eBay
Questions & Answers

Here’s what buyers have asked with answers from eBay staff and previous consumers.

44
questions answered
0%
answered within 1 day
Answer:
The correct thing to do is to email the seller and tell him you are not satisfied with the product and would like to return it for a refund. Most sellers will work with you. If after contacting the seller your problem is not resolved you than open a case with ebay that you the product is not satisfactory and you would like to return for a refund, Go to the seller first and give him a chance to make it right so it does not ruin his business.
By Shirley M., over a year old

Answer:
Not from my experience. They would not assist with a seller that would not return an item that didn't fit. Absolutely no use to me.
By George T., over a year old

Answer:
You need to contact the seller, not Ebay. If you get no response from the seller, put in a claim with both Ebay and PayPal. (If you used PayPal). The seller has 8 days to respond.
By Valerie F., over a year old

Answer:
Nothing is carved in marble (especially ebay). The best way to know something about a product is to ask the seller. If he truly wants to see it... he shouldn't mind a phone call. But I would be wary of a large ticket price online... especially ebay. Don't EVER trust someone you are giving money to in a business deal. You need to remember... especially online... people can hide from you forever after they steal your money. IF IT LOOKS TO GOOD TO BE TRUE... IT PROBABLY IS.
By Dale C., over a year old

Answer:
You are not required to change a negative review if you had a negative experience with a seller. Sellers cannot leave negative reviews for buyers, but as buyers we do have the ability to warn other buyers when sellers don't practice good business. If, after a bad experience, the seller makes an effort to fix the problem, I would consider changing my review. If they don't, then they deserve it. I usually wait to leave feedback until I have received the product and can verify that it is as described before I leave feedback. Once left, feedback can be retracted, but it usually requires opening an eBay case to do so.
By B D., over a year old

Answer:
I wouldn't depend on ebay for anything anymore. Their software is always messed up so I wouldn't trust any of their apps. Their SSL is outdated too which is a big no no. Go try to log in with https and see what I'm talking about. Ebay is on its way out the door.
By DM P., over a year old

Answer:
Yes. They do not stand by their guarantee for buyers
By Kara M., over a year old


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