Floryday Questions & Answers

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Here’s what consumers have asked with answers from Floryday staff and previous consumers.

668 questions answered
18% answered in 1 day
Question:

I ordered 4 items. requested cancellation 30 min. later. items arrived 7/26/18 to late. request return label. email at dorthan@

Answer:

Thank you for your sharing. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Would you please tell us your order number or your email address? Or you may also send us emails to our feedback@floryday.com with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

By Floryday F.,
Question:

Answer:

Thank you for your sharing. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Would you please tell us your order number or your email address? Or you may also send us emails to our feedback@floryday.com with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

By Floryday F.,
Question:

Answer:

Thank you for visiting our website! Our office is located in Hong Kong. For the moment, we have warehouses located in the United States, United Kingdom, Norway Australia and China. Products will be sent from one of these warehouses according to the stock availability. As one of the leading online suppliers of dresses and accessories, our products have enjoyed great popularity throughout the world. Should you have any other questions, please contact us.

By Floryday F.,
Question:

How do i exchange my dress for a larger size. val mcdermott email: valmcdermott2009@email.com

Answer:

Thank you for your sharing. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Would you please tell us your order number or your email address? Or you may also send us emails to our feedback@floryday.com with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

By Floryday F.,
Question:

Worried about ordering because of terrible reviews of quality and difficulty in returning items.

Answer:

Thank you for visiting our website! We totally understand your concern about the negative reviews. Please be assured that we always strive to offer products of high quality and good customer service, and you can also see a large number of good reviews from our dear customers. It is really a pity that our products didn't meet the expectations of a small partial of our customers. However, we do care about each customer's advice. After receiving their feedback, we spare no effort to solve the problems for them and also pay more attention to offering better products. If you want to return the items, you can send us emails to our feedback@floryday.com with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

By Floryday F.,
Question:

Answer:

Thank you for visiting our website! Our office is located in Hong Kong. For the moment, we have warehouses located in the United States, United Kingdom, Norway Australia and China. Products will be sent from one of these warehouses according to the stock availability. As one of the leading online suppliers of dresses and accessories, our products have enjoyed great popularity throughout the world. Should you have any other questions, please contact us.

By Floryday F.,
Question:

How accurate are your shipping estimates? i'm looking at purchasing a dress that says it ships in "5-7" days, but folks are waiting weeks, it seems.

Answer:

Thank you for your contacting. Please note that we need about 5-7 days to prepare our items before sending out. And it will take another business days to ship. It depends on which country. When you choose the country on the top of the website, you can see delivery time under the SHIPPING & RETURNS. Have a nice day!

By Floryday F.,
Question:

I would like to return a top i received.

Answer:

Thank you for your sharing. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Would you please tell us your order number or your email address? Or you may also send us emails to our feedback@floryday.com with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

By Floryday F.,
Question:

Are the photos actually your clothes? one of your reviews said photo was not actual item. you have many negative reviews.

Answer:

Yes. The photos are real clothes, and there maybe a little difference due to the shooting light. Please make sure that we always strive to offer high quality products and good customer service, and you can also see a great number of good reviews and good photos of our dear customers. It really is a pity that our products do not meet the expectations of a small part of our customers. However, we care about the advice of each client. After receiving your comments, spare no effort to solve the problems for them and also pay more attention to offering better products, we are sure our products will not disappoint you.

By Floryday F.,
Question:

Answer:

Thank you for your sharing. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Would you please tell us your order number or your email address? Or you may also send us emails to our feedback@floryday.com with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

By Floryday F.,

Can’t see your question? Ask to get answers from the Floryday staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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