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Here’s what consumers have asked with answers from Gearbest staff and previous consumers.
Dear henry l. Thank you for contacting us. Unfortunately, we have no control over local regulations and potential import duties, and cannot predict how much they may be. To know more about tax, please review our terms and conditions in the link below: http://www.gearbest.com/about/terms-and-conditions.html Please also refer to our FAQ's about tax here: http://www.gearbest.com/about/faq.html You may also like to contact your local customs office for more detailed information. Please contact us at any time if you require further assistance. Best Regards, Gearbest.com
Dear henry l. Thank you for contacting us. Unfortunately, we have no control over local regulations and potential import duties, and cannot predict how much they may be. To know more about tax, please review our terms and conditions in the link below: http://www.gearbest.com/about/terms-and-conditions.html Please also refer to our FAQ's about tax here: http://www.gearbest.com/about/faq.html You may also like to contact your local customs office for more detailed information. Please contact us at any time if you require further assistance. Best Regards, Gearbest.com
Dear Ruel C, Thank for contacting Gearbest. Total Delivery Time = Processing Time + Packaging Time + Shipping Time We will need approximately 3-5 business days to arrange shipment of your order. For small quantity orders, the processing time is 1-3 business days while large quantity order may require a few days more. The exact shipping time depends on the shipping method you choose and the country you come from. 1)Unregistered Air Mail: 15 - 30 business days 2)Registered Air Mail: 7 - 30 business days 3)Priority Line: 7 - 15 business days 4)Expedited Shipping: 3-15 business days by DHL/EMS/IB. Please note that the above shipping times are for guidance only. The precise shipping time can also be affected by factors such as: Remote locations, peak shipping periods, Holidays and Festivals, inclement weather and operational issues impacting the shipping company. You can refer to this link http://www.gearbest.com/about/shipping-methods.html for details. Gearbest's FAQ: http://www.gearbest.com/about/faq.html For the size problem, you can refer to the size chart in the description page. Please let me know if you need further assistance. Thanks for your support. Best Regards, Gearbest.com
Dear Aneesh, Thank you for your inquiry. The exact shipping time depends on the shipping method you choose. You can refer to this link http://www.gearbest.com/about/shipping-methods.html for details. Gearbest's FAQ: http://www.gearbest.com/about/faq.html If there is any other issue or inquiry, please feel free to contact us here: http://www.gearbest.com/about/contact-us.html Thank you for your support. Gearbest.com
Dear Femi, We regret that the package is returned. Please review in detail our shipping and insurance policy in our terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html Could you please provide the order number for us? We also advise you to send a message with title"sitejabber complaint from Femi A.+order number " to support@gearbest.com. We will do our best to help you solve the issue to your satisfaction once there can be more details provided. We look forward to hearing from you soon. Gearbest.com
Dear Sampath, Thank you for your kind inquiry. Please note we offer unlocked phone for wordwise use. The exact shipping time depends on the shipping method you choose and the country you come from. You can refer to this link http://www.gearbest.com/about/shipping-methods.html for details. Here are some popular smart phones for your reference: http://www.gearbest.com/cell-phones-c_11293/ If there is any issue or inquiry, please contact us via this site: http://www.gearbest.com/about/contact-us.html Thank you for your kind support. Gearbest.com
Dear Div, Thank you for your inquiry here. Please note there will be updated information online once the order arrives at a majoy transfer station. Kindly note that the estimated shipping time is valid regardless of tracking information availability. Could you please provide your order number for us here? We will help you check it in details. Thank you. Gearbest.com
Dear Van, Thank you for your kind inquiry. Please note that we are a proper registered company that has been around since 2007. We Gearbest are certified "secured " by renowned E-commerce service providers such as Norton, Paypal Trustwave. You may check our certificates on the main page http://www.gearbest.com/ Please rest assured, we always do our best to help our customers and we work very hard to satisfy our customer. If there is any issue of your order, please feel free to contact us: http://www.gearbest.com/about/contact-us.html Thank you for your support. Gearbest.com
Dear Debbie, Thank you for your kind inquiry. We use internationally renowned logistics operators including DHL, EMS and post office. Please note customer can check all the available shipping methods of the item on the product page. For more information about shipping http://www.gearbest.com/about/shipping-methods.html We kindly advise you to contact us at this site: http://www.gearbest.com/about/contact-us.html if there is any issue. We will provide more details for you there. Thank you. Gearbest.com
Dear charles, Thank you for your comment. Gearbest items have varying processing times based on their warehouse location and stock availability. With some products, you may choose the warehouse option, and may be able to reduce the dispatch time. Please note that each item has its warehouse option and dispatch time displayed clearly on the web page. The total time it will take to receive your order will be the dispatch time plus the shipping time. We kindly ask that customers wait patiently for their orders. We have contacted you via our Support Center. Please reply to us there. Many thanks, Gearbest.com
