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on 1/16/16Yes Mario, DHGate translates to "lying thief" in Chinese. These people are only on the net for short term interest income. DHGate uses the scum of the earth for providers, and never stands behind the promises made. There is no customer service, only the automated "Joy".
These folks are nothing but thieves, should a class action suit be started I will be happy to add my name to the suit. Thanking you in advance, Henry
DHgate site is "Portal" where hundreds of Chinese factories that don't have an export licence. Some are good lots are just bad. Sure it's wrong what they do, what bother me is DHgate don't repremend any bad supplier. Legal action against DHgate, sure I put my name down, but by the time hammer hit the nail they will be closed and reopen under a different name.
DHgate is a host site. There are so many individual stores/sellers. My guess is you would have to go after them. Getting the word out like this so they lose or don't get business would be best. There are actually some good sellers on there. Buyer beware. Check out the seller you are buying from, not just the host site.
I never shopped with DH Gate but got screwed up by another Chinese scam Fashionbestway they have exactly the same methods. I'd go for an action lawsuit against DH gate if I was you, because they sure are responsible for what they are selling. And because their intention is not honest business that entire system needs to go down.
Go here: https://www.econsumer.gov/#crnt and make a complaint. Takes just a few key strokes. Probably not going to get my refund, but hopefully our complaints will help other unknowing people about this company.
Make a complaint.
And hell yeah, I'm in if this Class Action ever come to fruition!