DHgate
Questions & Answers

No! The worst company EVER

Literally the worst buying experience of my entire life. Got scammed, then robbed, and had to file fraud charges with my bank to be refunded for an item they never had in stock, never sent, but allowed me to pay for, then refused to refund me. BUYERS BEWARE! They are scam artists and thieves on this site!

Avoid at all costs, returned something in March as they sent the wrong item, cost me over £100 to buy and over £60 to post back, nearly september and no refund and they are just rude. Do not buy a thing

Hi mate. Please avoid of DHgate. Very bad experiences I lost $ 400. Never receive my item. And even I make complain No one response on this fishing website.

No, not anymore. I spent about $1000. 00 dollars with them 6 months ago, no problems. About 3 months ago I ordered an additional $500.00 and its horrible. I received sub par goods, that I could not send back. In addition Im still waiting for my sons basketball shoes. They have told me 3 times it was sent but I havent received (its been 2 or 3 months), I have been told the shoes were shipped again and I should have sometime in September. You can't dispute something till you receive it. Once you receive it you only have 7 days, so if your on vacation or don't try it right away your out of luck. I ordered Grade 8A hair extensions. After one week they shed, split. Awful. This grade of hair was to last 1 yr it lasted 7 days before falling apart. The Merchant, NobleHair wouldn't respond once they received payment. Even after I sent pictures of the hairs poor quality DH Gate said it was over 7 days so I have no recourse.
I will never use DH Gate again. I'm waiting for my sons shoes then I can close my acct for good.

I would neverrrrrr buy from this company again as I'm a motorcycle rider I decide to order my fairings from them and it took for ever. When I did receive them it was the wrong color and they didn't fit. The seller kept saying he could not refund me cause its what I orderd even tho my picture and receipt say exactly what I ordered. So after fussing with the seller I contact DH gate they was full of shit! Literally no over the phone conversation jus email. So a course they are half away around the world so you get a respond while ur n a deep sleep. Anyway after spending nearly 400 for parts 120 for sending back the parts I jus kept getting the run around n it was pissing me off! I had to do a charge back with my bank they told me what they done was not fair. I showed them emails, pictures and all my conversations. They told me not to worry they got it from here and refunded me my money n 2 days. OMG how I love my BANK. So now dh gate finally called, texted, email me asking if I can withdrawal my discharge with my bank and they can make other arrangements. Like my bank said from that point of speaking to my banker I don't have to talk nor speak with them. So if you a harder worker like me and want decent customer service m product STAY the Hell away from DH GATE!

In my opinion NO. The seller never sent me the dress I bought instead sent me an used hairpin. I had to wait months to get my money back.

BY FROM EBAY YOU HAVE BETTER BUYER PROTECTION, I BOUGHT A PRODUT 3 TIMES 3 DIFFERENT SELLERS TRIED TO CHANGE THE ITEM I SELECTED DH GATE WERE USELESS IN THE END HAD TO INVOLVE MY CREDIT CARD COMPANY THERE ARE SO MANY BETTER CHOICES FOR A HASSLE FREE TRANSACTION

Aaditya a.,

Do not be impressed and fooled by the ready-made responses of DHgate site which praises itself and sells you mere dreams!

This is a worst sales site ever created and it serves as a shelter to an infinity number of cheats, thieves and forgers. Their sellers are copying photographs of well-known products and present them as if they are their production. If you ever get something from them, it is probably a garbage product which does not worth even a single penny and you will not get a refund to your money. Your situation will be worse especially if you order an electric product or even a common garment (let alone something special).

Caveat emptor! Refrain from making ANY deal with them!

Read my detailed review about their way of dealing with the western market and stay away from them!

DHgate.com is nothing but an asylum for thieves which engulfs crooks and serves as a modern pirate-bay. Even when they face solid and proved evidences about a seller who cheats and steals your money, they take no measures against him and let him keep on "selling" and distributing garbage behind the façade of their site.

Absolutely NOT!