Floryday Questions & Answers

Thank you for visiting our website. Please know that we have our own size chart. As you know, size chart differs in different countries and as our dresses are shipped worldwide, our size chart will make things more convenient for our customers. Each dress has its size chart and the dimensions of each size are stated under the size chart. You can refer to it and choose your size. You may check the measuring guide via the link http://www.floryday.com/measuring-guide.html to get professional measuring Please contact us via feedback@floryday.com if you need any further assistance.

Thank you for your sharing. We are sorry to hear that you didn't receive our confirmation email. Normally the system will send the confirmation email to your email address. It is probable that our confirmation email was blocked as spam. Would you please check your spam box first? Or you may also send us emails to our feedback@floryday.com with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will check it for you promptly. Thank you for your time. Best regards, Floryday

Thank you for your sharing. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Would you please tell us your order number? Or you may also send us emails to our feedback@floryday.com with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

Thank you for contacting us. We strive to offer the best shopping experience, including fast and hassle-free returns. If for any reasons you are unhappy, please contact Floryday support at feedback@floryday.com. Products can be returned within 14 days of receiving your order (excluding shipping fees). Products with quality-related issues, such as damaged, defective, or mis-shipped items will receive a full refund including shipping fee. Any product that has been used does not qualify for a return. Returned items must be unused, with original tags and packaging. Once the returned merchandise is received your money will be refunded back to you. Floryday cannot refund, reimburse, cover, or otherwise be responsible for any fees not paid to Floryday.com. This includes any customs taxes or VAT as well as any return shipping costs you may incur in the refund process. Refunds are issued back to the original form of payment used to purchase the order. Nice day!

Thank you for visiting our website. Please know that we have our own size chart. As you know, size chart differs in different countries and as our dresses are shipped worldwide, our size chart will make things more convenient for our customers. Each dress has its size chart and the dimensions of each size are stated under the size chart. You can refer to it and choose your size. You may check the measuring guide via the link http://www.floryday.com/measuring-guide.html to get professional measuring Please contact us if you need any further assistance.

Thank you for contacting. Please contact feedback@floryday.com to create the return form for you. And they will provide you the return instruction. Thank you for your time.

Thank you again for your order. Your order was sent out on July 1. You can track your order on the website http://www.jcex.com/EN/ with the tracking number 869794645. The destination tracking number is 5993113482. You may contact your local JCEX at 020-4802900 to check it further when your parcel arrives at your country. Thank you again for your order. Please contact us if you need any further assistance. Have a nice day!

Thank you for contacting us. The order will be sent out within 7 days from the day you place the order. And it needs another 3-6 business days to transportation to your country. It is better that not fill the PO box as your address. Please just fill the address as the following format: Country_____ Province/State_____ City_____ Street______ Zip code_____ Please contact us if you need any further assistance.

Thank you for your reply. Please just place the new order with your new credit card is OK. Thank you for your time and have a nice day!