GolfStoreEurope Questions & Answers

Question 1

Question:

How do i get my money backfor goods not received? How do i get my money backfor goods not received?

Answer · 2015-04-14T02:23Z

Answer:

I reported golfstoreeurope to my card issuer and after one mounth i got a check posted to me. (It was 600 Pound shopped with a mastercard.) Regards Jonas

By Jonas H. over a year old

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Question 2

Question:

I have ordered a set of custom fit razr x irons from callaway. i had chosen a delivery addreess different from the billing address. first i got an email where they said: "we have placed a restriction on your order, and can only deliver the clubs to the billing address". so i changed the billing address so that it matched the delivery address. "now i have gotten a second mail that says: "our account team have advised, as this is your first order, we can only proceed if you can supply the auth code for the transaction.the auth code is available from your card issuer." so i get on the phone to my bank and they are totally blank. they have never even heard of an auth code. at this point i'm getting suspicious: what do they need this number for? they have already withdrawn the money from my account, so what seems to be the problem? do they wanna sell those clubs or not? am i being the victim of some kind of scam? if you have experienced anything like this, i would very much appreciate to hear from you. thanks in advance I have ordered a set of custom fit razr x irons from callaway. i had chosen a delivery addreess different from the billing address. first i got an email where they said: "we have placed a restriction on your order, and can only deliver the clubs to the billing address". so i changed the billing address so that it matched the delivery address. "now i have gotten a second mail that says: "our account team have advised, as this is your first order, we can only proceed if you can supply the auth code for the transaction.the auth code is available from your card issuer." so i get on the phone to my bank and they are totally blank. they have never even heard of an auth code. at this point i'm getting suspicious: what do they need this number for? they have already withdrawn the money from my account, so what seems to be the problem? do they wanna sell those clubs or not? am i being the victim of some kind of scam? if you have experienced anything like this, i would very much appreciate to hear from you. thanks in advance

Answer · 2015-04-04T10:00Z

I have an authorisation code that I am often asked for when paying by credit card. This is effectively another password for added security. If no money has been changed hands walk away and count your blessings. If money has been paid by you, they don't need any code as they already have your money. You could seek to recover the money via your credit card company as you clearly have a frustrated contractual situation. It is perfectly legitimate for you to have a different billing address and delivery address as it might have been a gift as this is often the case. No other company has ever given me problems here.

Question 3

Question:

Cant reach them online orders don't work are they closed? Cant reach them online orders don't work are they closed?

Answer · 2015-04-13T09:46Z

This is the mail I received from customer Service GolfStoreEurope on march the 7 ( autoreply) DEAR SIRS UNFORTUNATELY GOLFSTOREEUROPE LTD WAS PLACED INITO LIQUIDATION ON 27 FEBRUARY 2015, AND WILL BE UNABLE TO PROCESS ANY FURTHER ORDERS / REFUNDS OR RETURNS. STEPHEN POWELL AND GORDON JOHNSTON OF HJS RECOVERY HAVE BEEN APPOINTED JOINT LIQUIDATORS AND WILL BE WRITING TO CREDITORS SHORTLY. IN THE INTERIM YOU SHOULD CONTACT YOUR CREDIT CARD PROVIDER OR BANK WHO MAY BE ABLE TO ADVISE YOU REGARDING REFUNDS. ANY FURTHER ENQUIRIES PLEASE DIRECT THEM TO THE LIQUIDATORS AT:- golfstoreeurope@hjsrecovery.co.uk YOURS FAITHFULLY MICHAEL HALL FOR AND ON BEHALF OF THE JOINT LIQUIDATORS Michael Hall Insolvency Supervisor

GolfStoreEurope Questions & Answers

How do i get my money backfor goods not received? How do i get my money backfor goods not received?

Cant reach them online orders don't work are they closed? Cant reach them online orders don't work are they closed?

The last experience i had was telling me you had liquidated, i had to fight for the money back for the order i had with you. why should i now trust this name?

Have they gone bust

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