Gearbest Questions & Answers

Here’s what consumers have asked with answers from Gearbest staff and previous consumers.

316 questions answered

16% answered in 1 day

Question:

Do flat rate shipping have tracking? Do flat rate shipping have tracking?

Answer:

Dear Jesse, Order payments of at least $40.00 USD total value (excluding GB Points and coupons) enjoy a FREE Tracking Number. Please knidly refer to here: http://www.gearbest.com/about/shipping-methods.html. You can check it in the tips. Gearbest.com

By Lily L., over a year old

Question:

Hi i just need to know if u ship to lebanon and if yes when i receive my product Hi i just need to know if u ship to lebanon and if yes when i receive my product

Answer:

Dear anthony, We send packages to Lebanon, for the shipping time, please kindly refer here: http://www.gearbest.com/about/shipping-methods.html. It depends on the shipping method you chose. Gearbest.com

By Lily L., over a year old

Question:

So i just wanted to know how long will my items take to get to me if i ordered on the 4 of feb. and it's being sent to ohio usa So i just wanted to know how long will my items take to get to me if i ordered on the 4 of feb. and it's being sent to ohio usa

Answer:

Dear Arey, Different shiping methods have different shipping time. Please kindly check here: http://www.gearbest.com/about/shipping-methods.html. Gearbest.com

By Lily L., over a year old

Question:

I am concerned about the bad service reviews, can i pay cash on delivery I am concerned about the bad service reviews, can i pay cash on delivery

Answer:

Dear philip, Please rest assured we will send the package safely and effeciently. We are sorry that we do not accept cash on delivery. If you have further questions, please submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! Gearbest.com

By Lily L., over a year old

Question:

I have made a order and paid for it over 25 days ago and i have not received anything yet. the customer service reps or robots just keep telling me to wait. they wont refund my item or refund shipping and they wont give clear answers on what is going on. why is it taking so long why wont they refund? I have made a order and paid for it over 25 days ago and i have not received anything yet. the customer service reps or robots just keep telling me to wait. they wont refund my item or refund shipping and they wont give clear answers on what is going on. why is it taking so long why wont they refund?

Answer:

Dear Ram, we have answered your question in ticket AT16*****89. Could you please check and give us a confirmation back? Thank you! Gearbest.com

By Lily L., over a year old

Question:

Is this item in stock and ready for shipping. http://www.gearbest.com/tv-box-mini-pc/pp_232316.html Is this item in stock and ready for shipping. http://www.gearbest.com/tv-box-mini-pc/pp_232316.html

Answer:

Dear Jerry, Good day! It is unavailable right now. Thank you! Gearbest.com

By Lily L., over a year old

Question:

I can't get response on how to return. i have opened a ticket but no response to my question on how to return. I can't get response on how to return. i have opened a ticket but no response to my question on how to return.

Answer:

Dear Joan, Could you please tell us your order number? You could refer to link:: http://www.gearbest.com/about/warranty-and-return.html Gearbest.com

By Lily L., over a year old

Question:

My battery and charger not charging anymore? My battery and charger not charging anymore?

Answer:

Dear nick, could you please submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! Gearbest.com

By Lily L., over a year old

Question:

I would like to know where is my order already paid from the 29 dec 2015 (ww1512290000332975) because it's was supposed to be ship the 31 dec2015 and reshipped the 9 jan 2016 with dhl express and the tracking show the order still at singapor and nothing moved and i receive nothing at home and we are the 22 jan 2016 and normaly it take less than a week to receive something from china

Answer:

Dear Yves, Thank you! We have replied you in ticket T16010707388. Please reply in that ticket for more information. Gearbest.com

By Lily L., over a year old

Question:

I received order in uk date was december 24,2015, and i receive mail from dhl to pay custom taxes, and after this - to receive my goods - order w1512050300173355. i make payment - in january 4th 2016(was impossible to pay early, because of new year) and two days later dhl return phones back to singapore! when i asked them(dhl) why - they told me - sender(gearbest.com) request to return goods back to singapore! where are my money, where are my goods for 250$! I received order in uk date was december 24,2015, and i receive mail from dhl to pay custom taxes, and after this - to receive my goods - order w1512050300173355. i make payment - in january 4th 2016(was impossible to pay early, because of new year) and two days later dhl return phones back to singapore! when i asked them(dhl) why - they told me - sender(gearbest.com) request to return goods back to singapore! where are my money, where are my goods for 250$!

Answer:

Dear Lubo, We have answered your problem in ticket AT16****8. Could you please check and give a confirmation back? Thank you! Gearbest.com

By Lily L., over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

Gearbest Questions & Answers

Do flat rate shipping have tracking? Do flat rate shipping have tracking?

Hi i just need to know if u ship to lebanon and if yes when i receive my product Hi i just need to know if u ship to lebanon and if yes when i receive my product

So i just wanted to know how long will my items take to get to me if i ordered on the 4 of feb. and it's being sent to ohio usa So i just wanted to know how long will my items take to get to me if i ordered on the 4 of feb. and it's being sent to ohio usa

I am concerned about the bad service reviews, can i pay cash on delivery I am concerned about the bad service reviews, can i pay cash on delivery

Is this item in stock and ready for shipping. http://www.gearbest.com/tv-box-mini-pc/pp_232316.html Is this item in stock and ready for shipping. http://www.gearbest.com/tv-box-mini-pc/pp_232316.html

I can't get response on how to return. i have opened a ticket but no response to my question on how to return. I can't get response on how to return. i have opened a ticket but no response to my question on how to return.

My battery and charger not charging anymore? My battery and charger not charging anymore?

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