I have ordered a set of custom fit razr x irons from callaway. I had chosen a delivery addreess different from the billing address. First I got an email where they said: "We have placed a restriction on your order, and can only deliver the clubs to the billing address". So I changed the billing address so that it matched the delivery address. "Now I have gotten a second mail that says: "Our account team have advised, As this is your first order, we can only proceed if you can supply the AUTH code for the transaction.The AUTH code is available from your card issuer." So I get on the phone to my bank and they are totally blank. They have never even heard of an AUTH code. At this point I'm getting suspicious: What do they need this number for? They have already withdrawn the money from my account, so what seems to be the problem? Do they wanna sell those clubs or not? Am I being the victim of some kind of scam? If you have experienced anything like this, I would very much appreciate to hear from you. Thanks in advance

asked by Tommy H. on 11/6/12

4 Answers
Thumbnail of user davidg133

I have an authorisation code that I am often asked for when paying by credit card. This is effectively another password for added security. If no money has been changed hands walk away and count your blessings. If money has been paid by you, they don't need any code as they already have your money. You could seek to recover the money via your credit card company as you clearly have a frustrated contractual situation. It is perfectly legitimate for you to have a different billing address and delivery address as it might have been a gift as this is often the case. No other company has ever given me problems here.

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Thumbnail of user toddl

Tough one, they do provide a phone number
http://www.golfstoreeurope.com/Information.aspx?TranslationLargeID=3

If you do go with them, make sure you only use a major credit card with fraud protection. They have tons of links at the bottom... link farming to the extreme

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Thumbnail of user hanskem

I can use an credit card, no problem the only wurry i have are the products original or counterfeited!

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Thumbnail of user garethk2

I have bought loads of golf equipment from golfstoreeurope they are very reliable, and excellent service. They have numerous golf outlets in Ireland. NOT counterfeited goods. They are 100% and have recently won a MIZUNO regional fitting award

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