Floryday Questions & Answers

Thank you for contacting us. We strive to offer the best shopping experience, including fast and hassle-free returns. If for any reasons you are unhappy, please contact Floryday support at feedback@floryday.com. Products can be returned within 14 days of receiving your order (excluding shipping fees). Products with quality-related issues, such as damaged, defective, or mis-shipped items will receive a full refund including shipping fee. Any product that has been used does not qualify for a return. Returned items must be unused, with original tags and packaging. Once the returned merchandise is received your money will be refunded back to you. Floryday cannot refund, reimburse, cover, or otherwise be responsible for any fees not paid to Floryday.com. This includes any customs taxes or VAT as well as any return shipping costs you may incur in the refund process. Refunds are issued back to the original form of payment used to purchase the order. Look forward to your order soon.

Thank you for contacting us. We strive to offer the best shopping experience, including fast and hassle-free returns. If for any reasons you are unhappy, please contact Floryday support at feedback@floryday.com. Products can be returned within 14 days of receiving your order (excluding shipping fees). Products with quality-related issues, such as damaged, defective, or mis-shipped items will receive a full refund including shipping fee. Any product that has been used does not qualify for a return. Returned items must be unused, with original tags and packaging. Once the returned merchandise is received your money will be refunded back to you. Floryday cannot refund, reimburse, cover, or otherwise be responsible for any fees not paid to Floryday.com. This includes any customs taxes or VAT as well as any return shipping costs you may incur in the refund process. Refunds are issued back to the original form of payment used to purchase the order. Look forward to your order soon.

Thank you for your sharing. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Would you please tell us your order number? Or you may also send us emails to our feedback@floryday.com with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

Thank you for visiting our website! Our office is located in UK and our warehouse is in China mainland where the products will be sent from. As one of the leading online suppliers of dresses and accessories, our products have enjoyed great popularity throughout the world. Now we have warehouse for returning in UK, Australia, Norway and United States so that our customers have better shopping experiences, and we'll expand it in other countries and district in the near future. Should you have any other questions, please contact us.

Thank you for visiting our website. Please know that we have our own size chart. As you know, size chart differs in different countries and as our dresses are shipped worldwide, our size chart will make things more convenient for our customers. Each dress has its size chart and the dimensions of each size are stated under the size chart. You can refer to it and choose your size. You may check the measuring guide via the link http://www.floryday.com/measuring-guide.html to get professional measuring Please contact us via http://www.floryday.com/en/about/email.php if you need any further assistance.

Thank you for contacting us! Would you please tell us your order number? Or you may also send us emails to our feedback@floryday.com with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will check it for you. Please contact us if you need any further assistance.

Thank you for visiting our website. We totally understand your concern about the negative reviews. Please be assured that we always strive to offer products of high quality and good customer service, and you can also see a large number of good reviews and nice pictures from our dear customers. It is really a pity that our products didn't meet the expectations of a small partial of our customers. However, we do care about each customer's advice. After receiving their feedback, we spare no effort to solve the problems for them and also pay more attention to offering better products. We are sure that our products will not let you down. We have some promotion for our website, please pay attention to our website and we would love to offer some special discount for orders of multiple items.The current price is US$ 40.99. The shipping cost depends on the weight of the items you order, the shipping method you choose and the delivery destination. For most countries, If your items are over US$120, you will enjoy free shipping when you choose standard shipping. You can write to http://www.floryday.com/en/about/email.php, our pre-sale department will answer you within 24 hours. Please contact us if you need any further assistance.

Thank you for contacting. Please note that currently the total delivery time includes processing time and shipping time. Processing time: The time it takes to prepare your item(s) to ship from our warehouse. The item(s) will be shipped within 7 days. Shipping time: The time for your item(s) to travel from our warehouse to your destination. You can choose Expedited Shipping (3-6 business days) and Standard Shipping (7-30 business days) to ship your item(s). The shipping time may vary in different countries. Thanks for your understanding.

Hank you for your sharing. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Would you please tell us your order number? Or you may also send us emails to our feedback@floryday.com with the title "" trustpilot+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Since we have several return warehouses, if we don't know your information, we cannot provide the correct information and the return form to you. Thank you for your time. Best regards, Floryday

Thank you for contacting. We sent your order status to your email, please check, as well as your spam box. Any question, please feel free to contact feedback@floryday.com