DressLily Questions & Answers

Here’s what consumers have asked with answers from DressLily staff and previous consumers.

819 questions answered

15% answered in 1 day

Question:

I placed an order on the 14th of february, still hasn't shipped! what is going on?! process & payment went thru quickly of course. i ordered a formal dress, for my daughter thinking it would definitely be here on time to have it fitted and altered if needed. well the formal occasion is in a few days, and no time, nor open appts for fitting nor altering. i will not order again from this company nor recommend it to anyone! now she will be staying home crying im sure, while eveyone else goes to the formal dance. thanks a lot! I placed an order on the 14th of february, still hasn't shipped! what is going on?! process & payment went thru quickly of course. i ordered a formal dress, for my daughter thinking it would definitely be here on time to have it fitted and altered if needed. well the formal occasion is in a few days, and no time, nor open appts for fitting nor altering. i will not order again from this company nor recommend it to anyone! now she will be staying home crying im sure, while eveyone else goes to the formal dance. thanks a lot!

Answer:

Dear Vawne B. Thanks for your important feedback. Please contact us if you have any issues, we will try our best to help you. Would you mind send email to our support center? Here is link: http://support.dresslily.com/ Thank you for your continued patience and kind understanding. Best Regards Dresslily Customer Service

By CustomerService R., over a year old

Question:

Where are these items shipped from? over seas or us? also are sizes pretty accurate to there size chart?

Answer:

Dear Karen A. Thanks for your message. All the products are shipped form China. And for the size, We offer you the measurements exactly like the first size chart under product information. I recommend referring to the specific measurements in the product information and compared with yours. For your reference, please note that 1 inch= 2.54cm so you can convert the size accurately. Please contact us if you have any issues. Here is link: http://support.dresslily.com/ Best Regards Dresslily Customer Service

By CustomerService R., over a year old

Question:

Why cant i track my item. my tracking number is e16030200585, i paid $2 to be able to track it Why cant i track my item. my tracking number is e16030200585, i paid $2 to be able to track it

Answer:

Dear Silvino M. Thanks for your message. Once you have paid the money to track it, you will have a website to track your order. Please contact us if you have any issues. Here is link: http://support.dresslily.com/ Best Regards Dresslily Customer Service

By CustomerService R., over a year old

Question:

I got my order today a white sweat top size large, it was a boy"s size large i need to return it., mike giaimo I got my order today a white sweat top size large, it was a boy"s size large i need to return it., mike giaimo

Answer:

Dear michael g. Thanks for your important feedback. Please contact us if you have any issues, we will try our best to help you. Would you mind send email to our support center? Here is link: http://support.dresslily.com/ Thank you for your continued patience and kind understanding. Best Regards Dresslily Customer Service

By CustomerService R., over a year old

Question:

How do you return? there's nothing no order is shipping receipt! your webb site tell me wrong email address yet i got your emails at that webb site... which now i had not order and could cancel the rest of my order..

Answer:

Dear Debbie H. Thank you so much for your important feedback. Would you mind sending us your valid order number or email address? If we made a mistake, we would like to assist you so much therefore contact information is very important for both of us. Please kindly send me a private message stating your order number or your account email address. Here is link: http://support.dresslily.com/ Thank you very much for your kind support in our work in advance! Yours Sincerely Dresslily Customer Service

By CustomerService R., over a year old

Question:

I still have yet to get my order and its been over a month. the status still says processing. has it even been shipped yet? I still have yet to get my order and its been over a month. the status still says processing. has it even been shipped yet?

Answer:

Dear Voni C. Thanks for your important feedback. Please contact us if you have any issues, we will try our best to help you. Would you mind send email to our support center? Here is link: http://support.dresslily.com/ Thank you for your continued patience and kind understanding. Best Regards Dresslily Customer Service

By CustomerService R., over a year old

Question:

What size is a 10 1/2 for men? What size is a 10 1/2 for men?

Answer:

Dear April s. Thanks for your message. We offer you the measurements exactly like the first size chart under product information. I recommend referring to the specific measurements in the product information and compared with yours. For your reference, please note that 1 inch= 2.54cm so you can convert the size accurately. Please contact us if you have any issues. Here is link: http://support.dresslily.com/ Best Regards Dresslily Customer Service

By CustomerService R., over a year old

Question:

I ordered 2 tops tonight before i read these reviews and now i am so worried that i will not receive them let alone that they will fit :( what is the normal delivery time... how many days before i get them? I ordered 2 tops tonight before i read these reviews and now i am so worried that i will not receive them let alone that they will fit :( what is the normal delivery time... how many days before i get them?

Answer:

Dear r Diana N. Thank you for your feedback. We are really want to help to solve your problem. Please kindly send me a private message stating your order number or your account email address. Here is link: http://support.dresslily.com/ Thank you for your cooperation. Yours sincerely, Dresslily.com Customer Service

By CustomerService R., over a year old

Question:

I never received a confirmation email (with an order reference number). my bank transfer shows a different receiver than dresslily and no one from the compny with anwer my questions. i would like a refund I never received a confirmation email (with an order reference number). my bank transfer shows a different receiver than dresslily and no one from the compny with anwer my questions. i would like a refund

Answer:

Dear Valentina B. Thank you so much for your important feedback. Would you mind sending us your valid order number or email address? If we made a mistake, we would like to assist you so much therefore contact information is very important for both of us. Please kindly send me a private message stating your order number or your account email address. Here is link: http://support.dresslily.com/ Thank you very much for your kind support in our work in advance! Yours Sincerely Dresslily Customer Service

By CustomerService R., over a year old

Question:

I want to send back the goods... i need a return address immediatly... i will contact my bank to return the payment on my creditcard... I want to send back the goods... i need a return address immediatly... i will contact my bank to return the payment on my creditcard...

Answer:

Dear Monique C. Thanks for your message. Please contact us if you have any issues, we will try our best to help you. Would you mind send email to our support center? Here is link: http://support.dresslily.com/ Thank you for your continued patience and kind understanding. Best Regards Dresslily Customer Service

By CustomerService R., over a year old

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How long does shipping take?
What is the return policy?
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