who are not a wear of trap concerning there money

I ordered an outfit to wear at my nieces wedding. They gave me wrong size - much smaller. They would not send me a replacement and I never got my money back. Don't let the prices tempt you.

I have only one experience, but I will not trust it again.