DressLily Questions & Answers

Here’s what consumers have asked with answers from DressLily staff and previous consumers.

819 questions answered

15% answered in 1 day

Question:

What is customer service phone number? What is customer service phone number?

Answer:

Dear Tamera D. Thanks for your message. I am sorry to tell you that there is no phone in our website now, we will improve it in the future. Please contact us if you have any issues. Here is link: http://support.dresslily.com/ We will help you after we received the information. Best Regards Dresslily Customer Service

By CustomerService R., over a year old

Question:

I order a wig you sent the wrong one how can i get the right one? have contacted customer service who did nothing! I order a wig you sent the wrong one how can i get the right one? have contacted customer service who did nothing!

Answer:

Dear Debbie B. Thanks for your messages. We are really sorry that you mentioned we did not do anything about your order. Please rest assured that we will try our best to full your satisfaction. Would you mind sending us your valid order number or email address? Here is link: http://support.dresslily.com/ We will help you after we checked the detail information. Thank you for your continued patience and kind understanding. Best Regards Dresslily Customer Service

By CustomerService R., over a year old

Question:

Contact me or i will go to the bbb and reverse charges on my card. my order number is lp1509142225103571. this is ridiculous it's been 6 months Contact me or i will go to the bbb and reverse charges on my card. my order number is lp1509142225103571. this is ridiculous it's been 6 months

Answer:

Thanks for placing an order with us. We are arranging the refund of 12.09USD to your account. Please wait 1-2 working days then you can check it. Thanks for your support and kind understanding. Yours Sincerely Dresslily Customer Service

By CustomerService R., over a year old

Question:

Yes! i returned 2 dress & i have not received my refund yet. why? Yes! i returned 2 dress & i have not received my refund yet. why?

Answer:

Dear Rebecca P. Thanks for your important feedback. Could you please send us your valid order number and the return tracking number? W will try our best to help you after we checked the detail information. Would you mind send email to our support center? Here is link: http://support.dresslily.com/ Thank you for your continued patience and kind understanding. Best Regards Dresslily Customer Service

By CustomerService R., over a year old

Question:

I need this problem taken care of it's been 5 months. my email is rjwolfe54@hotmail.com. either email me or i'm going to the better business bureau I need this problem taken care of it's been 5 months. my email is rjwolfe54@hotmail.com. either email me or i'm going to the better business bureau

Answer:

Dear Rebecca Thanks for placing an order with us. We are arranging the refund of 12.09USD to your account. Please wait 1-2 working days then you can check it. Thanks for your support and kind understanding. Yours Sincerely Dresslily Customer Service

By CustomerService R., over a year old

Question:

Okay, i can send payment via western union but i need some information. like receiver name, address and telephone number. thanks Okay, i can send payment via western union but i need some information. like receiver name, address and telephone number. thanks

Answer:

Dear Maria C. Thanks for your important feedback. Please contact us at our Support Center for details. Note: Please tell us the following information after you have paid using Western Union. (1) The 10 digit control number. (2) Sender's name. (3) The exact amount you send. (4) Sender's address. (5) Your shipping address. For more details, please check: http://www.dresslily.com/m-article-id-29.htm Would you mind send email to our support center? Here is link: http://support.dresslily.com/ Thank you for your continued patience and kind understanding. Best Regards Dresslily Customer Service

By CustomerService R., over a year old

Question:

How do i return a jacket because it's too small? How do i return a jacket because it's too small?

Answer:

Dear Maryann C. Thanks for your messages. Please rest assured that we will try our best to full your satisfaction. Would you mind sending us your valid order number or email address? Here is link: http://support.dresslily.com/ We will help you after we checked the detail information. Thank you for your continued patience and kind understanding. Best Regards Dresslily Customer Service

By CustomerService R., over a year old

Question:

I ordered some clothes from you on 2-17-2016. i still have not received order. i am seeing all these bad reviews. worried! my order number is l1602161945475020. please respond and let me know where my order is or i am going to file charges, contact credit card and have money reversed, and slander your business on whatever i can to make sure no one else comes across this problem with your company.

Answer:

Dear Dawn M. Thank you for your important feedback and for letting us about your experience with us. We want to extend our sincere apologies for the problems you have experienced. We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction. For your order ***1863, we have shipped out, we will send an email to you to state the detail information. And we have offered you the solution in the mail, could you please kindly check your account? Once again we apologize for any inconvenience we may have caused. Thank you very much for your cooperation. Best Regards Dresslily Customer Service

By CustomerService R., over a year old

Question:

I have been waiting since dec 31,2015 when i placed an order for three scarfs. ticket id t16021514946. what is taking so long to receive this order? please look into this and let me know what is the hold up. people tell me this is a scam outfit. i don't want to believe this. thank you charlotte reilly I have been waiting since dec 31,2015 when i placed an order for three scarfs. ticket id t16021514946. what is taking so long to receive this order? please look into this and let me know what is the hold up. people tell me this is a scam outfit. i don't want to believe this. thank you charlotte reilly

Answer:

Dear charlotte r. Thank you for your feedback. We are really want to help to solve your problem. We have shipped your order out. Please check your address and contact the post office about your package. Please kindly send me a private message stating your order number or your account email address. Here is link: http://support.dresslily.com/ Thank you for your cooperation. Yours sincerely, Dresslily.com Customer Service

By CustomerService R., over a year old

Question:

Very worried i made a big mistake ordering from here. should i be

Answer:

Dear Jill S. Thanks for your messages. Please rest assured that we will try our best to full your satisfaction. Please contact us if you have any issues. Here is link: http://support.dresslily.com/ Our colleagues will help you after they received the information. Thank you for your continued patience and kind understanding. Best Regards Dresslily Customer Service

By CustomerService R., over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

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