DressLily Questions & Answers

Here’s what consumers have asked with answers from DressLily staff and previous consumers.

819 questions answered

15% answered in 1 day

Question:

What the heck is your phone number, or don't you have one due to your not being able to handle any answers i want my items or my money back What the heck is your phone number, or don't you have one due to your not being able to handle any answers i want my items or my money back

Answer:

Dear Joyce, Dresslily can be contacted 24/7 via our Support Center and Live Chat. If you cannot reach us immediately, please leave a message and we will get back to you within 24 hours. If you have any further inquiries please contact our Support Center. We hope to hear from you soon, Dresslily Customer Service

By CustomerService R., over a year old

Question:

Yes where are my orders or am i being scammed,i have been waiting on my orders or info regarding them

Answer:

Dear Joyce, We are sorry to hear that you have delivery issue. We provide varying shipping times based on the shipping method chosen by the customer during check out. We ask that customers choose the correct shipping method to meet their needs. Please tell us your order number to our support center here http://www.dresslily.com/m-article-id-12.htm We will check it for you. Thank you. Dresslily Customer Service

By CustomerService R., over a year old

Question:

I want like to know where is my stuff.

Answer:

Dear Kimmie, With our registered and expedited post, we offer our customers a tracking number. You can use this to track the status and whereabouts of your items online. Please note that it may take some time to update the shipping status online between major delivery hubs. Please contact us on our support center or send email to support@dresslily.com with your order number. We will check it for you. Best regards. Dresslily Customer Service

By CustomerService R., over a year old

Question:

Am i speaking to a dresslily employee? Am i speaking to a dresslily employee?

Answer:

Dear Jolyn, Thank you for your post. Dresslily can be contacted 24/7 via our Support Center and Live Chat. If you cannot reach us immediately, please leave a message and we will get back to you within 24 hours. If you have any further inquiries please contact our Support Center. Best regards. Dresslily Customer Service

By CustomerService R., over a year old

Question:

I'm still waiting for the items i ordered on nov.17th! i've ordered from this company 4 times...the first order came within a few days, the second still hasn't arrived the 3rd arrived in 2 weeks and the 4th ordered dec 6, 2016 i paid extra to get it in 6-8 business days not here yet!!!! christmas is next week and it don't look like i'm going to have gifts for my grandchildren! i'm not happy with this company and will not order from them again. i can't even locate a way to contact you or track my orders. i'm beginning to believe your are a scam! I'm still waiting for the items i ordered on nov.17th! i've ordered from this company 4 times...the first order came within a few days, the second still hasn't arrived the 3rd arrived in 2 weeks and the 4th ordered dec 6, 2016 i paid extra to get it in 6-8 business days not here yet!!!! christmas is next week and it don't look like i'm going to have gifts for my grandchildren! i'm not happy with this company and will not order from them again. i can't even locate a way to contact you or track my orders. i'm beginning to believe your are a scam!

Answer:

Dear Debbie, We Dresslily are certified "secured " by renowned E-commerce service providers such as Norton, Paypal TrustwaveYou may check our certificates on the main page http://www.dresslily.com/ We are aware that we need to improve on some aspects. Please rest assured, we always do our best to help our customers and we work very hard to satisfy our customer. For the expedited shipping, we offer a tracking number and you can use the tracking number to track your package online. Please note that it may take some time to update the shipping status online between major delivery hubs. We have concerned your issue, please kindly contact us on our support center with your order number or send email to support@dresslily.com. Best regards. Dresslily Customer Service

By CustomerService R., over a year old

Question:

I am waiting on my product to be sent however you have stopped this as you want two hight rating info about my personal info, a utility bill, and the credit card proff i have ordered and paid and now you want my life to rip me off. you suck. i am reporting you today. ceane towers I am waiting on my product to be sent however you have stopped this as you want two hight rating info about my personal info, a utility bill, and the credit card proff i have ordered and paid and now you want my life to rip me off. you suck. i am reporting you today. ceane towers

Answer:

Dear Ceane, We would like to extend our apologize for any inconvenience caused. We Dresslily are certified "secured " by renowned E-commerce service providers such as Norton, Paypal TrustwaveYou may check our certificates on the main page http://www.dresslily.com/ We are aware that we need to improve on some aspects. Please rest assured, we always do our best to help our customers and we work very hard to satisfy our customer. Regarding your order, please tell us your order number and contact us on our support center here http://www.dresslily.com/m-article-id-12.htm Best regards. Dresslily Customer Service

By CustomerService R., over a year old

Question:

Where is my shower curtain ordered nov. 16th? tracking says "waiting for international flight" since dec. 8th. are there no international flights to the usa since dec. 8th? what a joke!!!

Answer:

Dear NatHan, Please kindly note that it may take some time to update the shipping status online between major delivery hubs. In this case, we kindly suggest you hold on to track it later. For more details, please contact us on our support center here http://www.dresslily.com/m-article-id-12.htm Thank you for your understanding. Best regards. Dresslily Customer Service

By CustomerService R., over a year old

Question:

I ordered a mermaid blanket, i paid for expidited shipping. i got an email stating my ordered shipped on 12/05/2016. i have still not received my blanket. i was under the impression that expidited shipping was 3-5 days. can youtell me where my order is?

Answer:

Dear Laura, We regret that you are having delivery issues. All of our items have varying shipping times based on the shipping method chosen by the customer during check out. We ask that customers choose the correct shipping method to meet their needs. See here for more details about of shipping methods: http://www.dresslily.com/m-article-id-39.htm. Please tell us your order to our support center so that we can check it for you. Thank you for your cooperation. Best regards. Dresslily Customer Service

By CustomerService R., over a year old

Question:

How can i call customer service How can i call customer service

Answer:

Dear John, Dresslily can be contacted 24/7 via our Support Center and Live Chat. If you cannot reach us immediately, please leave a message and we will get back to you within 24 hours. If you have any further inquiries please contact our Support Center here http://www.dresslily.com/m-article-id-12.htm We hope to hear from you soon. Dresslily Customer Service

By CustomerService R., over a year old

Question:

Waiting for my order since nov 28 what is the hold up order #l1611281109456374 Waiting for my order since nov 28 what is the hold up order #l1611281109456374

Answer:

Dear Elizabeth, Thank you for ordering on Dresslily. Unfortunately, for the shipping method you have chosen, there is no international tracking number available. However, please rest assured that we shipped your order on: December 5th. Usually with this service, the shipping time is between 10-30 business days. We ask that you wait patiently for your order. If you believe that your order has already passed this waiting time, please first check with your local post office and then get in contact with us. In the meantime if you have any more questions, please feel free to contact us via a ticket. Dresslily Customer Service

By CustomerService R., over a year old

1...444546474849...97

Next

Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

Have a question about
DressLily?