DressLily Questions & Answers

Here’s what consumers have asked with answers from DressLily staff and previous consumers.

819 questions answered

15% answered in 1 day

Question:

I recently received my order but none of the items fit properly. how can i return them? I recently received my order but none of the items fit properly. how can i return them?

Answer:

Dear Carolyn, We regret to hear that you are having sizing issues. On all our Dresslily product pages, below the product description, we offer a clearly marked size chart. We ask that all customers refer to this before purchasing. We encourage customers to use their exact measurements when selecting a size to ensure they choose the correct one. We offer a 30 days warranty for returning the item to us for a exchange or refund. Please check it here http://www.dresslily.com/m-article-id-80.htm For more details, please contact us on our support center with your order number. Dresslily Customer Support Team

By CustomerService R., over a year old

Question:

I tried to make a order . i never got no wheres i got as for to my email address and phone number i did not put my credit card info.. but i called there place and she said i called chain so what now

Answer:

Dear Beverly, Dresslily can be contacted 24/7 via our Support Center and Live Chat. If you cannot reach us immediately, please leave a message and we will get back to you within 24 hours. If you have any further inquiries please contact our Support Center. We hope to hear from you soon, Dresslily Customer Support Team

By CustomerService R., over a year old

Question:

Are u legit Are u legit

Answer:

Dear Vicki, Please note that we are a proper registered company that has been run many years. We Dresslily are certified "secured " by renowned E-commerce service providers such as Norton, Paypal Trustwave. You may check our certificates on the main page http://www.dresslily.com/ If there is any further inquiry, please contact us on our support center here http://www.dresslily.com/m-article-id-12.htm Best regards. Dresslily Customer Support Team

By CustomerService R., over a year old

Question:

I ordered and was charged for 2 shirts. only one shirt arrived. when do i get the other shirt? order # l1612011340083721 I ordered and was charged for 2 shirts. only one shirt arrived. when do i get the other shirt? order # l1612011340083721

Answer:

Dear Stephen, Thank you for your recent order. Your remain item has been shipped on Dec 19th and the shipping time is 10-25 business days. For more details, we have sent a message to you via ticket. Please kindly check it in your account. Best regards. Dresslily Customer Support Team

By CustomerService R., over a year old

Question:

Why do you have so many complaints and dissatisfied customers? are you a scam? Why do you have so many complaints and dissatisfied customers? are you a scam?

Answer:

Dear Allison, Thank you for your concerns. Please note that we are a proper registered company that has been run many years. We Dresslily are certified "secured " by renowned E-commerce service providers such as Norton, Paypal Trustwave. We know there are some negative reviews on our page. Most of them are complaining about orders that are still processing or not received yet. But please note, we are a wholesaler. Normally we purchase after you make order and this is why need time to process orders and complete a QC check before shipping to you. As for delivery complaints, we offer several shipping methods with different speed. Please check this link: http://www.dresslily.com/ Please rest assured that we work very hard everyday to improve our quality and our service. We will keep doing our best for our customers and support them in a open and professional way, via our support center here: http://www.dresslily.com/m-article-id-12.htm Thank you for you support and understanding. Please feel free to contact us if you have any questions. Dresslily Customer Support Team

By CustomerService R., over a year old

Question:

Why are all of the reviews on your company bad? why do you let these people order items and pay for them and never send them what they paid for? your company is based overseas isnt it? do you treat your european customers the same way or just stupid americans for ordering from you? Why are all of the reviews on your company bad? why do you let these people order items and pay for them and never send them what they paid for? your company is based overseas isnt it? do you treat your european customers the same way or just stupid americans for ordering from you?

Answer:

Dear Malu, We know there are some negative reviews on our page. Most of them are complaining about orders that are still processing or not received yet. But please note, we are a wholesaler. Normally we purchase after you make order and this is why need time to process orders and complete a QC check before shipping to you. As for delivery complaints, we offer several shipping methods with different speed. Please check this link: http://www.dresslily.com/ Please rest assured that we work very hard everyday to improve our quality and our service. We will keep doing our best for our customers and support them in a open and professional way, via our support center here: http://www.dresslily.com/m-article-id-12.htm Thank you for you support and understanding. Please feel free to contact us if you have any questions. Dresslily Customer Support Team

By CustomerService R., over a year old

Question:

I ordered pillow covers and a cat night light a week before x-mass. i didn't need them until the first week of jan. should i be worried about what i've been reading about your company? I ordered pillow covers and a cat night light a week before x-mass. i didn't need them until the first week of jan. should i be worried about what i've been reading about your company?

Answer:

Dear Linda, Thank you for your message. All of our items have varying shipping times based on the shipping method chosen by the customer during check out. We ask that customers choose the correct shipping method to meet their needs. See here for more details about of shipping methods: http://www.dresslily.com/m-article-id-39.htm. Please contact us on our support center with your order number so that we can check it for you. Dresslily Customer Support Team

By CustomerService R., over a year old

Question:

I got my thing shipped off december 9th and it said 25 days at the most so it should have been here on january 3 and now i'm sitting here the fifth of january and it still hasn't come

Answer:

Dear Elizabeth, Thank you for your message. With our registered and expedited post, we offer our customers a tracking number. You can use this to track the status and whereabouts of your items online. Please note that it may take some time to update the shipping status online between major delivery hubs. We have sent you a tracking number to your account. Please login to check your ticket and find the tracking number. You may then check the status of your item on this site: http://new.17track.net/en. For your order, we will check it for you. Please tell us your order number on our support center here http://www.dresslily.com/m-article-id-12.htm Best regards, Dresslily Customer Support Team

By CustomerService R., over a year old

Question:

Ordered items on november 16.....still nothing! i am not liking this very much. good think it wasn't for christmas! any clues? says some has shipped but can't use the tracking. Ordered items on november 16.....still nothing! i am not liking this very much. good think it wasn't for christmas! any clues? says some has shipped but can't use the tracking.

Answer:

Dear Jodi, All of our items have varying shipping times based on the shipping method chosen by the customer during check out. We ask that customers choose the correct shipping method to meet their needs. See here for more details about of shipping methods: http://www.dresslily.com/m-article-id-39.htm. Please contact us on our support center about your order. We look forward to hearing from you. Dresslily Customer Support Team

By CustomerService R., over a year old

Question:

I paid for an item back on november 28, 2016, and after december 14, 2016 there is no more tracking or information on it. will i ever get what i purchased????

Answer:

Dear Terry, Thank you for your inquiry. With our registered and expedited post, we offer our customers a tracking number. You can use this to track the status and whereabouts of your items online. Please note that it may take some time to update the shipping status online between major delivery hubs. For your order, please contact us on our support center here http://www.dresslily.com/m-article-id-12.htm We will check it for you. Thank you. Dresslily Customer Support Team

By CustomerService R., over a year old

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