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Here’s what consumers have asked with answers from DressLily staff and previous consumers.
Dear Yvette L, Thank you for your inquiry. Total delivery time= processing time+shipping time 1. Processing time: All Dresslily products require a processing time. It is necessary for us to inspect all items one by one prior to shipping. Processing time takes usually 3-7 business days. Specific processing is indicated each item page. Now we also have items that can be shipped with 24H. 2.The shipping time depends on the shipping method you choose when you place the order. For more details please check: http://www.dresslily.com/m-article-id-39.htm Please indicate your order number to our support center. We will check it for you. Thank you. Dresslily Customer Support Team
Dear Simone, Thank you for your inquiry. If you choose the registered or expedited shipping for your order, there will be a tracking number sent to you. You can use the tracking number to track your order shipping website. For more details, please contact us on our support center with your order number. Thank you for your understanding. Dresslily Customer Support Team
Dear Jahmir, Thank you for your inquiry. The shipping time depends on the shipping method you have chosen. We offer different shipping method during check out. Please refer it here http://www.dresslily.com/m-article-id-39.htm As for your order, please contact us on our support center with your order number. We will check it for you. Best regards, Dresslily Customer Support Team
Dear Cindy, We know there are some negative reviews on our page. Most of them are complaining about orders that are still processing or not received yet. But please note, we are a wholesaler. Normally we purchase after you make order and this is why need time to process orders and complete a QC check before shipping to you. As for delivery complaints, we offer several shipping methods with different speed. Please check this link: http://www.dresslily.com/ Please rest assured that we work very hard everyday to improve our quality and our service. We will keep doing our best for our customers and support them in a open and professional way, via our support center here: http://www.dresslily.com/m-article-id-12.htm Thank you for you support and understanding. Please feel free to contact us if you have any questions. Dresslily Customer Support Team
Dear Sonya, Thank you for your inquiry. Please see our policy on tax for more details: http://www.dresslily.com/m-article-id-58.htm. For more details, please kindly contact us on our support center. Thank you for your support. Dresslily Customer Support Team
Dear Kristian, Please note that we are a proper registered company that has been run many years. We Dresslily are certified "secured " by renowned E-commerce service providers such as Norton, Paypal Trustwave. You may check our certificates on the main page http://www.dresslily.com/ The shipping time depends on the shipping method. We ask that customers choose the correct shipping method to meet their needs. See here for more details about of shipping methods: http://www.dresslily.com/m-article-id-39.htm. Please contact us on our support center with your order number. We will check it for you. Thank you. Dresslily Customer Support Team
Dear Cindi, On all our Dresslily product pages, below the product description, we offer a clearly marked size chart. We ask that all customers refer to this before purchasing. We encourage customers to use their exact measurements when selecting a size to ensure they choose the correct one. We always aim to offer our customers the best solutions to their issues in line with our policies. Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm. If there is any inquiry, please contact us on our support center for more details. Dresslily Customer Support Team
Dear Xuan, Thank you for your order. Please kindly note that the shipping time depends on the shipping methods. With our registered and expedited post, we offer our customers a tracking number. You can use this to track the status and whereabouts of your items online. Please note that it may take some time to update the shipping status online between major delivery hubs. We have sent you a tracking number to your account. Please login to check your ticket and find the tracking number. You may then check the status of your item on this site: http://new.17track.net/en. If you have any more questions about your order status please contact us via our Support Center. Best regards, Dresslily Customer Support Team
Dear Mona, We are located in China and ship worldwide. Please kindly check our website here http://www.dresslily.com/ If there is any further inquiry, please contact us on our support center here http://www.dresslily.com/m-article-id-12.htm Best regards, Dresslily Customer Support Team
Dear Mona, Please note that we are a proper registered company that has been run many years. We Dresslily are certified "secured " by renowned E-commerce service providers such as Norton, Paypal TrustwaveYou may check our certificates on the main page http://www.dresslily.com/ We offer a 30 day warranty to return the products to us for a refund or exchange. To know more about it, please review our warranty and return policy on our website http://www.dresslily.com/m-article-id-80.htm For more details, please contact us on our support center. Best regards, Dresslily Customer Support Team
