Here’s what consumers have asked with answers from GoodRx staff and previous consumers.
If you have any questions, we're here to help - please email help@goodrx.com and we'll get back quickly. Pharmacists have the discretion to honor or refuse controlled substance coupons, but most of them (like 99%) will take them, which is why we list them (and indicate that they may not be accepted). Hope that helps.
Hi there - can we help you? Head to our help section for information on how we do business.
Hi Terry! You will need to present the coupon to the pharmacist, usually before, they fill a prescription. If you doctor's office is willing to do so for you then it may be okay, but we would suggest you present a new coupon each time you fill or refill. Sometimes our prices fluctuate and checking the coupons may get you a deeper discount. If you, or your doctor, presented a coupon and the pharmacist, for whatever reason, says the coupon cannot be used please give us a call at 1-888-799-2553, our Advocacy Team would love to assist you! Our hours are Monday-Sunday, between the hours of 8AM and 7PM CT.
Every pharmacy we list accepts our prescriptions. If you're having issues, please email us at info@goodrx.com so we can help.
Walmart is contractually obligated to accept GoodRx coupons. Please email us at info@goodrx.com if you are having issues. Apologies.
Hi guys - both answers above are incorrect. GoodRx does not pay pharmacies; pharmacies simply agree to accept a negotiated discount. Publix DOES that GoodRx coupons; some pharmacists are simply mis-informed and we've spoken to Publix management to resolve.
It always makes us cry just a little bit when people don't go to https://support.goodrx.com/hc/en-us - where we offer world-class awesome support. We can answer this question over there...