Family Gifts Co. Questions & Answers

Here’s what consumers have asked with answers from Family Gifts Co. staff and previous consumers.

12 questions answered

8% answered in 1 day

Question:

I ordered a canvas 11/27, still not 1 word from anyone and i have emailed them about 30 times. #229455 is the order number and still not a peep! I ordered a canvas 11/27, still not 1 word from anyone and i have emailed them about 30 times. #229455 is the order number and still not a peep!

Answer:

I got an email on 12/23 saying my order was shipping but on 12/26 customer service said that email was sent in error. I ordered in 11/30 and paid extra for the VIP service. What a waste of money and no Christmas prese t as promised if ordered by 12/8

By George W. over a year old

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Question:

Hello, how long should we expect to wait if we order a custom canvas from you. i do not want to wait a month Hello, how long should we expect to wait if we order a custom canvas from you. i do not want to wait a month

Answer:

Hi Rebecca, our average production time is 5-7 days and another 5-7 days for delivery.

By Jonathan F., over a year old

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Question:

I have an order in and received a tracking number but there is no package to track whats the deal

Answer:

Took 34 days for mine to ship after j received the email.

By Bill A. over a year old

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Question:

How easy is it to get a hold of customer service at familygifts.com? How easy is it to get a hold of customer service at familygifts.com?

Answer:

Difficult. They just send a general email that gives you no info

By George W. over a year old

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Question:

I never received a tracking # for my order. my name is phyllis jagos, email is nevenphyllis@yahoo.com. or please call me at 1-708-527-0046 I never received a tracking # for my order. my name is phyllis jagos, email is nevenphyllis@yahoo.com. or please call me at 1-708-527-0046

Answer:

Hi Phyllis, thanks for reaching us. As per checking, your order #170813 was already delivered on Oct 9,2020, at around 10:29 AM. Hope this one helps. Let me know if there's anything else I can do for you. For more inquiries and questions, free to contact us if you need any assistance at 800-452-3420 or send us an email at care@familygiftsco.com.

By Jonathan F., over a year old

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Question:

You have many bad reviews and no customer support, how can i feel confident about ordering from you. You have many bad reviews and no customer support, how can i feel confident about ordering from you.

Answer:

We understand that we cannot please everyone yet we consider every review a lesson and motivation to do our best. We ensure that all items undergo a thorough quality checking before they are packed and shipped out. Also, we make sure that all our customer support is doing our best in serving our customer's needs and queries all the time.

By Jonathan F., over a year old

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Question:

I ordered one blanket size large and was charged for 3 please refund the money for the other two blankets my visa card ended in 3 9 6 7 I ordered one blanket size large and was charged for 3 please refund the money for the other two blankets my visa card ended in 3 9 6 7

Answer:

I am wondering if you ever received a refund. My item was never shipped. Was yours?

By Michelle k. over a year old

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Question:

Ohhh so you guys are scammers huh...lmbo!! god bless you Ohhh so you guys are scammers huh...lmbo!! god bless you

Answer:

I started wondering if they were after reading some of the comments but my canvas came and was perfect!

By Angie G. over a year old

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Question:

Is this company based in china? Is this company based in china?

Answer:

No. Familygiftsco is located in Boca Raton, Florida. All our products are 100 percent made in U.S.A.

By Jonathan F., over a year old

Question:

How can i get returt label How can i get returt label

Answer:

Sorry as we do not provide return labels. This is also because all items went through a few quality checks before they are shipped out making sure that all items are in great condition.

By Jonathan F., over a year old

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Typical questions asked:

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Family Gifts Co. Questions & Answers

I ordered a canvas 11/27, still not 1 word from anyone and i have emailed them about 30 times. #229455 is the order number and still not a peep! I ordered a canvas 11/27, still not 1 word from anyone and i have emailed them about 30 times. #229455 is the order number and still not a peep!

Hello, how long should we expect to wait if we order a custom canvas from you. i do not want to wait a month Hello, how long should we expect to wait if we order a custom canvas from you. i do not want to wait a month

I have an order in and received a tracking number but there is no package to track whats the deal I have an order in and received a tracking number but there is no package to track whats the deal

How easy is it to get a hold of customer service at familygifts.com? How easy is it to get a hold of customer service at familygifts.com?

I never received a tracking # for my order. my name is phyllis jagos, email is nevenphyllis@yahoo.com. or please call me at 1-708-527-0046 I never received a tracking # for my order. my name is phyllis jagos, email is nevenphyllis@yahoo.com. or please call me at 1-708-527-0046

You have many bad reviews and no customer support, how can i feel confident about ordering from you. You have many bad reviews and no customer support, how can i feel confident about ordering from you.

I ordered one blanket size large and was charged for 3 please refund the money for the other two blankets my visa card ended in 3 9 6 7 I ordered one blanket size large and was charged for 3 please refund the money for the other two blankets my visa card ended in 3 9 6 7

Ohhh so you guys are scammers huh...lmbo!! god bless you Ohhh so you guys are scammers huh...lmbo!! god bless you

Is this company based in china? Is this company based in china?

How can i get returt label How can i get returt label

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I have an order in and received a tracking number but there is no package to track whats the deal