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DressLily Questions & Answers

4,651 reviews
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Here’s what consumers have asked with answers from DressLily staff and previous consumers.

819 questions answered
15% answered in 1 day
Question:

Hello, can u tell me how to measure the bust, length,sloulder width,sleeve length? for dreslily site

Answer:

Dear Stefan, Thank you for your inquiry. Please kindly use the ruler of clothing to measure your size. Please note that Dresslily does provide a size chart on all our item pages, and it is shown clearly when choosing a size. We kindly ask that customers use their exact measurements against our chart to find the correct size before purchasing. Thank you for your understanding. Dresslily Customer Support Team

By CustomerService R.,
Question:

Does anyone know how to return items and get your money back?

Answer:

Dear Francesca, We are sorry to hear that you were not satisfied with your order. We always aim to offer our customers the best solutions to their issues in line with our policies. Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm. Please contact us on our support with your order number about your issue. We will check it for you. Thank you for your collaboration. Dresslily Customer Support Team

By CustomerService R.,
Question:

When will my order be shipped? i have not received an email and it has been a week since i ordered. i ordered several other items from other sites at the same time and i have already received them. what is the problem with this site????

Answer:

Dear Sharon, We are sorry things have taken longer than expected. Please note that all our items have varying processing times that are clearly marked on the product page. The time it takes to process an item depends on it's warehouse and stock availability. The total time it will take to receive your item is the processing time plus the shipping time. For more details, please contact us on our support center. Thank you. Dresslily Customer Support Team

By CustomerService R.,
Question:

Answer:

This is a scam site. They will "track" your package and say it was delivered, but it is not. Report them.

By Amy O.
Question:

I normally wear a large in juniors what size do i need to order? and how long does it take to come into the usa? i was wanting to order my students some stuff for christmas.

Answer:

If you want items for Christmas you need to order in October or before. I am still waiting for my order placed on 10/13. The sizes are listed under each item. They run very, very small.

By Joyce L.
Question:

Are the sizes smaller than american sizes?

Answer:

They are asian sizes so they are like at least 3 sizes smaller. The XL's fit my 8 year old

By Shawn S.
Question:

I placed an order last week and it's still processing. i was wondering when the items will ship. order is ll1610210726343856

Answer:

I ordered mine on the 3rd and it is just now shipping. They told me if was back ordered and i would get it the 15th then it was the 21st so when i messaged the last time it was shipped the same day. Which was before the 21st but have not received it yet and its the 28th

By Beverly M.
Question:

Your product men's high quality breathable 3d cushion pad cycling bib shorts has 2 very different size charts under the picture. #1 wosawe large = 35-37.5" waist #2 your chart under that has a large = 25.98" waist. which one is it? i find this to be a problem on a lot of your men's cycling clothing, two different charts with two very different sizing! how can one order with conflicting information?"

Answer:

Dear Scott R., Thank you for your message. We offer you the measurements under product information. I recommend you to refer to the specific measurements in the product information and compare with yours. You can contact us if you have any other issues. This is the link: https://support.dresslily.com/faq/index/index?st=1 Thank you for your continued patience and kind understanding. Yours sincerely, Dresslily Customer Service

By CustomerService R.,
Question:

I am trying to place an order but in the first screen it shows my total as $48.53 but then at the place order screen it takes away the $10 discount and changes the amount to $58.43. why?

Answer:

Dear Tracy B., Thank you for contacting us. Coupon can't be used on item that are already discounted or on sales. If you use a coupon on a discounted item, the original price will be charged. In such case, please just remove the coupon to get the best price. Please feel free to contact us anytime. Here is link: https://support.dresslily.com/faq/index/index?st=1 Thank you for your support and kind understanding. Yours sincerely Dresslily Customer Service

By CustomerService R.,
Question:

Answer:

Dear Cristina A., Thank you for your inquiry. All the clothes are from China. You can contact us if you have any other issues. Here is link: https://support.dresslily.com/faq/index/index?st=1 Thank you for your support and kind understanding. Yours sincerely Dresslily Customer Service

By CustomerService R.,

Can’t see your question? Ask to get answers from the DressLily staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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