Floryday Questions & Answers

Here’s what consumers have asked with answers from Floryday staff and previous consumers.

668 questions answered

18% answered in 1 day

Question:

How to return two dresses that are too big!!! How to return two dresses that are too big!!!

Answer:

Thank you for your contacting. If you are not satisfied with your order, you can contact us within 14 days upon receiving the items to initiate the return or exchange process. For more details you may refer to our return policy: http://www.floryday.com/return-policy.html Would you please tell us your order number so that we can contact you as soon as possible. Or please send the email to feedback@floryday.com with the title " sitejabber+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, Floryday

By Floryday F., over a year old

Question:

I have tried to contact you several times re re returns and no one is sending me the right information if no success i am contacting consumer standa I have tried to contact you several times re re returns and no one is sending me the right information if no success i am contacting consumer standa

Answer:

Thank you for your contacting. If you are not satisfied with your order, you can contact us within 14 days upon receiving the items to initiate the return or exchange process. For more details you may refer to our return policy: http://www.floryday.com/return-policy.html Would you please tell us your order number so that we can contact you as soon as possible. Or please send the email to feedback@floryday.com with the title " sitejabber+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, Floryday

By Floryday F., over a year old

Question:

I've been in contact with your live chat i'm afaid i didn't any ssolution to my problem i.e. how to return goods could you pease contact me by email I've been in contact with your live chat i'm afaid i didn't any ssolution to my problem i.e. how to return goods could you pease contact me by email

Answer:

Thank you for your contacting. If you are not satisfied with your order, you can contact us within 14 days upon receiving the items to initiate the return or exchange process. For more details you may refer to our return policy: http://www.floryday.com/return-policy.html Would you please tell us your order number so that we can contact you as soon as possible. Or please send the email to feedback@floryday.com with the title " sitejabber+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, Floryday

By Floryday F., over a year old

Question:

Hi, i need a return ticket for a dress i ordered, which is too small. order # : 027775626544. email is lillianb@shmb.ca Hi, i need a return ticket for a dress i ordered, which is too small. order # : 027775626544. email is lillianb@shmb.ca

Answer:

Thank you for your sharing. We sent the return instruction to your email, would you please check and give us a reply? Or you may also send us emails to our feedback@floryday.com with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

By Floryday F., over a year old

Question:

How do i return items that are too small How do i return items that are too small

Answer:

Thank you for your contacting. If you are not satisfied with your order, you can contact us within 14 days upon receiving the items to initiate the return or exchange process. For more details you may refer to our return policy: http://www.floryday.com/return-policy.html Would you please tell us your order number so that we can contact you as soon as possible. Or please send the email to feedback@floryday.com with the title " sitejabber+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, Floryday

By Floryday F., over a year old

Question:

How do i return an item? How do i return an item?

Answer:

Thank you for your contacting. If you are not satisfied with your order, you can contact us within 14 days upon receiving the items to initiate the return or exchange process. For more details you may refer to our return policy: http://www.floryday.com/return-policy.html Would you please tell us your order number so that we can contact you as soon as possible. Or please send the email to feedback@floryday.com with the title " sitejabber+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, Floryday

By Floryday F., over a year old

Question:

Are they connected to kohl-heart or blackbold internt technology? Are they connected to kohl-heart or blackbold internt technology?

Answer:

Thank you for your sharing. So sorry that we can not catch your meaning very well, could you please tell us your question in detail? Or you may also send us emails to our feedback@floryday.com with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

By Floryday F., over a year old

Question:

024169211529- this is my order number . i chose exoedited shipping and it has been over 2 weeks yet still processing. 024169211529- this is my order number . i chose exoedited shipping and it has been over 2 weeks yet still processing.

Answer:

Thank you for your sharing. We sent the return instruction to your email, would you please check and give us a reply? Or you may also send us emails to our feedback@floryday.com with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

By Floryday F., over a year old

Question:

I am registered for floryday in the uk, visiting spain at the moment and cannot bring up floryday in english? I am registered for floryday in the uk, visiting spain at the moment and cannot bring up floryday in english?

Answer:

Thank you for your sharing. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. You may also send us emails to our feedback@floryday.com with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

By Floryday F., over a year old

Question:

I would like a returns form maryjunecairns@ymail.com I would like a returns form maryjunecairns@ymail.com

Answer:

Thank you for your sharing. We sent the return instruction to your email, would you please check and give us a reply? Or you may also send us emails to our feedback@floryday.com with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

By Floryday F., over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

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