No kidding. These fools are liars and thieves. They literally have fulltime dedicated employees who monitor sites like SiteJabber to provide responses to all the well deserved, nasty Fanatics reviews. It is entirely likely that any and all positive reviews touting their customer service are internally generated by their own employees. Write letters to your licensing body whether it be NFL or MLB and let them know about Fanatics and their FRAUDULENT and DECEPTIVE business practices.

Fanatics should be glossed as Fraudnatics.

BUYER BEWARE!