Don't get your hopes up. China has its own rules and a different style of being on time.
BBB won't even rate them and the parent company ¿¿ can't find out. But they literally stole my money I never even confirmed the order then they say I might not be who i say I am so they can't charge the card I say don't.
Then behind my back they did good thing I was moneriting the credit card and reported what happened immediately to MC they confirmed it as fraud on spot refunded me and supposedly are going to take care of it. If your card is flagged by you lender than take it as a second chance to get out before it crosses the broader.