GoodRx Questions & Answers

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Here’s what consumers have asked with answers from GoodRx staff and previous consumers.

304 questions answered
29% answered in 1 day
Question:

Does costco accept goodrx?

Answer:

Yes we do. Just present coupon to save. Have a nice day

By GoodRx R.,
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Question:

Answer:

If you have any questions, we're here to help - please email help@goodrx.com and we'll get back quickly. Pharmacists have the discretion to honor or refuse controlled substance coupons, but most of them (like 99%) will take them, which is why we list them (and indicate that they may not be accepted). Hope that helps.

By GoodRx R.,
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Question:

Why would goodrx give this free? what is in it for them?

Answer:

Hi there - can we help you? Head to our help section for information on how we do business.

By GoodRx R.,
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Question:

Can i use my goodrx discount card n coupons to and thru my local dr if he send the a prescrtpion in to walmart?

Answer:

Hi Terry! You will need to present the coupon to the pharmacist, usually before, they fill a prescription. If you doctor's office is willing to do so for you then it may be okay, but we would suggest you present a new coupon each time you fill or refill. Sometimes our prices fluctuate and checking the coupons may get you a deeper discount. If you, or your doctor, presented a coupon and the pharmacist, for whatever reason, says the coupon cannot be used please give us a call at 1-888-799-2553, our Advocacy Team would love to assist you! Our hours are Monday-Sunday, between the hours of 8AM and 7PM CT.

By GoodRx R.,
Question:

I would like to start goodrx gold program however my prescriptions need to be refilled soon. how long will the switch to that program take?

Answer:

It takes very little time. Immediately after sign up you'll receive the information you need to purchase at our discounted rates.

By GoodRx R.,
Question:

Did walmart stop taking good rx cards if so what are some pharmacys that do?

Answer:

Every pharmacy we list accepts our prescriptions. If you're having issues, please email us at info@goodrx.com so we can help.

By GoodRx R.,
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Question:

My local walmart has said that they no longer accept goodrx coupons. is this true? i have tried several times to get an answer to this but keep getting the run around. so whats the answer?

Answer:

Walmart is contractually obligated to accept GoodRx coupons. Please email us at info@goodrx.com if you are having issues. Apologies.

By GoodRx R.,
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Question:

Why does the goodrx site list pharmacies that don't accept their coupons? publlix and cvs have told me they no longer take them.

Answer:

Hi guys - both answers above are incorrect. GoodRx does not pay pharmacies; pharmacies simply agree to accept a negotiated discount. Publix DOES that GoodRx coupons; some pharmacists are simply mis-informed and we've spoken to Publix management to resolve.

By GoodRx R.,
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Question:

Do you have discounts for tri-luma?

Answer:

https://www.goodrx.com/tri-luma

By GoodRx R.,
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Question:

Goodrx seems to be great some months and not so other months - why?

Answer:

It always makes us cry just a little bit when people don't go to https://support.goodrx.com/hc/en-us - where we offer world-class awesome support. We can answer this question over there...

By GoodRx R.,
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