I am still confused about part of the issue raised by "Ripeka E." This customer was given store credit for an item that was ultimately found to be out of stock. What is the reasoning or policy that prevents the money from just being refunded? It would seem to me that the customer should have the option to decide, no?

R. Hunt, repeat customer

Question

Fanatics Questions & Answers

3,911 reviews

210 questions & answers

Ask a question See all questions

I am still confused about part of the issue raised by "Ripeka E." This customer was given store credit for an item that was ultimately found to be out of stock. What is the reasoning or policy that prevents the money from just being refunded? It would seem to me that the customer should have the option to decide, no?

R. Hunt, repeat customer

asked by R H. on 1/29/16

2 Answers

Add your answer

Ask a question

Get answers from the Fanatics staff and other customers.

Nigel P. [Fanatics Rep] · Answer 1 · 2016-02-01T06:57Z

Nigel P. [Fanatics Rep]

on 2/1/16

Hello, Thank you for reaching out to us. When an item is found to be out of stock the money is refunded back to the original form of payment. In addition, we issue a store credit on top of this for the inconvenience.

Helpful (2)

Shawn R. · Answer 2 · 2016-02-10T06:11Z

Shawn R.

on 2/10/16

Don't believe that. If that's the case then 1st where is my refund and 2nd my STORE CREDIT for my INCONVENIENCE?

Helpful (0)

Fanatics Questions & Answers

Add your answer

More questions about Fanatics

Ask a question