DirectGardening

Terrible retailer. Their stock was crap, packaged poorly and had to be replaced. And their customer service is worse. They may have cheap prices, but you get what you pay for. If looking here - stay away!

Is there a way we can sue this company for stealing our monies?
How many customers ave they fooled of taking monies and delivering trash.
I mailed the original shipping label for replacement as per their policies after sending me trash dead plants last June. They emailed me and replied replacement will be this fall.
Then they sent a card with a different response that they will mail replacement on Spring 2022.
In other words after ordering on March, they will probably send after a year. Maybe never and they are laughing their way to the bank.

I brought 3 Giant Asian Pear from Direct Gardening
Last year, on there website it's said this Pear tree produced 3 pounds per fruit and they're self fruit. The tree doing good, but they have thorn and leaves are very small and the leaves color is purple and red. I messaged them but they never answer my question they just give an excuse. I'm thinking it was a Bradford pear. They're dishonest. Do not buy from this place

They don't stand behind thier products that they ship even when they send the wrong items. These guys have the worst customer service I've ever had the pleasure trying to deal with. I order privet hedge they sent Siberian elm and won't stand behind it because it been over a year nobody can tell the have the wrong items in that time frame when they sell root stock? They refuse too make it right so I'm gonna have to deliver these back in person I guess!

They waited until July to send my March order. It takes a week or more to get an email response from them and they don't list a phone number. I asked for a refund or for them to actually ship my order countless times between April and May. Of course no refund and I'm never given shipping information. I had already given up on them and disputed the charge by the time plants arrived dried up and dead. Worthless and a waste of time.

I wanted to rate this as ZERO. I ordered my plants and within 15 hours I called to cancel the order. They said that they can't cancel the order over the phone, I have to send them cancellation request via email. I did so. I remember that it said processing time is around 2 weeks. But all on a sudden, 2 days later I received an email that mentioned my order is been shipped. Surprisingly I received my order within very short time. Both of the plants were tiny dried broken sticks with fragile/brittle roots. They came in a plastic bag without any hard box, without any stick to protect the stem from breaking. I thought their plants are comparatively cheaper than others. But what ever I spent is a total wastage of money and time.

I ordered 24 Hemlock plants, paid $70.00, they sent me 8! 1/3 of the order. They substituted plants that don't work, won't live in my zone, which is how WE selected our plants. Total rip off company, I should have read the reviews first! Just want to say thanks for SCREWING US!
Chaz

Waited a month for trees I liked so much good price. Hello red flag! Finally got them looked a kid pulled then out of the ground no roots and they were BONE DRY. They won't answer the phone always busy bull$#*!! They steal people money the tricky way. They are sending u plants. Never buy from this place. Buyer beware!

This site must survive because people like me didn't read their reviews. When I opened the order for crimson thyme (placed a month ago), I found a small brown, brittle, and very dead root. Never trust a nursery who thinks living things can live for weeks in a plastic bag with no moisture, soil, or light.

Direct Gardening shipped me 6 bare root Fairy Roses. One was dark brown and had been dead for some time. Two were 3 inches instead of the 8-10 inch size offered.

They charged me $9.99 to ship me... among other things... a dead shrub. When I requested a shipping refund... they refused.

Do not deal with this firm. They are not reputable people.

3 beautiful starter cactus plants with 4 to 5 stalks in soil that has already started to divide at top of the hard to find Yellow color cactii blooms.
New modern day packaging in heavy duty green plastic bag with each cactii in their own celluloid preformed envelope that kept pot firmly in place, lightweight, and no paper to unpack. Completely happy - I did not expect blooming size, but will bloom nicely this holiday season. Like the bonus bulbs.
Saw so many bad reviews, but completely satisfied here.

The worst experience ever. Getting in touch is impossible. Order was placed almost a month ago. No email confirmation, no shipping updates. It's like this company doesn't even exists. Emails are not never answered.
Scammers big time! Be aware and stay away!

Poor quality product (twigs sold as trees, etc), not shipping all ordered, not responding to emails, their phone always busy (practically no phone). So, better be safe than sorry. Never order anything from this co/site. Rating should ZERO!

Direct Gardening has absolutely no customer service. Website says 1-2 days shipping. Wish I had read similar reviews before ordering. Don't waste your time or money. If I could give 0 stars I would because that is what I received from them, o.

Ordered from three other online sources. All have arrived 3 weeks ago. Customer care email simply sends the same response every time. No answers. 4 weeks later, nothing. Will never buy from this site again.

Premium prices for tiny bits of planting materials. Most arrived bare root and dried out. The ornamental grass ($16!) was a one inch plug that was so rootbound it will never flourish. Their return policy is impossible so you are just throwing your money away. Great product descriptions but don't trust their deer resistant recommendations. I spent a few hundred dollars on plant debris!

Spring of 2017 - Direct gardening sent me replacement plants. They have been in water, in a warm sunny space for at least 3 weeks. Absolutely NO change - the new plants are also dead. This company needs to change its name... Direct Dead Twigs... would be appropriate.
Don't waste your money.

Baffled this place still operates.

Requested a cancellation after customer service refused to provide order status. When asked to speak to someone in charge, rep actually had the audacity to say that the person in their US facility in charge of handling plants only accepts hand-written notes. I remained polite amidst my frustration but my number as since been blocked.

Sorry if you've been similarly Had. Just remember these people have to look at themselves in the mirror each morning. Report them, move on, and don't let this sour the very hobby that allows us to momentarily forget that these soulless people exist

Ordered perennials in April, plants arrived July 22 NOT dormant, DEAD or ROTTED from over watering due to a pathetic attempt to keep plants alive. I have contacted company via email repeatedly. At first they denied receiving my order... I emailed them my receipt. They are refusing to refund. I am out just over $100, zero plants to plant, my client has a lovely 100 ft row of dirt in her front yard. She is so not happy. Seriously, shop elsewhere. Clearly this a fly by night website, designed to cash in & then screw.

Last summer I ordered 2 climbing roses, 1 ground cover rose and 1 hardy hibiscus. They all arrived except for one and a plant I didn't order. I had to mail back the label sticker but got to keep the wrong plant. DG replaced the missing plant quickly. All of the plants came as roots. I planted them. This year they're all doing great, better than the plants I purchased at local stores. I definitely will buy from Direct Gardening again.

They are people whom u never want to deal with will send u dead plants will then ask for such complicated way of returning anything which is bad also will not cancel your order even though its not shipped

I have been ordering from Direct Gardening for almost 20 years and everything has grown well. If you have a problem with your purchase, they will make it right. Just send the dead plant back and they will replace it. It's sad reading everyone's reviews. Perhaps you were not patient enough. My last purchase included a clematis. When it arrived it was just a nub with roots. I wondered if it would live but I planted it and it is growing well.

I purchased begonia and geranium plugs at the beginning of the year - I was more than delighted with my purchased - a young lady called Hannah added to my overall positive experience -
The plugs were delivered as anticipated - they grew well - they provided a great show of colour from mid July to DAte. In fact I am preparing beds for spring and am having to dig up begonnias in full bloom. More than pleased with my purchases.
Will be ordering more for next year