Geni Questions & Answers

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Here’s what consumers have asked with answers from Geni staff and previous consumers.

11 questions answered
18% answered in 1 day
Question:

Answer:

Geni doesn't accept any critical comment about the site, the customerservice or the management. Geni has regarding that the mentality of North Korea! Every free user, paying user and even every curator who publish negative comment will be suspended and indefinitely blocked to work on Geni!

By Theo R.
Question:

Hello - what do i do if a wacky in-law starts putting in her cats name/birthdates in my family tree? can i delete these somehow? thanks...

Answer:

You can't work with curators... One of them plagiarized my entire tree into the "World Family Tree" and is now telling me that it cannot be "undone"... And that I should just "deal with it"...

By David R.
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Question:

Answer:

Hi Marge, there are dozens of "review" sites on the Internet and we've only just recently starting replying here. Anyone needing help from Geni should start at https://help.geni.com

By Michael S.,
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Question:

How can i subscribe (paid) geni for my community website?

Answer:

Bubba - you sound like a paid employee of GENi. I have been doing research for years. I DO NOT include information that cannot be verified. Yes - Ancestry is barely better than this one, but at least the have a minimal type of security. They also sold Family Tree Maker to a company out of India. If you had some type of credit with FTM such as another download or transfer - its gone, the new owners will not acknowledge it. GENi is probably the biggest scam I have noticed since Billy Graham.

By Dennis M.
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Question:

Answer:

Hi, we see the Ubaldo surname most frequently in the Philippines. You may be able to get more information from the surnames page at https://www.geni.com/surnames/ubaldo (note that with a free account you can contact our other members at no charge, so you can get in touch with the collaborators on that page, and the managers of the profiles tagged to the page)

By Michael S.,
Question:

I just started today and clicked wrongly on 'gedcom file'. how do i delete it?

Answer:

Hi Eugene, you can delete it from the GEDCOM dashboard page. See instructions at https://help.geni.com/hc/en-us/articles/360018818893-How-do-I-delete-my-GEDCOM-file-from-Geni-

By Michael S.,
Question:

Does geni sell private information to other companies?

Answer:

Hi Donna, No - absolutely not. Geni is owned by MyHeritage so our data is shared internally within the company, but private information is kept private through MyHeritage as well, and not sold or given to any other organizations. The only exception to this would be cases where you authorize an external application, such as a tree charting companion, to view your private tree. This would be a specific consent form that you would have to authorize.

By Michael S.,
Question:

Answer:

Hi Linda, the information on Geni is supplied by our members. Geni stitches together our members' family trees to create a single family tree of the world. The Revision tab on the profile (viewable only once you've logged in) will show you who made what changes.

By Michael S.,
Question:

What are the fees that i should expect to join and then remain a member?

Answer:

You can join Geni for free, build your family tree as large as you want for free, contact other members and participate in discussions and projects for free. Geni does have a few premium features (most notably our advanced search engine and our automated tree matches) that you may run into, but you are under no obligation to pay for Geni Pro.

By Michael S.,
Question:

Does geni.com have lithuanian documents and family trees?

Answer:

Geni does not have documents of our own, though we do match the profiles in your tree against the MyHeritage records collection (Geni is owned by MyHeritage). As of the time of this writing, we have approximately 83,000 users in Lithuania who have added a total of 1.7 million profiles.

By Michael S.,

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