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Here’s what consumers have asked with answers from DressLily staff and previous consumers.
Dear Mary, We regret to hear that you are having sizing issues. On all our Dresslily product pages, below the product description, we offer a clearly marked size chart to help our customers choose the correct size. We always aim to offer our customers the best solutions to their issues in line with our policies. Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm. Please tell us your order number to our support center with more details. Thank you for your understanding. Dresslily Customer Support Team
Dear Anna, Please kindly not that all of our items have varying shipping times based on the shipping method chosen by the customer during check out. We ask that customers choose the correct shipping method to meet their needs. See here for more details about of shipping methods: http://www.dresslily.com/m-article-id-39.htm. For your order, please contact us on our support center with your order number. Thank you for your support. Dresslily Customer Support Team
Dear Willow, Thank you for your message. Please kindly note that we will reply the live chat or email within 24 hours. If you have sent an email to us via ticket, please kindly log in your account and check our reply in "My tickets". Thank you for your understanding. Dresslily Customer Support Team
Dear Kelly, Thank you for your message. All of our items have varying shipping times based on the shipping method chosen by the customer during check out. We ask that customers choose the correct shipping method to meet their needs. See here for more details about of shipping methods: http://www.dresslily.com/m-article-id-39.htm. Please tell us your order number to our support center so that we can check it for you. Thank you for your cooperation. Dresslily Customer Support Team
Dear Marie, Thank you for your message. All of our items have varying shipping times based on the shipping method chosen by the customer during check out. We ask that customers choose the correct shipping method to meet their needs. See here for more details about of shipping methods: http://www.dresslily.com/m-article-id-39.htm. Please indicate your order number to our support center here http://www.dresslily.com/m-article-id-12.htm We will check it for you. Thank you, Dresslily Customer Support Team
Dear Misty, Thank you for your inquiry. Please kindly note that the shipping time depends on the shipping method. With our registered and expedited post, we offer our customers a tracking number. You can use this to track the status and whereabouts of your items online. Please note that it may take some time to update the shipping status online between major delivery hubs. We have sent you a tracking number to your account. Please login to check your ticket and find the tracking number. You may then check the status of your item on this site: http://new.17track.net/en. If there is any inquiry, please contact us on our support center directly. We are always there to help. Thank you for your understanding. Dresslily Customer Support Team
Dear Adeline, Thank you for placing order on Dresslily. Please note that all our items have varying processing times that are clearly marked on the product page. The time it takes to process an item depends on it's warehouse and stock availability. For your remaining items, we have replied to you in the ticket E170226***27 on Feb 26th. Would you please kindly log in your account and check it in "My tickets". Thank you for your cooperation. Dresslily Customer Support Team
