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Eneba has a rating of 2.0 stars from 259 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Eneba most frequently mention customer service, gift card, and game pass problems. Eneba ranks 1404th among Video Games sites.
This company responds to reviews on average within 28 days
Probably one of the better stores around. If you want to save up a few bucks, this is a place for you (speaking about PC only, though, haven't tried anything else). They are quick and it's easy, with new payment methods being added. So yeah, so far so good!
Had an awful interaction with this company, paid for a promo code that never worked! When I reached out, they refused to refund! Finally I had to go through the 3rd party to get my money back!
Had an awful interaction with this company, paid for a promo code that never worked! When I reached out, they refused to refund! Finally I had to go through the 3rd party to get my money back!
Tip for consumers:
Had an awful interaction with this company, paid for a promo code that never worked! When I reached out, they refused to refund! Finally I had to go through the 3rd party to get my money back!
Products used:
Online promo code
Bought my code on June 9th 2024. First off: I finally got my refund today (25th July 2024) after fighting for over a month just to get a refund.
The code was not working because there were inconsistencies likely caused by the seller itself. It was a google play code where google needed more information to make this code work. After providing this info, google stated that they would not accept my appeal because of incosistencies, which I later found out were caused by the seller (probably).
Even though I clearly got evidence from google, that the code is not working and NEVER WILL, eneba and the seller refused to refund me and instead gave me multiple different useless tasks to finish.
I had to open a case at paypal which was wrongfully decided for eneba and against me. Anyways, I also opened a case at the european online dispute resolution platform to make the whole thing reach the next stage.
I had to provide more then enough evidence which also was already going against my privacy just to proof, that this code is not working and never will. Eneba refused to side with me but rather sided with the seller that never really proved anything.
After fighting for 1 month and 16 days, I finally got a refund since eneba noticed, that there would not be anything to do against the evidence I provided multiple times. I see myself lucky that I was able to get a refund and from my experience, I can only guess that many people are just not being refunded whatsoever.
Fight for your rights guys and don't buy from Eneba. It was a catastrophy communicating with support and I am happy, that it is finally over...
Will never buy again from resellers online thanks to those guys.
Tip for consumers:
Dont buy from these scammers and if you did and something is not working, know your rights and dont let these scammers win, show them that you will do everything to get your money back. the ODR from the EU is free so use it!
Products used:
Nothing, they didnt work
Hello Philipp,
Thank you for the time you've taken to share your experience! We're glad that this issue was finally resolved in your favor and you received a refund. We're a marketplace connecting the sellers and end-users, so when such issues like yours happen our colleagues must gather as much information as they can to support your claim against the seller. That's why the customer support team asked you to obtain additional details from the platform support confirming the issue. Understandably, it may seem time-consuming sometimes, yet it's a must for a transparent and genuine investigation of the case for both parties.
Also, in addition to this, if you would like to get in touch in a more personal and swifter manner, you can always reach out to us via our social media platforms, which we have a few to choose from, based on everyone's preference!
https://twitter.com/eneba_games - our EN Twitter page;
https://twitter.com/eneba_es - our ES Twitter page;
https://www.facebook.com/enebaglobal - our official Global Facebook page;
https://www.instagram.com/enebagames/?hl=en - our official Global Instagram page.
All of our members on these pages are here to help you out in just a bit of a more swift manner, by giving your issue a quick forwarding to one of our support agents, whenever such an option is possible for them!
Please make sure to use these resources to your own advantage and we can assure you that your issue will be resolved as soon as possible!
Regards,
Eneba Team
There was a charge made to my card from this site. I never authorized this charge. I've never even been to this site. I was never emailed an invoice or receipt of the purchase, so I wasn't even aware of the charge being made to my card. When I asked for the email address associated with the purchase, they refused to give it to me, even though it was MY card that was used for the purchase. Seems really sketchy to me. No invoice, no email address provided. Makes me believe the people at Eneba conducted this fraudulent activity.
Products used:
I didn't use any of the product because I didn't make the purchase, so I never received any product.
Hello, Serra.
Thank you for informing us about this situation. Please note that our marketplace, as a platform, is a place where we provide the ability for individual users to make purchases directly from our verified and trusted sellers. Our marketplace is not able to make purchases for anyone without their knowledge and if you had experienced an unauthorized purchase on our website with your payment details, it does mean that your payment information was accessed by a third party, who had chosen to make the purchase on our marketplace via your details. For such cases, we strongly recommend to reach out to both your local law enforcement and your payment provider to report them and attempt to get the situation resolved via these means, while our support team, if the key is already viewed, is unable to issue a refund directly per our standard marketplace guidelines. After you make contact with any of the respective parties, please do let them know that they can also contact our team directly from their side and we will provide with any information that might be necessary for both their investigation and helping out with providing a resolution.
Amber J.
Eneba Team
I purchased three 30-day Xbox Game Pass Ultimate codes from seller gamemania. They were non-stackable codes; I had to wait for each to expire before using the next. I used the first two without a problem. When I attempt to use the third code after the second month expired, I found that the code had already been redeemed. I provided screenshots of my Microsoft account and the chat with Microsoft confirming that it wasn't used in my account. Eneba refused to refund the purchase because the code was used after my purchase. They said that the seller has ways to confirm this directly with the publisher, which they "could not ignore". Considering that I know for certain that I neither used the code nor gave it away, I believe that gamemania resold my code.
You can buy legitimate keys through Eneba but customer service will not help you if you get ripped off, even if you provide proof.
Hello, Katy.
Thank you for your review. It appears that our team has fully investigated the case and confirmed that the product you had purchased fully matched its provided description in its product page. Please note that all of our product descriptions always properly describe what will be included with your purchase and once a key is displayed, our support team is not able to provide you with a resolution. Refund or key replacement is only possible in these cases:
Key hasn't been viewed.
Key is invalid.
Key has already been used before the purchase happened.
Those are absolute conditions for refund to happen. If either of them are not applicable, our support team is simply not able to provide any additional resolutions, due to the nature of digital keys and the inability of neither our support team, nor a seller to revoke a key after it has been viewed.
Thank you for your understanding.
Regards,
Eneba Team
Beware of Eneba, this is the worst platform to spend your money on. The company claims to be reputable, however, its scamming the customers by selling "Already USED" keys, and upon contacting their support (which is super awful), they send you in a rabbit hole to contact the official Platform.
In my case, I bought the Cricket 25 - PS5 key, which turned out to be used already, and even though I contacted the ENEBA support, after days of back n forth emails, I was told that key was "not used" as per their seller.
I even provided the official Playstation Email to them, specifying that the key was used before I purchased it, but then I was ghosted.
Please, never purchase from this platform, as they're scammers, and huge liars, who will not hesitate to take your money, and then lie on your face.
Oh and just in case, since they ask for the case IDs here, it was: ******* - and my order ID was: o-yxrq9ta
Again, Please don't buy anything from this platform.
Tip for consumers:
Worst Platform, liers and scammers - with the worst support. A perfect example of online theft
Products used:
Digital Game Key - Not working
Hello, Saad,
Thank you for sharing your experience! We're glad that you contacted our colleagues and our customer support team is already working on your case, rest assured, our team will do whatever it takes to resolve this matter for you.
In addition to this, if you would like to get in touch in a more personal and swifter manner, you can always also reach out to us via our social media platforms too, which we have a few to choose from, based on everyone's preference!
https://twitter.com/eneba_games - our EN Twitter page;
https://twitter.com/eneba_es - our ES Twitter page;
https://www.facebook.com/enebaglobal - our official Global Facebook page;
https://www.instagram.com/enebagames/?hl=en - our official Global Instagram page.
All of our members on these pages are here to help you out in just a bit of a more swift manner, by giving your issue a quick forwarding to one of our support agents, whenever such an option is possible for them!
Please make sure to use these resources to your own advantage and we can assure you that your issue will be resolved as soon as possible!
Amber J.
Watch out if you need invoice from this lithuanian company. As a EU consumer asked for a invoice after a purchase on eneba.com and they refuse to send it.
I understand they are not direct seller but all purchases are made trough this company.
Products used:
Digital product
Hello, Cosmin,
Thank you for informing us about your experience. These types of issues are best handled by our designated Customer Support team. They are always on stand-by and willing to help you resolve any concerning case. Also, you can easily request an invoice on your account at my.eneba.com. The seller will deliver the invoice in 30 days. You will be notified via email, as well as will be able to find both the receipt and the invoice on the 'details' page at my.eneba.com.
In addition to this, if you would like to get in touch in a more personal and swifter manner, you can always also reach out to us via our social media platforms too, which we have a few to choose from, based on everyone's preference!
https://twitter.com/eneba_games - our EN Twitter page;
https://twitter.com/eneba_es - our ES Twitter page;
https://www.facebook.com/enebaglobal - our official Global Facebook page;
https://www.instagram.com/enebagames/?hl=en - our official Global Instagram page.
All of our members on these pages are here to help you out in just a bit of a more swift manner, by giving your issue a quick forwarding to one of our support agents, whenever such an option is possible for them!
Please make sure to use these resources to your own advantage and we can assure you that your issue will be resolved as soon as possible!
Amber J.
Eneba Team
I was forced by a scammer to pay through this platform. The support team of eneba shows no willingness to track who claimed this gift card to track the scammer nor to cancel the card and refund me the money
Products used:
None. I never received an item
Hello, Stefanos,
Thank you for bringing this to our attention! In this case, I urge you to immediately contact your local law enforcement responsible for digital crimes and your bank/card issuer as they'll have procedures to resolve this matter and secure your account, so such situations won't happen in the future. Our customer support will cooperate with the institutions and provide all the assistance and information needed for this investigation.
In addition to this, if you would like to get in touch in a more personal and swifter manner, you can always also reach out to us via our social media platforms too, which we have a few to choose from, based on everyone's preference!
https://twitter.com/eneba_games - our EN Twitter page;
https://twitter.com/eneba_es - our ES Twitter page;
https://www.facebook.com/enebaglobal - our official Global Facebook page;
https://www.instagram.com/enebagames/?hl=en - our official Global Instagram page.
All of our members on these pages are here to help you out in just a bit of a more swift manner, by giving your issue a quick forwarding to one of our support agents, whenever such an option is possible for them!
Please make sure to use these resources to your own advantage and we can assure you that your issue will be resolved as soon as possible!
Amber J.
Stole £25 from my Paypal. Sent me an email to say "your order has been confirmed", but the thing is that I didn't order anything from this website for almost 2 years! Customer service was not responding until I left a negative review on Trustpilot website. All they say is that they cannot help. No refund, no order cancellation, nothing. It's a scam. Read the reviews on Trustpilot, half of the people say their code didn't work and Eneba refused to refund them or offer a new key. So it is obvious they must be scamming people. Shocking customer service. They said they cannot help and closed my case without me even replying to their last message! Then sent me a link to rate their "support"! Avoid this website at all costs. You have been warned.
Hello, Zuzi.
Thank you for informing us about this situation. Please note that our marketplace, as a platform, is a place where we provide the ability for individual users to make purchases directly from our verified and trusted sellers. Our marketplace is not able to make purchases for anyone without their knowledge and if you had experienced an unauthorized purchase on our website with your payment details, it does mean that your payment information was accessed by a third party, who had simply chosen to make the purchase on our marketplace via your details. For such cases, we strongly recommend to reach out to both your local law enforcement and your payment provider to report them and attempt to get the situation resolved via these means, while our support team, if the key is already viewed, is simply unable to issue a refund directly per our standard marketplace guidelines. After you make contact with any of the respective parties, please do let them know that they can also contact our team directly from their side and we will provide with any information that might be necessary for both their investigation and helping out with providing a resolution.
Regards,
Amber J.
I bought 6 xbox live cards from this site awhile ago. Only used 1 on the day of purchase and was saving the other 5 for later use when needed. When I went to use the other 5 they are already used... they are saying they habe been used and will not refund or replace the codes even though I did not use them. They resold the codes after selling them to me and someone else used them! They made double profit buy reselling codes I was saving for later use! Do not buy from them and think you can hold onto codes for awhile. They will sell then again to make more money and screw the first buyer out of everything!
Tip for consumers:
Horrible business from this site
Products used:
1 of the 6 month xbox love cards. Bought 6 and was only able to use 1
Hello, Aaron,
Thank you for informing us about your experience. These types of issues are best handled by our designated Customer Support team. They are always on stand-by and willing to help you resolve any concerning case. I'm sure that if you obtain additional information about the used keys from the platform's support colleagues could investigate it further.
In addition to this, if you would like to get in touch in a more personal and swifter manner, you can always also reach out to us via our social media platforms too, which we have a few to choose from, based on everyone's preference!
https://twitter.com/eneba_games - our EN Twitter page;
https://twitter.com/eneba_es - our ES Twitter page;
https://www.facebook.com/enebaglobal - our official Global Facebook page;
https://www.instagram.com/enebagames/?hl=en - our official Global Instagram page.
All of our members on these pages are here to help you out in just a bit of a more swift manner, by giving your issue a quick forwarding to one of our support agents, whenever such an option is possible for them!
Please make sure to use these resources to your own advantage and we can assure you that your issue will be resolved as soon as possible!
Amber J.
Eneba Team
Decent site if everything works, but once there are problems their support won't help you at all getting your money back. Sending the same pre-written responses every time you open tickets and not responding to follow-up emails.
Lost $50 by pre-ordering a game...
Hello,
We're thankful for the time you've taken to write this review and inform us about your experience. Our Customer Support currently has an increase in their workload, so replies may arrive slower than usual. Colleagues are solving each issue from oldest to newest and I can assure you it's just a matter of time before they'll reach yours.
In addition to this, if you would like to get in touch in a more personal and swifter manner, you can always also reach out to us via our social media platforms too, which we have a few to choose from, based on everyone's preference!
https://twitter.com/eneba_games - our EN Twitter page;
https://twitter.com/eneba_es - our ES Twitter page;
https://www.facebook.com/enebaglobal - our official Global Facebook page;
https://www.instagram.com/enebagames/?hl=en - our official Global Instagram page.
All of our members on these pages are here to help you out in just a bit of a more swift manner, by giving your issue a quick forwarding to one of our support agents, whenever such an option is possible for them!
Please make sure to use these resources to your own advantage and we can assure you that your issue will be resolved as soon as possible!
Amber J.
Eneba Team
I had never heard of this company until I seen my bank account had been withdrawn from by them. When I contacted them they were unwilling to even address the issue. They stated that they would not issue a refund. They are scammers and it has caused me to file a report with state and govt. Law.
Tip for consumers:
I dont have an account with them so there is no way for me to receive anything. They wont even tell me who made the purchase with my card number so that tells me they hacked my account
Products used:
none because I dont even have an account with them.
Hello, Brandy,
Thank you for bringing this to our attention! From the description of your issue, I can understand that your payment details were used without your authorization. In this case, I urge you to immediately contact your local law enforcement responsible for digital crimes and your bank/card issuer as they'll have procedures to resolve this matter and secure your account, so such situations won't happen in the future. Our customer support will cooperate with the institutions and provide all the assistance and information needed for this investigation.
In addition to this, if you would like to get in touch in a more personal and swifter manner, you can always also reach out to us via our social media platforms too, which we have a few to choose from, based on everyone's preference!
https://twitter.com/eneba_games - our EN Twitter page;
https://twitter.com/eneba_es - our ES Twitter page;
https://www.facebook.com/enebaglobal - our official Global Facebook page;
https://www.instagram.com/enebagames/?hl=en - our official Global Instagram page.
All of our members on these pages are here to help you out in just a bit of a more swift manner, by giving your issue a quick forwarding to one of our support agents, whenever such an option is possible for them!
Please make sure to use these resources to your own advantage and we can assure you that your issue will be resolved as soon as possible!
Amber J.
My son got directed to purchase FIFA 24 via some stupid instagram post...ended up getting charged twice by this place, figured out how to log into it and found out we were charged for two european STEAM gift cards. Complete scam. I'm filing a fraud chargeback with the bank first thing monday.
Tip for consumers:
fraud
Products used:
got scammed into purchasing german steam gift cards IM FROM THE US
Hello,
Thank you for informing us about your experience. These types of issues are best handled by our designated Customer Support team. They are always on stand-by and willing to help you resolve any concerning case. If you still haven't contacted them, please reach them by creating a ticket here:
https://eneba.com/support
In addition to this, if you would like to get in touch in a more personal and swifter manner, you can always also reach out to us via our social media platforms too, which we have a few to choose from, based on everyone's preference!
https://twitter.com/eneba_games - our EN Twitter page;
https://twitter.com/eneba_es - our ES Twitter page;
https://www.facebook.com/enebaglobal - our official Global Facebook page;
https://www.instagram.com/enebagames/?hl=en - our official Global Instagram page.
All of our members on these pages are here to help you out in just a bit of a more swift manner, by giving your issue a quick forwarding to one of our support agents, whenever such an option is possible for them!
Please make sure to use these resources to your own advantage and we can assure you that your issue will be resolved as soon as possible!
Amber J.
Eneba Team
I purchased 3 Roblox cards for my daughters for Christmas 1 redeemed the other two didn't work contacted the company they sent me to Roblox to do as they commanded did everything they asked and more was told since Roblox want tell them about the redeem the seller automatically wins I am a liar not new codes. Even though I showed proof no Roblox where ever redeem to the accounts.If zero stars was a rating that's what it would be never buy from this company but do become a seller you can sell fake useless products and get paid.
Tip for consumers:
Never use this site
Products used:
Gift cards
Hello.
Thank you for your review. It appears that our team has fully investigated the case and confirmed that the products you had purchased fully matched its provided description in its product page and were redeemed after they were bought. Refund or key replacement is only possible in these cases:
Key hasn't been viewed.
Key is invalid.
Key has already been used before the purchase happened.
Those are absolute conditions for refund to happen. If either of them are not applicable, our support team is simply not able to provide any additional resolutions, due to the nature of digital keys and the inability of neither our support team, nor a seller to revoke a key after it has been viewed and used.
Thank you for your understanding.
Amber J.
Eneba Team
Every time your transaction fails, they tell you its on our end, so refund has been issued. You won't get note from PayPal regarding the refund and which they didn't started. 4 transfections failed because of their system only 1 refund I got and they tell you in the email that it will take up to 28 days which is a lie as I get refund from any other sources in 3 days. Stay away from this website as it's very risky to get your money back and it has been 3 days and still no respond from their team support regarding my last refund which I lost 15 dollars.
To Amber: No sorry but you guys are thieves because if you guys really started the refund Paypal will send a message stating that a refund has been started but in your case Eneba didn't and will never do as people here said good luck getting your money. It's ok it was only 15 dollars that I lost and I have warned my friends and others not to make any purchases from Eneba.
Hello, Imad!
Thank you for taking the time to leave us a review! It seems like you have experienced a technical issue and your orders might have failed to process. Don't worry - if your orders were canceled, those funds are reserved and when your payment provider confirms that the payment was not completed the funds will be returned to you automatically. It will not necessarily take 28 days - PayPal refunds take anywhere from a few minutes to a few days, and only in edge cases it can take longer.
Our support agents usually answer tickets in 1-5 days. The reply times change on a daily basis as we are receiving different amounts of tickets every day, so it is only an approximate time estimation. They have to answer all tickets from the oldest to the newest, doing otherwise would be unfair to other users.
If you have already submitted a support inquiry - we'd love to review it! Provide us with either your support ticket number or your order ID - that way we'll be able to locate your order/support ticket in our system.
We will be waiting for your response!
Eneba Team
Just awful company.
Bought game, received not working key. Had to go through immensive hassle with their support, and still did not get my money back. Stay away from these scammers.
What a waste of time and energy trying to get my money back that they just stolen from me. I wonder if this is even legal that they are doing.
Edit:
No Amber, you are lying.You are not glad to help anyone. Your support team don't want to solve any problems. You should be ashamed by spreading these lies in name of your company. I believe that you could do better than that, there are so many wonderful jobs around where you can actually help people. Why did you decide to work on such a company? Why are you helping them steal money from people?
Hello, Alexander!
Thank you for informing us about your experience. On quite rare occasions, there can be a mix-up on the seller's side with their inventory/stock and thus, such issues can occur at not the most appropriate moments. However, we're more than glad to help you have this resolved and our customer support team is always standing by to work out such issues! If you have already created a ticket with them, you can always edit your review and provide us with the number of your ticket (#2xxxxxx) or your order ID (o-xxxxxxx) and we would be more than happy to forward it to one of our agents for a swift check-up of the situation!
I'll be waiting for more details from you!
Sincerely,
Probably one of the better stores around. If you want to save up a few bucks, this is a place for you (speaking about PC only, though, haven't tried anything else). They are quick and it's easy, with new payment methods being added. So yeah, so far so good!
Please understand that the majority of positive reviews here are fake. Bought 2 PS Plus codes from these scammers and neither have worked. I contacted them for a replacement or refund. Slow response from them but they required me to provide many screenshots from my account of proof (understandably) which I did. They then required me to go through a long and complicated process of trying to get sony to confirm when the codes were used. ALL this so they could rob me of my $60. I would DEFINITELY advise caution. You would be approached by a "support team" with fake names ("Mark Stormborn") and they will waste your time and steal your money. Avoid this site, my experience is not unique. Do not trust them at all.
Tip for consumers:
You're gambling. I'm certain fake reviews and making verification as hard as possible is how this company manages to scam people out of their money.
Products used:
None. They were already used.
Hello Dante,
Every single review, be it a positive or a negative one, is left by our customers at their own free will.
The process you are going through right now is a standard procedure to investigate the issue and have a confirmation from PSN themselves, before we can offer you a solution. We kindly ask you to follow provided instructions, so we can help you resolve this issue!
I've also contacted you via Sitejabber regarding this matter! Make sure to check your inbox.
Dustin White,
Customer Support
80% of codes which are given to you will not be working. They will hit you with a "please note we dont provide the codes, just sell them"
Pretty lame
Just want my money back and quick cuz i gave proof so its not even that hard
Tip for consumers:
using the site is okay but if they key doesnt work you have to wait for ages
Products used:
wwe 2k17
Howdy Bas,
Thanks for reaching out to us here. While we appreciate your honesty and we can confirm that we do not, in fact, provide you with the keys sold on our site - we are just a platform for our vendors to do sales on. We would also like to ensure that your Eneba experience isn't tainted by a few measures of human error from the vendor's side. Our support team has been through a tough high season this last month and with the holiday weekend passing us a leaving a figurative-mountainload of new help requests, it's only natural to expect delays between replies. However, we can assure you that our specialists will more than gladly help you get to the bottom of things and either get you a new key or at least your money back, provided you cooperate with them in providing the necessary proof that we must present to the vendors when such issues occur.
Additionally, we could check in on our customer support team if we had more details about your order. The best type of info you could provide is either a support ticket reference number (# followed by 7 digits, ex: #1234567) or an order ID (a short 7 symbol code, starting with "o-" can include both letter and numbers, ex: #o-qwertyu). These metrics are exclusive to you and us and won't reveal or grant any one else any access, so feel free to update your review with them or just contact us in private and let's solve this together!
Sasha Ford
Eneba Team
For whomever replies to this, it's request *******.
I tried purchasing a $50 Steam Wallet Key for my friend in the US. I was instead sold a Used key, emailed eneba about it. I was basically told that they have contacted the seller and will get back to me once they have done so. It has already been 2 days which I was advised not to wait for more than.
I even emailed them asking if it would speed things up if I applied for a refund instead of a new key but no...
Both me and my friend are disappointed as he and his other friends have used this site several times, while it was my first time only for this bad experience to happen... This is just unacceptable.
Hello,
We understand that as the first time purchase, this experience isn't great for sure. However, please understand, since there is an on-going investigation with your case, it takes some time, to get it resolved.
Both replacement and refund process is the same, we first need to confirm all the information, before being able to offer you a solution, whichever you would prefer in that case. Since you already have a ticket created, rest assured, one of our agents will make sure to help you resolve it.
Amber,
Customer Support.
I had used them for some time now, but my most recent transactions have been SCAMS. Their customer support is terrible as well. Made the process of communication the worst experience ever. No clear and concise direction, and no refund for a $30 for a key that didn't work. Be careful, they may be cheap but there's a reason the keys look so cheap.
Hello,
I'll kindly note that we are currently experiencing heavy support traffic, therefore response times are higher than usual. I'm glad to hear that you had a good experience with us and we're glad that you have taken the time to inform us about this incident - our dedicated Customer Support team is more than glad to help you sort it out. If you wish to speed up the process or reopen the case for further investigation, please feel free to update your review with either the number of your ticket or the ID of our order (which goes as something along the lines of o-xxxxx) and we'll have someone look into it!
Make sure to check your inbox for any updates from our agents.
Barb Wilde,
Eneba Team
Wanted to play evolve 2 but it's no longer on steam for some reason and decided to get it from this website which everyone was saying this is where they got their functional code and of course with my luck I get a duplicate and since I tried to activate it i can no longer refund it...
Tip for consumers:
dont use it
Products used:
Evolve stage 2
Hello, Louis.
Thank you for informing us about your experience. On quite rare occasions, there can be a mix-up on the sellers side with their inventory / stock and thus, such issues can occur at not the most appropriate moments. However we're more than glad to help you have this resolved and our customer support team is always standing by to work out such issues! If you haven't already done so, please simply create a ticket with them via this link here:
https://eneba.com/support
In addition to this, if you would like to get in touch in a more personal and swifter manner, you can always also reach out to us via our social media platforms too, which we have a few to choose from, based on everyone's preference!
https://twitter.com/eneba_games - our EN Twitter page;
https://twitter.com/eneba_es - our ES Twitter page;
https://www.facebook.com/enebaglobal - our official Global Facebook page;
https://www.instagram.com/enebagames/?hl=en - our official Global Instagram page.
All of our members on these pages are here to help you out in just a bit of a more swift manner, by giving your issue a quick forwarding to one of our support agents, whenever such an option is possible for them!
Please make sure to use these resources to your own advantage and we can assure you that your issue will be resolved as soon as possible!
Amber J.
Eneba Team
Please help me with this. 3 hours ago I bought a Fifa 23 game from their website with my last 40$ on my card and they gave me a used code. It's my birthday! I created a ticket but it takes ages for them to respond. Please help me :( I want other code or my money back! It's not fair. I trusted this site until today when this happened. It's your fault and your seller fault. Please solve it ASAP, within an hour! It's not fair. I will act in justice for Scam if it's not solving soon..
Hello, Bogdan.
Thank you for informing us about your experience. On quite rare occasions, there can be a mix-up on the seller's side with their inventory/stock and thus, such issues can occur at not the most appropriate moments. However, we're more than glad to help you have this resolved and our customer support team is always standing by to work out such issues! Please create a ticket at https://www.eneba.com/resolution-center and our team will be glad to look into it! And if you have already created a ticket with them but have not yet received a response from their side, you can always simply edit your review and provide us with the number of your ticket (#1xxxxxx) or your order ID (o-xxxxxxx) and we would be more than happy to forward it to one of our agents for a swift check-up of the situation!
In addition to this, if you would like to get in touch in a more personal and swifter manner, you can always also reach out to us via our social media platforms too, which we have a few to choose from, based on everyone's preference!
https://twitter.com/eneba_games - our EN Twitter page;
https://twitter.com/eneba_es - our ES Twitter page;
https://www.facebook.com/enebaglobal - our official Global Facebook page;
https://www.instagram.com/enebagames/?hl=en - our official Global Instagram page.
All of our members on these pages are here to help you out in just a bit of a more swift manner, by giving your issue a quick forwarding to one of our support agents, whenever such an option is possible for them!
Please make sure to use these resources to your own advantage and we can assure you that your issue will be resolved as soon as possible!
Amber J.
Eneba Team
I bought a key for wwe 2k17 and when I tried claiming it, it said it had already been used. I contacted Eneba about it and provided screenshots but they said "the exact time for resolution depends on the seller and the amount of the current cases they have." It has been a day but I'm really not too sure how long this process takes. The reason I'm giving it 3 stars is because they still could give me another key, but as of now I still have yet to get one. The extra steps to this process are also very tedious.
Hello Dustin,
Please bear in mind, we do not sell nor make these keys ourselves, we only offer a marketplace for our sellers, to sell their keys at.
On rare occasions, there can be a mix-up on the sellers side and these issues happen, however we're more than glad to help you have this resolved and our customer service team is always standing by to work out such issues.
The reason, why we can't immediately provide you a replacement key, because we need to investigate this issue with our seller, before we can provide any solutions for the case. Rest assured though, since you have already provided us with all of the requested information, we will get back to you as soon as we have some news for you.
Jax Hendrix,
Customer Support
To sum up short, It took about 5 days from the day I submitted the ticket for my issue to Eneba customer services to they finally issued me a refund.
Eneba told me the seller of the gamekey had confirmed my issue which means they did put a wrong key in that product I purchased, and they had sent the money back to my Eneba wallet.
All in all, I am happy with the result I guess, I never thought I could have my money back after buying a game key from a relatively newly-founded greyish market type of website/company. So I am satisfied with the outcome, and 5days of waiting seems reasonable to me.
I created two tickets regarding this issue: ticket number: #******* and #*******
The two ticket emails I sent have all the details of my issue. And I am still waiting for response from Eneba.
I Bought this Global Key says I can activate in my country which is Canada. When I try it on steam, it tells me the key is not available for purchase in my country.
I had previously bought quiet a few global keys from eneba and they have zero issues. So I hope this is just me having black luck and get a key from a bad vendor, I hope this issue can be resolved and I would like to either have a replacement of the Global key for the same product or get the refund back to my eneba wallet. The game that I had issue with is usually sell for 45 dollars even when it was on sale in my country, When I saw it was only for 27 dollars I kinda had this bad feeling about it too good to be true. And well, here we are, I was right. Shouldn't have purchased that.
If eneba have a telephone line for Customer Services, I am sure they will have to answer phone calls 24/7. I am so depressed that I made this purchased. You have nothing to do except waiting for their email reply. I had no choice but complaining it here and hope that people from Eneba can notice my issue and give me a proper solution.
Tip for consumers:
Be cautious when you see a game key is too cheap and too good to be true. That's how I got scammed by one of the vendors on this website. Spent about 30 bucks on a Global game key that I can't use at all. Tells you it's a global key until you paid with your credit card and everything, You find out it's a region-locked key which is not worth the price at all.
Title says it all. I've purchased many steam keys from this site and I've always received the codes nearly instantaneously. They're a lot cheaper than their competitors too. Highly recommended! I bought GOLD EDITION game code, activated on Ubisoft and received standard edition of this game, I opened case and asked for full refund, after 3 days, Eneba support person answered me on my email and full refund was issued by Eneba, so I can tell only that all is great, prices also affordable but need ask sellers before purchase, to avoid open cases and also seller mistake has been revealed so all ok, I advice this site/store. 4 stars - cause of they doesnt have a chance to check all sold keys on their website so cause of that we need to use REFUND option if something goes wrong but all works great as I checked all this support things, all legit and advice.
Tip for consumers:
Contact seller before purchase .
Products used:
Tom Clancy's The Division (Gold Edition) Uplay Key EUROPE - but its not gold Edition , I bought was standard
Gain trust and grow your business with customer reviews.
Hello.
Thank you for your review. It appears that our team has fully investigated the case and confirmed that the product you had purchased fully matched its provided description in its product page. Please note that all of our product descriptions always properly describe what will be included with your purchase and once a key is displayed, our support team is not able to provide you with a resolution. Refund or key replacement is only possible in these cases:
Key hasn't been viewed.
Key is invalid.
Key has already been used before the purchase happened.
Those are absolute conditions for refund to happen. If either of them are not applicable, our support team is simply not able to provide any additional resolutions, due to the nature of digital keys and the inability of neither our support team, nor a seller to revoke a key after it has been viewed.
Thank you for your understanding.
Regards,
Eneba Team