Floryday Questions & Answers

Thank you for visiting our website! Our office is located in UK and our warehouse is in China mainland where the products will be sent from. As one of the leading online suppliers of dresses and accessories, our products have enjoyed great popularity throughout the world. The order will be sent out within 7 days from the day you place the order. Shipping time depends on the shipping method you choose. We have expedited shipping for 3-6 business days and 15-20 business days for standard shipping to Canada. We strive to offer the best shopping experience, including fast and hassle-free returns. If for any reasons you are unhappy, please contact Floryday support at feedback@floryday.com. Products can be returned within 14 days of receiving your order (excluding shipping fees). Products with quality-related issues, such as damaged, defective, or mis-shipped items will receive a full refund including shipping fee. Any product that has been used does not qualify for a return. Returned items must be unused, with original tags and packaging. Once the returned merchandise is received your money will be refunded back to you. Floryday cannot refund, reimburse, cover, or otherwise be responsible for any fees not paid to Floryday.com. This includes any customs taxes or VAT as well as any return shipping costs you may incur in the refund process. Refunds are issued back to the original form of payment used to purchase the order. If you have any other questions, please contact us.