Gearbest FAQ | Sitejabber

Question:

Hello, i got some problems with the transporter they didn't delivery my package, a robot call me and ask 3 euros each call but no one never answer... need help! my order number is w1601060001570814 and i bought from uk warehouse thank you Hello, i got some problems with the transporter they didn't delivery my package, a robot call me and ask 3 euros each call but no one never answer... need help! my order number is w1601060001570814 and i bought from uk warehouse thank you

Answer:

Dear Gaggy, we have answered your question in ticket AT160***02. Could you please check and give us a confirmation back? Thank you! Gearbest.com

By Lily L., over a year old

Question:

We desperately need to find out why our new and wonderful dash cam is ringing 3 times and then shutting off. we reboot it in the car and then the lights are not flashing the way they are supposed to. can you please give me a number to call or an email to write about this please? i can't use the website cuz our problem is post sale... not pre-sale! please let us know asap as we need this dash cam to be dependable like it was 3 weeks ago! thanks and we hope to hear from you asap! linda in nc 12/19/16 We desperately need to find out why our new and wonderful dash cam is ringing 3 times and then shutting off. we reboot it in the car and then the lights are not flashing the way they are supposed to. can you please give me a number to call or an email to write about this please? i can't use the website cuz our problem is post sale... not pre-sale! please let us know asap as we need this dash cam to be dependable like it was 3 weeks ago! thanks and we hope to hear from you asap! linda in nc 12/19/16

Answer:

Dear Linda, could you please tell us your order number or you could refer to http://www.gearbest.com/about/contact-us.html to contact us. We will reply you in 24 hours. Thank you! Gearbest.com

By Lily L., over a year old

Question:

W1601140018432271 ststus W1601140018432271 ststus

Answer:

Dear Ram, we have answered your question in ticket AT1*****54. Could you please check and give us a confirmation back? Thank you! Gearbest.com

By Lily L., over a year old

Question:

I have made payment on 20th but so far i havent got my material? any one can help I have made payment on 20th but so far i havent got my material? any one can help

Answer:

Dear Shanta, could you please refer to link: http://www.gearbest.com/about/contact-us.html? You can submit a ticket via your email or you can star with a live chat there. We do lack of staff for the livechat. So we suggest you to submit a ticket. Thank you! Gearbest.com

By Lily L., over a year old

Question:

Hell o i am in nova scotia and placed an order on dec 4. when should i receive my parcel Hell o i am in nova scotia and placed an order on dec 4. when should i receive my parcel

Answer:

Dear Rick, could you please refer to link: http://www.gearbest.com/about/contact-us.html? You can submit a ticket via your email or you can star with a live chat there. We do lack of staff for the livechat. So we suggest you to submit a ticket. Our colleague will reply you in 24 hours. Thank you! Gearbest.com

By Lily L., over a year old

Question:

To go with my original question. my order number is ww1512251520497434 f a package was cleared in customs and is waiting to be picked up, what should i do? fedex keeps asking me for a airbill number. and i dont know what that is. what is a airbill number? my package has been just sitting in customs after bein cleared for 3 days. To go with my original question. my order number is ww1512251520497434 f a package was cleared in customs and is waiting to be picked up, what should i do? fedex keeps asking me for a airbill number. and i dont know what that is. what is a airbill number? my package has been just sitting in customs after bein cleared for 3 days.

Answer:

Dear Jared, have you received your parcel yet? We have seen it has delivered on 1/19. If you have any questions, you can submit a ticket here: http://support.gearbest.com/ Our colleaguewill reply you in 24 hours. Gearbest.com

By Lily L., over a year old

Question:

I bought a hover board as of january 8 i still haven't received it yet order number is wwp1512150350209409 I bought a hover board as of january 8 i still haven't received it yet order number is wwp1512150350209409

Answer:

Dear Antonio, we have answered your question in ticket AT1****428. If you have any other problems, you can feel free to contact us and open a new ticket. Thank you! Gearbest.com

By Lily L., over a year old

Question:

My husband ordered something and he just checked and it says it was delivered but never received the items. we would like to know what happened to his order. My husband ordered something and he just checked and it says it was delivered but never received the items. we would like to know what happened to his order.

Answer:

Dear Cindy, could you please refer to link: http://www.gearbest.com/about/contact-us.html? You can submit a ticket via your email or you can star with a live chat there. We do lack of staff for the livechat. So we suggest you to submit a ticket. Our colleague will reply you in 24 hours. Thank you! Gearbest.com

By Lily L., over a year old

Question:

What does 130 mean on the gearbest kids clothing? there is also a 140 next to it. sizes? if so, what are the american translation of these sizes for kids?

Answer:

Dear Angela, Good day! Please note that there is a size chart and conversion chart on each product. If you have any questions, you can submit a ticket here: http://support.gearbest.com/ Our colleaguewill reply you in 24 hours. Gearbest.com

By Lily L., over a year old

Question:

My orders no wwp1512280912352969 date 28 december 2015 but item not received. can i do. courier. q3471128111xx. my mobile no 07210665448 My orders no wwp1512280912352969 date 28 december 2015 but item not received. can i do. courier. q3471128111xx. my mobile no 07210665448

Answer:

Dear Sunil, we have answered your question in ticket AT16*****03. Could you please check and give us a confirmation back? Thank you! Gearbest.com

By Lily L., over a year old

Gearbest Questions & Answers

W1601140018432271 ststus W1601140018432271 ststus

I have made payment on 20th but so far i havent got my material? any one can help I have made payment on 20th but so far i havent got my material? any one can help

Hell o i am in nova scotia and placed an order on dec 4. when should i receive my parcel Hell o i am in nova scotia and placed an order on dec 4. when should i receive my parcel

I bought a hover board as of january 8 i still haven't received it yet order number is wwp1512150350209409 I bought a hover board as of january 8 i still haven't received it yet order number is wwp1512150350209409

What does 130 mean on the gearbest kids clothing? there is also a 140 next to it. sizes? if so, what are the american translation of these sizes for kids?

My orders no wwp1512280912352969 date 28 december 2015 but item not received. can i do. courier. q3471128111xx. my mobile no 07210665448 My orders no wwp1512280912352969 date 28 december 2015 but item not received. can i do. courier. q3471128111xx. my mobile no 07210665448

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