Floryday Questions & Answers

Question 1

Question:

Hello i just wanted to let you know there was a beauty dress i really wanted to purchase but the reviews aren't good at all. have you changed quality or manufacturer? i have purchased previously 2 dresses from another store with no resolution and now i don't think with all the bad reviews i will purchase from this store either. the clothes are lovely but you really should take in the reviews seriously and action it because people don't want to have to return dresses and pay extra. please change your quality because it would be a shame that your business stops operating because of poor quality. kind regards vanessa Hello i just wanted to let you know there was a beauty dress i really wanted to purchase but the reviews aren't good at all. have you changed quality or manufacturer? i have purchased previously 2 dresses from another store with no resolution and now i don't think with all the bad reviews i will purchase from this store either. the clothes are lovely but you really should take in the reviews seriously and action it because people don't want to have to return dresses and pay extra. please change your quality because it would be a shame that your business stops operating because of poor quality. kind regards vanessa

Answer · 2016-07-28T08:50Z

Hi Vanessa, Thank you for your question. We are glad to know that you like our dresses. We are also improving the product quality and our service as well. We are making the change. We do care about our customers shopping experience here. If you still have interest in the dress you like, you can place the order. As we have different suppliers, the size chart differs in dresses. Please refer to the size chart for each dress before ordering. If you have after sale issues, please contact our customer service at service@floryday.com in 14 days from the day you receive the order, and they'll do their best to help you solve the problem. Thank you for your time and understanding. Hope we can have the chance to serve you. Floryday

Question 2

Question:

Order 025947457645 i ordered and payed six dresses with standard delivery (within one week) the 9/7. the order has not been shipped according to information at your site. can you please give me information on expected delivery date? i need to cancel the order if i don't receive it within the coming week. best regards maria kölegård maria.kolegard@folkhalsomyndigheten.se Order 025947457645 i ordered and payed six dresses with standard delivery (within one week) the 9/7. the order has not been shipped according to information at your site. can you please give me information on expected delivery date? i need to cancel the order if i don't receive it within the coming week. best regards maria kölegård maria.kolegard@folkhalsomyndigheten.se

Answer · 2016-07-24T08:43Z

Hi Maria, Thank you for your inquiry. We checked it in our system and our service team have been contacted you regarding the order. Would you please check your@gmail.com email box and give us a reply? If you don't receive the email. Please check your spam box or junk folder. Thank you again for your order. Floryday

Question 3

Question:

I ordered a dress from you last week and need to know if i will receive it by the 19th i need it for a wedding,, my name is linda wahab wahab.linda@yahoo.com. please let me know as soon as possible I ordered a dress from you last week and need to know if i will receive it by the 19th i need it for a wedding,, my name is linda wahab wahab.linda@yahoo.com. please let me know as soon as possible

Answer · 2016-07-15T08:35Z

Dear Linda, Thank you for your inquiry. We've sent you the order status to your email. Please kindly have a check. If you don't receive it, please check your spam box or junk folder. Thank you for your time. Floryday

Question 4

Question:

I still haven't received an answer from the email below i sent on 28th june i would like to get it in the post before my 14 day return date is up so i need the return address thank you gaye hemsley ----- original message ----- from: gaye hemsley to: service@jjsave.com sent: tuesday, june 28,2016 4:55 pm subject: return of my order the dress i wish to return for a refund is 024739768761order no. i have already contacted you and received an email wanting a photo of any defects. there is nothing wrong with the dress just not the right shape for my body. i did study the measurement information before i ordered it. 1 it's too long 2 it's too tight where the zipp is 3 i found the shoulder straps awkward i read in your policy that you are happy to refund. what i require is a return address to post the dress to regards gaye hemsley I still haven't received an answer from the email below i sent on 28th june i would like to get it in the post before my 14 day return date is up so i need the return address thank you gaye hemsley ----- original message ----- from: gaye hemsley to: service@jjsave.com sent: tuesday, june 28,2016 4:55 pm subject: return of my order the dress i wish to return for a refund is 024739768761order no. i have already contacted you and received an email wanting a photo of any defects. there is nothing wrong with the dress just not the right shape for my body. i did study the measurement information before i ordered it. 1 it's too long 2 it's too tight where the zipp is 3 i found the shoulder straps awkward i read in your policy that you are happy to refund. what i require is a return address to post the dress to regards gaye hemsley

Answer · 2016-07-04T10:31Z

Hi Gaye, Thank you for your inquiry. We checked the email you mentioned, please note that you sent the email to wrong address. service@jjsave.com is not our service email. The correct one should be service@floryday.com. We've sent you an email with top solution regarding your order. Please have a check. Thank you for your understanding. Floryday

Question 5

Question:

Hi i placed an order this morning to the value of $157 nz dollars yet the bill on paypal came in at $457, can you tell me why please Hi i placed an order this morning to the value of $157 nz dollars yet the bill on paypal came in at $457, can you tell me why please

Answer · 2016-07-04T10:28Z

Hi Sue, Thank you for your message. Apologize for the inconvenience caused. We've already sent you an email regarding your order. Please kindly have a check. Floryday

Floryday Questions & Answers

Hi i placed an order this morning to the value of $157 nz dollars yet the bill on paypal came in at $457, can you tell me why please Hi i placed an order this morning to the value of $157 nz dollars yet the bill on paypal came in at $457, can you tell me why please

How do i make a return?

How do i make a reuktn

I want your address please to return an item

How can i return some dresses? i dont have an account

Can’t see your question? Ask to get answers from the Floryday staff and other customers.

Floryday Questions & Answers

Hi i placed an order this morning to the value of $157 nz dollars yet the bill on paypal came in at $457, can you tell me why please Hi i placed an order this morning to the value of $157 nz dollars yet the bill on paypal came in at $457, can you tell me why please

I would like to know the address where i can return the items that i had ordered did not fit too big and shoes too small. order # 028615181851.

How do i make a return?

How do i make a reuktn

I want your address please to return an item

How can i return some dresses? i dont have an account

Can’t see your question? Ask to get answers from the Floryday staff and other customers.