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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.2 stars from 11,198 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    814
  • Value
    820
  • Shipping
    797
  • Returns
    569
  • Quality
    782

Proactively asks for customer feedback

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Positive reviews (last 12 months): 53.6%
Positive
1,471
Neutral
246
Negative
1,026
View ratings trends
226
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How would you rate Fabletics?
Top Positive Review

“Shop the new drop!”

Rakita W.
10/11/24

This is by far my favorite place to shop. Whether I'm going to work, the gym, or a date you guys have me covered. I would love to participate in the product review board. The new colors and styles are always amazing.

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Top Critical Review

“No good options unless you want to show skin”

Jennifer L.
10/11/24

Fabletics seems to believe that everyone wants to work out with as much skin showing as possible. If it's not cropped, tops are cut at the back or side, hanging open when you bend during exercise. I don't want to adjust my clothes every time I move.

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Reviews (11,198)

Rating

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Reviews that mention popular keywords

customer service (1506) vip membership (457) credit card (335) kate hudson (209) vip member (265) sports bras (269) workout clothes (142) shopping experience (65) workout gear (66) quality products (120)
Thumbnail of user jenniferl3832
Delaware
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

Fabletics seems to believe that everyone wants to work out with as much skin showing as possible. If it's not cropped, tops are cut at the back or side, hanging open when you bend during exercise. I don't want to adjust my clothes every time I move.

Thumbnail of user christinen1226
Texas
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

They have good style selections. Leggings have been consistently high quality. Scrubs and other everyday/workout clothes are mid. Lots of loose strings but haven't had any holes so thats good. After a few washes, logo easily degrades.

Thumbnail of user michaelh8947
Spain
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

… and dysfunctional! Telephone contact was a voice recording telling me I'd be long dead (75 mins) before anyone answered. Quality of product varied wildly from "fine" to "made where?". I have to unsubscribe when I have time on my hands to wait for the third world call center to respond

Thumbnail of user rebeccap1895
Australia
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

I absolutely love the clothes, annoyed by the time it takes to receive. I'm in Perth, Australia max 15 day delivery time, but my orders take well over 6 -8 weeks to arrive. My last order was confirmed and then cancelled? Really disappointing

Thumbnail of user kens1339
Pennsylvania
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

There was an introduction invite of a new customer special to try their product. The price was 29.95 for two pair pair of woman's sports apparel. Which I did buy they arrive. When my credit statement came the initial charge did show the above amount. Later they charged another 60.00 for nothing. Didn't order. Anything else. Maybe the greedy staff helped them selves to something on my tab. Total dishonesty on ther part.

Thumbnail of user rakitaw1
Washington
1 review
0 helpful votes
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October 11th, 2024
Verified purchase
• Updated review

This is by far my favorite place to shop. Whether I'm going to work, the gym, or a date you guys have me covered. I would love to participate in the product review board. The new colors and styles are always amazing.

Best fit ever!
August 26th, 2024
Verified purchase
• Previous review

I am always greeted when I walk in to the store. The prices you can't beat and the feeling of the clothes is top tier!

Best deals and colors.
July 20th, 2024
Verified purchase
• Previous review

I was greeted with a smile and was able to find everything I needed.

Thumbnail of user lees1241
California
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

Fabletics has generally been pretty good about reminding customers of their member credit on the first of the month, until this past year. I was charged a few times because the emails stopped coming, so I ended up setting up my own reminder. Again, it works well if you know to check every month, and it worked for me until it didn't.

The email reminders have come back in play in the last couple of months, but I'll keep my reminders just in case.

Thumbnail of user mikeh3446
Ohio
1 review
0 helpful votes
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October 21st, 2024
Verified purchase

I had an order for a set of scrubs that said it would be delivered within a couple days, the order took almost 40 days and I called customer service to ask them where the package was (as it said delivered like 2 or 3 times) and they said ""sometimes in life we just have to deal with it". My response was pretty much just asking them why they thought that was appropriate to say? There should be some sort of checks and balances in place to avoid that, OR at least set the expectation that it would be 30+ day delivery. I cancelled my subscription immediately following and no one asked why or even cared that they were losing a customer.

Tip for consumers:
terrible customer service and terrible delivery.

Products used:
scrubs

Service
Value
Shipping
Returns
Quality
Thumbnail of user nylvettew
Florida
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

I can't get enough, I want them all! I could never afford regular prices but the deals and sales makes it more accessible to me. I'd sport Fabletics every day on every life event and now with the underwear options I'm sure I will one way or another. Love the new brand revamp.

Thumbnail of user jasonw2355
Arizona
2 reviews
1 helpful vote
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September 15th, 2024
Verified purchase

Confusing pricing model, lack of easy and basic info on website about products and fabric, shipping takes forever. Sizing info was less than accurate. Returned entire order (multiple items) to a store, which was actually the only highlight in customer service. Cancelled "membership" immediately, which actually takes a few phone calls and departments, and then felt like a used car experience where multiple "if you stay today" offers were made. I'll never shop here again, but will use this as an example of "here's what a bad customer experience looks and feels like" in customer service classes I teach.
If zero or negative stars were an option…

Thumbnail of user ramonay21
California
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

I like that you vary your selections and have varied colors and certainly keep up with the trends. The quality misses sometimes in that the leggings waist don't stay up and many tops/jackets are not stink proof. Some I've had to stop wearing even after repeated washes.

Thumbnail of user kevinx447
California
1 review
0 helpful votes
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September 11th, 2024
Verified purchase

The package exceeded my expectations— especially the joggers. They fit so well and have pretty good ventilation which is perfect for me because I get hot very quickly. I am about to purchase a few more.

Thumbnail of user jamesk4196
Nebraska
1 review
0 helpful votes
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September 11th, 2024
Verified purchase

This was my first time ordering with fabletics since they were having a sale. Shipping was a little slow, but not their fault. Once I got the shorts, fell in love. Great fit, so far great quality. No complaints. We'll see how they hold up.

Thumbnail of user roderickr56
Georgia
1 review
0 helpful votes
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October 14th, 2024
Verified purchase

If Fabletics didn't charge a monthly membership fee to get "lower" prices on their items, this may have been a five. I hate the pushy sales tactics that their retention team uses to prevent customers from dropping the membership. The clothes are nice and comfortable, though.

Thumbnail of user jenniferc5231
Illinois
1 review
0 helpful votes
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October 21st, 2024
Verified purchase

I love the Fabletics entire line of clothing and accessories, it's my favorite! Great quality, fits well, looks nice for work out purposes or everyday wear! The compression wear is tight and form fitting but functional.I also love the membership program and returns are made simple.

Thumbnail of user heathers2690
North Carolina
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

It's not just me but it's my husband too. He loves the men's shorts with liner and your women's line is fantastic. They leggings are comfortable and the higher wait is perfect. Squat proof is the best! The sports bras fit perfectly keeping everything in place. Being comfortable & worry free during a work out is why I am always in Fabletics work out attire

Thumbnail of user lorib1770
Ohio
0 reviews
0 helpful votes
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October 15th, 2024
Verified purchase

Almost all the clothes I own/wear have come from Fabletics. In 1990 I had cancer surgery and was no longer able to wear blue jeans due to the surgery scar. I also had a hernia as an after effect of the surgery and I discovered that wearing supportive athletic wear was exactly what I needed. However I am now turning 72 yrs old and don't always find the styles I am looking for for both my life and my ongoing yoga practice.
Also I do live on a fixed income and try to make good use of the great sales from Fabletics. But still I remain a loyal customer!

Thumbnail of user loganp164
Ohio
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

Good product wish they would offer it in more sizes or have more stock. I am generally a big guy so finding good quality, but low price shirts and fitness wear is hard for me. I try to stay up to date on the latest drops but when I try to find my size it is almost usually gone.

Thumbnail of user jodib483
Ohio
1 review
0 helpful votes
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September 13th, 2024
Verified purchase

Great prices, great sale! I've been a member for over 15 years and love everything about Fabletics. Returns are super easy and the employees at my local store are top notch just like the quality of all their items.

Thumbnail of user michaelv2382
Washington
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

I've been buying from Fabletics for a few years now and I absolutely love the clothes they have. I have a more athletic body shape, so it's sometimes very difficult finding form fitting clothes that look good. I have pants, shorts, joggers, socks, dress shirts, t-shirts and underwear and they all feel amazing when i have them on. I am very specific about how my clothes fit and look and Fabletics is a major part of what my attire looks like lately. Thanks so much!

Thumbnail of user heatherp1461
South Carolina
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

Online ordering is simple and being a member, the prices are amazing. The quality of the clothing we have received is top notch. The customer service rep was wonderful when I called about a glitch in the free item that was coming up at a discount and not free. My only complaint if I had one is delivery takes a lot longer than other companies.

Thumbnail of user ericw2376
New York
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

I'm always pleased with my products, the quality is good and the colors have always been fun. I had an opportunity to deal with their customer service a couple weeks back and surprisingly that was a very pleasant experience as well. I recommend them.

Thumbnail of user melissac3025
Florida
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

Fabletics always offers great quality and style. Love that they always have my size and color available. Been a member for several years and I look forward to the new styles that come out at the beginning of every month.

Thumbnail of user heatherw1710
California
1 review
0 helpful votes
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September 13th, 2024
Verified purchase

My addiction to this brand has reached epic proportions. The customer service was so on point in helping me get the biggest bang for my buck. They were friendly, helpful, and greeted me with a smile. Customer service unfortunately, seems to be something of the past these days. However, that is not the case with Fabletics. They still continue to provide a Fabulously wonderful customer service experience and for that I am thankful and proud to spend my hard earned dollars here.

Thumbnail of user jayc1283
New Jersey
1 review
0 helpful votes
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September 12th, 2024
Verified purchase

I had a problem with one of my pairs of pants and they sent me a brand new pair no questions asked. The process of sending my pants back was really easy as they used a service that only required me to bring them to my local ups store, I didn't have to pay for
Packaging or anything which was really cool. Fabletics is top notch.

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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3.2
11,198 reviews
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