• Eyebuydirect

2024 CUSTOMER CHOICE AWARD

Eyebuydirect

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Overview

Eyebuydirect has a rating of 4.6 stars from 9,902 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Eyebuydirect most frequently mention customer service, new glasses, and great prices. Eyebuydirect ranks 1st among Eyeglasses sites.

  • Service
    1295
  • Value
    5212
  • Shipping
    5213
  • Returns
    122
  • Quality
    5320

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Positive reviews (last 12 months): 92.4%
Positive
592
Neutral
36
Negative
13

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238,333 reviews

245
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How would you rate Eyebuydirect?
Top Positive Review

“Great Affordable Hassel Free Frames and Lenses”

Stephanie D.
10/4/24

Easy to navigate thru site, decent prices for basic lenses, great selection, and best of all, amazing customer service. Still 5-stars but would be awesome if there was a way to find doctors in my area so I can be equally money-savvy.

Top Critical Review

“Cannot place my order”

Donna A.
10/21/24

I need prisms in both my glasses. Needed to order two pair, but on my main pair, no matter what frame I picked, it popped up for me to call because you may not be able to put my prescription in those frames. I tried 4 or 5 different pair. Full rims too and different sizes. Then I call and get an Indian person that I couldn't understand. My husband just helped me and it still didn't work. You need to change your site for frames for prism glasses only so I don't spend hours trying on frames

Reviews (9,902)

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Reviews that mention popular keywords

customer service (3688) prescription glasses (680) prescription sunglasses (376) quality glasses (754) credit card (495) discount code (623)
Thumbnail of user megany299
1 review
0 helpful votes
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October 12th, 2024
Verified purchase

Trendy and classic frames at affordable prices. Customer service is great too! Great quality. I'm on my 6th purchase- all different styles within the past 3 years. I always recommend to everyone who complements!

Thumbnail of user stephanied2098
1 review
1 helpful vote
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October 4th, 2024
Verified purchase
• Updated review

Easy to navigate thru site, decent prices for basic lenses, great selection, and best of all, amazing customer service. Still 5-stars but would be awesome if there was a way to find doctors in my area so I can be equally money-savvy.

Reason I chose this business:

Affordable lenses and same frames

Did glasses get more expensive?
February 6th, 2024
Verified site experience
• Previous review
Reason I chose this business:

I thought it was more affordable than in-store, but maybe I'm wrong

Thumbnail of user jamiew1065
1 review
0 helpful votes
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October 21st, 2024
Verified purchase

These guys are great! It's so easy to replace my perpetually broken glasses! They're patient quick and kind when I make a mistake. Great selection, fun coupons to temp me with new frames. :) Five stars.

Thumbnail of user louraynei
0 reviews
0 helpful votes
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October 16th, 2024
Verified purchase

Only place I shop for my glasses. The widest selection & always has trendy looks available. Site is easy to navigate & fast shipping. I've had to contact customer service once or twice but had amazing experience with them.

Reason I chose this business:

Only place I trust!

Thumbnail of user darrellz21
1 review
0 helpful votes
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September 30th, 2024
Verified purchase

Very happy with our purchases. This site is a godsend especially since my eyesight requires new glasses about every six months. Just recommended EyeBuyDirect who of course didn't listen. His new glasses cost $1,000 from his optometrist.

Reason I chose this business:

TV commercial

Thumbnail of user robertk4515
1 review
0 helpful votes
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October 8th, 2024
Verified purchase

Bought 59 glasses, with tint anti scratch etc. Frames broke after about 8 months, but at that price no big deal. Went to order again, was going to order same frame but they are discontinued. So at least maybe they discontinued them because of breakage issues. Will keep buying here!

Thumbnail of user nicolebergernordeloy
1 review
0 helpful votes
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September 22nd, 2024
Verified purchase
• Updated review

I love eyebuydirect. I always recommend when people ask me about what they think, especially because they always compliment my glasses. It's quick and easy, and there are so many styles. You also become part of reward members and get great rewards.

Reason I chose this business:

Because I always do.

I love Eyebuydirect, I always get my prescription glasses...
January 27th, 2023
Verified site experience
• Previous review

I love Eyebuydirect, I always get my prescription glasses from here. You get great discounts and shipping is on point. I always tell everybody about it.

Reason I chose this business:

I always do.

Always have an easy time with eyebuydirect
October 27th, 2021
Verified site experience
• Previous review

Always have an easy time with eyebuydirect. It's my go to when shopping for glasses.

Great, easy and quick
April 17th, 2021
Verified site experience
• Previous review
Reason I chose this business:

Always buy from here, best

Thumbnail of user katef330
1 review
0 helpful votes
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October 6th, 2024
Verified purchase

I've ordered several pairs of glasses from Eye Buy Direct and had many of them for years, I still get compliments on them. I think the quality has gone a little down hill but they are great for the cost. Love that I can have lots of style options!

Thumbnail of user susanr4050
1 review
0 helpful votes
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October 21st, 2024
Verified purchase

Progressive lenses don't apply to frames that are automatically 2 day delivery. Wish I had known before trying many times to make it work. Called for help and was told to try again in 30 minutes? No way did it work. A chat the next day helped. Had to find different frames.

Reason I chose this business:

Used before with no problem.

Thumbnail of user loganu118
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

Hopefully these ones work. I had good luck for multiple pairs from you until the last ones they just could see out of despite being the same prescription I was replacing in the same frames. Fingers crossed because these are more expensive this time around.

Reason I chose this business:

I had good luck before. Hoping this is still a solution.

Thumbnail of user debbiec1474
1 review
0 helpful votes
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October 17th, 2024
Verified purchase

When you try to pick the lenses for your glasses standard lenses are way at the bottom and don't even look like an option. The high price options are all in big boxes with large lettering, it is like they want customers to only buy expensive lenses and that is a deceptive practice.

Reason I chose this business:

I used to think they were a great company and I have always got a great product worth the money that I paid for it.

Thumbnail of user terrier60
1 review
0 helpful votes
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September 28th, 2024
Verified purchase

Have purchased several pairs of glasses over the years from Eye Buy Direct—always great service, always great product. Prescriptions in lens have always been perfect per my ophthalmologist. Highly recommend.

Reason I chose this business:

Previous great experience

Thumbnail of user quannaly
1 review
0 helpful votes
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October 24th, 2024
Verified purchase

I've been using Eye Buy Direct for about 12 years now. Always have great prices for when I need to be cheap, and when I'm trying to buy name brand. Glasses have always lasted as long as I didn't do something to break them (which I'm clumsy so that's saying something). I've had to return a few times because I messed up on my prescription, or I just didn't like them as much as in thought I would and the process was always quick & easy. Now I buy glasses for my child as well as myself 12 years later after my first time using them.

Reason I chose this business:

My child needed new glasses.

Thumbnail of user maryk700
4 reviews
0 helpful votes
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October 6th, 2024
Verified purchase

Always get just as stated on website. Prescription exact. Style exact. Price soooooo much better than in an eyewear shop! So happy I found you! Actually my hairdresser told me about you folks! She does my hair right too!

Reason I chose this business:

I have switched to a wire frame and like the different colors available.

Thumbnail of user crickettb5
1 review
0 helpful votes
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October 13th, 2024
Verified purchase

We've ordered from other online stores in the past with "not great" results. First time ordering from eyebuy and they got it right! No issues with prescription. Everything came out so well, that we are ordering more! Great price, great product!

Thumbnail of user donteuss
1 review
0 helpful votes
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September 29th, 2024
Verified purchase

This is my second time ordering from you guys. It's been a while. I means my glasses have survived My Minion of a child america's best😂🤣😂 two pair didn't even last six months One man's trash Will never be on my treasured face never will I stray you have my attention where do I pay!

Reason I chose this business:

My child has broken every pair I own. It really sucks wearing glasses with one earpiece looking down is not an option.

Thumbnail of user ronv280
2 reviews
3 helpful votes
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September 16th, 2024
Verified purchase

Love the virtual try on feature and the prices can't be beat. I generally prefer to buy local but the same glasses at my local eye wear store was 4 times as much, $850 compared to $225 is a no-brainer

Reason I chose this business:

Best price around

Thumbnail of user hollyz73
1 review
0 helpful votes
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October 21st, 2024
Verified purchase

Love the quality and colors and looks. I do wish my prescription could fit into all the lenses within my prescription filter. Some of the ones that say they will fit end up saying they actually won't at the last possible step. That is the only negative I've experienced with EyeBuyDirect

Reason I chose this business:

I like the prices and the discount offers for such a wide variety of colors and shapes

Thumbnail of user victoriaa891
1 review
0 helpful votes
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October 21st, 2024
Verified purchase

I've been an EBD member since 2018 and I love all the glasses and sunglasses I've bought from them. So many styles to choose and customize from at an affordable price. My favorite part about EBD is their buy 1, give 1 program. Don't forget to look for it at the bottom of the screen once you purchase a pair!

Reason I chose this business:

I've been a long time member.

Thumbnail of user jenniferv1600
1 review
0 helpful votes
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October 23rd, 2024
Verified purchase

I have bought 6 pairs from eye direct and is so easy to use website and get what I expect each time, not to mention the generous discounts have allowed me to have a pair for every look I feel that day!

Reason I chose this business:

Eye glass choices and discounts

Thumbnail of user heatherx258
1 review
0 helpful votes
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September 17th, 2024
Verified purchase

I got a pair of glasses with progressive lenses that weren't quite centered properly. Customer service responded quickly, did not aske to return anything, and after answering just a few questions they were able to remake my glasses and ship them out quickly. Excellent service and phenomenal prices!

Reason I chose this business:

Had a coupon code.

Thumbnail of user jonathane583
1 review
0 helpful votes
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September 23rd, 2024
Verified purchase

I have very high prescriptions ( bad eye sight), so am very sensitive to the quality of the lens, Eyebuydirect s lens are fitting me very well, if you link or joint to https://capitaloneshopping.com/, it will search the whole internet for coupon upon checking out, I just save $78.00 of of my $289. Order,

Reason I chose this business:

Very high quality lens that I like

Thumbnail of user meredithf80
1 review
0 helpful votes
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September 22nd, 2024
Verified purchase

The first time I ordered I got a pair of glasses and sunglasses. I loved both designs! Recently the glasses broke, the screw kept coming undone which caused the frame to separate and the lens to fall. But I was honestly past due for an eye exam and new frames.

Reason I chose this business:

The price and styles are comparable to those of more expensive sites.

Thumbnail of user stephanieq719
0 reviews
0 helpful votes
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October 15th, 2024
Verified purchase

I have been using Eyebuydirect for close to 20 years now and all I care about is seeing and not name brands and this is the cheapest place around to do that. My glasses last me until the next year when I need to get a new pair and I don't have to pay through the nose to do that.

Reason I chose this business:

I was tired of paying $400 a year at LensCrafters and found this place online from the convenience of my home.

Thumbnail of user nikitaf19
1 review
0 helpful votes
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October 12th, 2024
Verified purchase

I used to be one of those folks working in the optical world preaching of the evils of online retailers. But here we are and I think this might be my 10th pair of glasses I'm buying now? The 2 day delivery option, the endless frame options, great quality lenses, the tools to measure PD & virtual try on makes it a no-brainer to keep coming back.

Reason I chose this business:

A client of mine had a pair of glasses I loved and just had to have.

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.

Company Representative

Thumbnail of user leol59
Leo L.
Typically does not respond to reviews

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