Family Gifts Co.

I ordered print 11/26. It never arrived for Christmas. They provide you with fedex tracking number but item never ships. The updates are automated and completely inaccurate. I paid $100 but only received $10 refund. I rather get an honest answer in your gift will not arrive until February or something along th those lines. They have terrible customer service. Please read Facebook comments before you purchase. They told me Christmas day order will not make it.

I've reached out minutes after purchasing due to an autocorrect error and have been reaching out to you guys for a few days... no response yet. Aggravating especially when I keep getting automated responses about "how much you are willing to help" and one personal response that completely ignores my correction- confirmation request.

Frustrated

I purchased something for a Christmas present 4 weeks ago. This item still has not arrived despite getting a notice saying it shipped and being provided an order number. No one in customer service could tell me where it was. I have called twice and sent emails twice. No response to the emails and the calls were a waste of time. While on one call, I could hear a rooster crowing in the back ground. Where is their customer service call center... on a farm? I strongly recommend against this company. Beyond done dealing with them.

I will update this if they ever make it right. I give them credit for their marketing efforts, it appears that they have been swamped with orders. Place order on 12/5 to receive in time for Christmas - it was a No Go. Several emails with a bogus Fedex tracking number. When I complained they sent me a different one showing delivery by end of day 12/31, that came and went. Tonight I received an update that my order was lost in transit - by lost in transit I think they mean never produced. They did send me a digital image! Along with a promise to receive it in 14 to 19 days. I just want my money back. Again I applaud their marketing team, but their customer service needs work.

I'm jealous that others are having this great experience with customer service, the ordering process is great an easy but the only thing is I've contacted this company a couple times and still haven't gotten a response on any kind of update with my order I would love to give them 5 stars but as of right now customer service is failing

During the holidays, I purchased two products from this company. One arrived perfect and I loved it but the second arrived damaged, which I immediately emailed the company pictures of the box and item. They said they never received the photos, so I sent from my work account, citing the original account. They acknowledged, saying they were looking into it and would take care of it. I was very happy with the response. THREE months later, I emailed them again, they are still looking into it... Be very wary if you have an issue. I had planned to purchase more due to liking my first one but ordered from somewhere else after such poor service.

After my recent unpleasant encounter how this company does business with broken timely shipping promises, and I had expressed my dissatisfaction on my prior review, it is only fair for me to update my review after Family Gifts refunded my money and apologized for the shipping issues it had during the holiday season. Customer care seemed sincere with their apology and for this I will give it a 3 star. I hope they learned a lesson of not giving their customers the run around if they want to stay in business.

I ordered an LED canvas as a gift for my best friend. I paid almost $100 dollars for it. It took forever to arrive and when it did it was just a plain canvas! I contacted via email because you can't speak with anyone and they offered me $15 credit! This was their mistake and they didn't take responsibility! I will never use them nor should anyone else!

Ordered a print with family names and premium frame. After the shipping problems it arrived late, but was still in time for Christmas. However after opening, there was a spot with a missing image, so the canvas was showing from behind. But worse was the shard hardware protruding through the canvas. Sent 4 emails now, with images, and no response. Honestly, I would have been happy with a replacement, but no contact back is not acceptable for any business.

I ordered a customized art piece for my fiance for Christmas. When it arrived, it was well packed and in perfect condition. The art is beautiful and the custom order bits were beyond my expectations I am thrilled with this purchase and highly recommend this group for their outstanding work. I was kept informed throughout the process as to its creation, review, shipping, and delivery. Top notch process all the way.

I placed my order November 30 it is now December 31 and I still haven't received it! I understand that there some issues with shipping and I have been patient but every time I email I get a different excuse for it not being shipped! The last time they emailed me the said it was placed after the deadline of December 8... I had to do the job of customer service and emailed my order to them and prove it was placed November 30. Nothing like the doing their job for them. Wish I could talk to Kyle Hunt! Or anyone for that matter! My credit card has already been charged... how does that work! Not even shipped!

My order was one that got lost with their pick up and delivery service that goes to FedEx. Never had that happen before while ordering online. Didn't receive the package until after Christmas. Worst part was it took just over 3 days to get any sort of reply from Family Gifts Co.

I would have gladly given 5 stars had I been able to order something smaller in size. My husband recently retired from the Coast Guard. So, rather than having names printed, I had our duty stations - places we've lived throughout his career. Perfect gift!

Kept informed and arrived on time.
Emailed to find out when it would be delivered. Got an answer right away.
The shipping was well packaged. Delivery no problems.
A Christmas gift so I'm hoping they love it.

Emailed. Responded quickly. And my order showed up in just a couple of days. I was kept informed of every step made.
So happy it arrived for Christmas

Delays in shipping for the holidays, no fault on their end, were unpredictable. The web page let everyone know about the issue and also followed up personally. My item was resent and I received a 20% discount. Not many companies provide this type of service.

I had a blast picking these 4 Mothers Day gifts out. It really took me in when I saw the actual names of our families on the canvas. I will def buy again. Their customer service is beyond excellent. Looking forward to my next purchase. I highly recommend this company for personalized gifts, they are beautiful.

Great customer service. They didn't hesitate to show how well they take care of their customers. Love this company and what they stand for, Family

I got this for my soon to be wife, and it put her in tears. This brought us closer together and was such a great gift. She told me " it's the most thoughtful gift anyone has ever got her"
Thank you
With respect,
Brett

So far I've ordered from Family Gifts Co. Twice and each experience has been wonderful. The constant updates given on the status of my order along with fast shipping and then the beautiful products... you will not be disappointed.

Cheap, felt like material, much smaller than expected, the size they show doesn't match the price they show. It's much more expensive... typical bait and switch. I ordered from them to support small businesses but never again! I have called, texted and emailed for over a week with no response. Buyer beware. FRAUD!

Ordered a Mother's Day gift. Paid $3.99 extra for expedited shipping. Almost a month later and still no item. Emails to customer service have gone unanswered. Filed a dispute with Paypal. A-Holes advertise all over instagram. Someone should stop them from advertising. Because of their deceptive practices I didn't get the gift I ordered for my wife's first Mother's Day. Douche Bags!

I ordered the Ocean Dock Color Multi-Names Premium Canvas 36 x 24 for my wife's 50th birthday, which is in mid December. Canvas arrived, well packed, slow delivery. We opened it on her birthday, she loved it, however they printed it on a damaged piece of canvas. There were 2 large puncture holes in the canvas from rear to front. Easy to tell the holes were there prior to shipping. Problem 1, lack of QA. Problem 2, customer service was nearly non-existent to have the item replaced, although their website claims 100% customer satisfaction. It took a little over a month to finally get a replacement canvas in hand. Very frustrating. Buyer beware.

Every customer of theirs is now a former customer. I received an email last night after clicking through from FB to their website. Bought something "in time for Valentine's". Late on Feb 12, an apologetic email arrives from owner saying they ran out of something. All orders placed in advance of cut off will ship Feb 13 (ground UPS). They didn't give you much time to find an alternative present online and had I known, I would have cancelled.

Ordering, shipment, payment, delivery was all awesome and smooth. The product in itself, not very happy. It looks faded. I'm sure it's the scenery I chose but it's not a crisp image like the advertisement showed. Not going to hang it up because of this, sadly I'd say $100 wasted.