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Grammarly

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Trustpilot
4.4 / 5
Corporate Values

Overview

Grammarly has a rating of 4.4 stars from 3,488 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Grammarly most frequently mention free version, great tool, and sentence structure. Grammarly ranks 4th among Tutor sites.

  • Service
    194
  • Value
    128
  • Quality
    192

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 91.7%
Positive
463
Neutral
16
Negative
26
View ratings trends
68
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How would you rate Grammarly?
Business's Favorite Review

“Smart!”

David M.
4/29/22

It helped me tremendously write work emails, business reports, and even text messages. I have more confidence in all my writings, and Grammarly is one productive tool I cannot live without each day. I subscribed to the Premium membership, which is well worth the investment. Keep up all your great work.

Date of experience: 4/29/22
See full review
Top Positive Review

“An invaluable tool”

Deb H.
9/10/24

Remember this text: Grammarly is indispensable, especially when writing concisely with your audience in mind. In addition, it provides tailored suggestions, whether for an informal or business audience and addresses punctuation and content nuances.

Date of experience: 8/31/24
See positive reviews

Reviews (3,488)

Rating

Timeframe

Other

Reviews that mention popular keywords

school work (33) customer service (64) grammar mistakes (40) credit card (34) spelling errors (34) premium version (40) phone number (14)
Thumbnail of user debh427
North Carolina
1 review
0 helpful votes
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September 10th, 2024
Verified purchase

Remember this text: Grammarly is indispensable, especially when writing concisely with your audience in mind. In addition, it provides tailored suggestions, whether for an informal or business audience and addresses punctuation and content nuances.

Date of experience: August 31, 2024

Thumbnail of user leoa251
Spain
1 review
0 helpful votes
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November 14th, 2024
Verified purchase

It's good, but it's sometimes annoying. When I try to write stuttering characters or redundant sentences (ex. "She's clearly nervous") it always removes the "clearly", but in general it's really useful.

Date of experience: November 4, 2024

Thumbnail of user kristinam192
Kristina M. – Grammarly Rep

Hi Leo,

Thanks for sharing your feedback with us! We strive to give our users a great experience, and it's our users' feedback that allows us to continuously evolve.

Please know we've forwarded your request to our product team so that they can take it into account when making future development plans. In the meantime, you can dismiss any suggestion by clicking the trash can on the suggestion card.

Thanks again,
Grammarly Support team

Thumbnail of user dariap40
Texas
1 review
0 helpful votes
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November 18th, 2024
Verified purchase

At first, Grammarly was an amazing tool. I regularly used the Generative AI feature and at one point, I even wanted to get Premium(Now Premium is called Pro). But then the dangers of (1: my precious data being stolen and kept in Grammarly's database and Cloud, (2: Grammarly's AI using MY precious writing and stories to train their models. They even have a feature to turn it off, but how do I know that will really work? They say an extensive monologue to "trust them" and "we won't sell your data, ever", but how does the user know if this is correct? The more they put of this "trust us" stuff on their website, the more fishy it looks. Call me crazy, but that's just my opinion.

Date of experience: November 8, 2024

Thumbnail of user aspend20
Canada
1 review
0 helpful votes
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November 4th, 2024
Verified purchase

Grammarly has made my grammar and spelling mistakes more visible for me and has helped me with so many questions like "What is POV?" or "How to get rid of writer's block". The only thing I would recommend is having a widespread search bar on the Grammarly blog page so I can find information faster and more efficiently. Sincerely, Thank you!

Date of experience: October 25, 2024

Thumbnail of user kristinam192
Kristina M. – Grammarly Rep

Hi,

We appreciate you taking the time to share your experience with us. We strive to provide an excellent experience for all users, and comments like this mean a lot to us!

We will be sure to share your feedback with our team.

Thanks again,
Grammarly Support team

Thumbnail of user analeighh1
Michigan
1 review
0 helpful votes
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November 11th, 2024
Verified purchase

As an 8th grader, I find this app incredibly helpful. It provides clear insights into areas where I need improvement, guiding me on what I should focus on and what I'm doing well. It's become one of my favorite tools, and I truly believe it has the potential to impact my future positively. This app will stay with me as I continue my learning journey!

Date of experience: November 1, 2024

Thumbnail of user lucye126
Nigeria
1 review
0 helpful votes
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October 9th, 2024
Verified purchase

Thanks to Grammarly, my writing has improved a lot. As an enthusiastic reader, I used to struggle with expressing my thoughts clearly in writing, especially when I wanted to share ideas from a book. Now, I find it much easier to paraphrase and rephrase thanks to the help of Grammarly.

Date of experience: September 29, 2024

Thumbnail of user kristinam192
Kristina M. – Grammarly Rep

Hi Lucy,

Thank you for taking the time to leave us a review! We're so glad Grammarly has made it easier for you to express your thoughts and has been helpful in your writing.

Since you gave three stars to Grammarly, we'd love to clarify what we can do to improve. We want to eliminate any issues you face while using our product to make your user experience smooth and seamless. Please feel free to submit a ticket to the Grammarly Support team at http://gram.ly/3zJAHbw.

In case you gave us the rating accidentally, we'd appreciate it if you could update your review and change the rating.

Thanks again,
Grammarly Support team

Thumbnail of user meganc995
California
1 review
2 helpful votes
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September 24th, 2024
Verified purchase

Grammarly underlined every sentence I wrote, offering so many unhelpful suggestions that I had to turn it off. My job requires me to proofread, and I had hoped that Grammarly might speed up that process, but it actually hindered it. Would not recommend.

Date of experience: September 14, 2024

Thumbnail of user kristinam192
Kristina M. – Grammarly Rep

Hi Megan,

Thank you for bringing this issue to our attention. We'd be happy to look into this.

If you decide to give us another chance to improve your experience, please create a support ticket at http://gram.ly/3zJAHbw and provide the original sentences or paragraphs where the problems occurred.

Our team will need specific examples in order to investigate the issue and implement a fix. We look forward to hearing from you and putting things right.

Thanks again,
Grammarly Support team

Thumbnail of user lilyk148
Florida
1 review
0 helpful votes
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December 19th, 2024
Verified purchase

Grammarly is very useful for school projects- like essays! But overall I'm getting Grammarly recommendations for emails and general stuff when I don't need it. But overall it's very good and recommend 3/5!

Date of experience: December 9, 2024

Thumbnail of user andrean630
California
1 review
0 helpful votes
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September 25th, 2024
Verified purchase

I like the way Grammerly corrects my spelling or suggests better sentences. Sometimes, however, I wish it would remember how I write and stop correcting me. I have to write a certain way for my field. I enjoy that it tells me when I write plainly (T-shirt) or formally (Blouse with necklace.).

Date of experience: September 15, 2024

Thumbnail of user kristinam192
Kristina M. – Grammarly Rep

Hello Andrea,

We appreciate you taking the time to share your feedback with us.

Did you know our Grammarly Pro plan offers a company style guide feature that might be just the solution you're looking for? We introduced new style rules features to help you create the most precise and relevant style guide suggestions for you or your team:

Use the asterisk symbol (*) as a placeholder in the text

Case-sensitive original text

Lowercase replacement text at the start of a sentence

Context awareness

Related materials

To learn more about these features, check out this article: https://support.grammarly.com/hc/en-us/articles/27195639866509

You can find out more about Grammarly Pro here: http://grammarly.com/pro

Feel free to contact us at http://gram.ly/3zJAHbw with any further questions or concerns you might have. We are committed to making your experience with Grammarly pleasant and rewarding.

Thanks again,
Grammarly Support team

Thumbnail of user destinyd86
Pennsylvania
1 review
0 helpful votes
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August 15th, 2024
Verified purchase

Grammarly is the best thing ever. I am writing a book, and it has helped with so much punctuation. I receive new tones every week. It makes my work very good and special. I would recommend this to anyone. Thank you, Grammarly.

Service
Value
Shipping
Returns
Quality

Date of experience: August 5, 2024

Thumbnail of user galinal20
Peru
1 review
0 helpful votes
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August 21st, 2024
Verified purchase

Hi, Grammarly: I quite liked your work. I have already decided to sign up and even tried to sign up for a plan, but when I filled out the form, I realized it was only for companies. And I am a natural person and not a legal entity. I don't know if a natural person can get a Grammarly plan. And if it is possible, then, what are the requirements for this? Thank you.

Date of experience: August 11, 2024

Thumbnail of user chelseah317
Florida
1 review
0 helpful votes
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August 20th, 2024
Verified purchase

I struggle with punctuation sometimes, and for my job, I do a lot of historical research, so in a professional setting, it's crucial that my papers are grammatically correct. Grammarly helps me understand where I struggle so I can correct my mistakes.

Date of experience: August 10, 2024

Thumbnail of user lakshmikantp1
India
1 review
0 helpful votes
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October 1st, 2024
Verified purchase

I am enjoying writing with the support of Grammarly. My poor vocabulary is no more a handicap. I never thought that writing long drafts can be so much exciting and flawless.

Date of experience: September 21, 2024

Thumbnail of user jaxsont2
Wisconsin
1 review
0 helpful votes
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September 13th, 2024
Verified purchase

Every time I script on Roblox, Grammarly flags a bunch of spelling errors, but it's just the script language. Everything else is perfect, though! Keep it up, Grammarly!

Date of experience: September 3, 2024

Thumbnail of user kristinam192
Kristina M. – Grammarly Rep

Hi,

Thanks for taking the time to share your feedback with us!

We strive to give all of our customers a great experience, and we want to keep improving. We've forwarded your comments to our product team so that they can take them into account when making future development plans.

Thanks again,
Grammarly Support team

Thumbnail of user kathryna1127
Florida
1 review
0 helpful votes
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December 16th, 2024
Verified purchase

Two thirds of the way through my 300+ Storyworth draft, I was becoming overwhelmed by grammar and punctuation issues. I am so very grateful to have found your program. Thank you.

Date of experience: December 6, 2024

Thumbnail of user jennifern2765
Massachusetts
1 review
0 helpful votes
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November 3rd, 2024
Verified purchase

I have been in school again, after years, since last year. Going back to school had been a true ete opener. Grammarly has truly helped teach this old dog new tricks!

Date of experience: October 24, 2024

Thumbnail of user richardw4287
GB
2 reviews
0 helpful votes
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September 30th, 2024

Very difficult company to communicate with they seem to ignore most attempts to communicate. I ahve had an acknowledgment of my complaint but as yet no resolution since August!

Tip for consumers:
Careful if you sign up for pro they take the money but do not provide the service yet.

Products used:
Tring to use Grammarly pro

Service
Shipping
Returns

Date of experience: September 20, 2024

Thumbnail of user kristinam192
Kristina M. – Grammarly Rep

Hi Richard,

Thank you for taking the time to leave us a review, and we're sorry to hear about your experience.

Our support team has located your support request and replied with more details to assist you further.

If you consider the matter resolved and feel that the current review is not an accurate reflection of your service experience, we'd appreciate it if you could update your review and change the rating.

Please feel free to contact us at http://gram.ly/3zJAHbw with any additional questions.

Sincerely,
Grammarly Support team

Thumbnail of user sumeraa3
India
1 review
0 helpful votes
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October 9th, 2024
Verified purchase

I had a pleasant experience while using grammarly, frankly at times I got a little too much of assistance and prompts which I didnt expect. Overall it was quite productive to use the software.

Date of experience: September 29, 2024

Thumbnail of user dugaldg
Australia
1 review
0 helpful votes
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August 28th, 2024
Verified purchase

Grammarly comes up and obscures text and is difficult to switch off. I don't like your American English I like UK English without all your "z s", and I want to be able to add words to my dictionary that you don't "recognise" such as that last word!

Date of experience: August 18, 2024

Thumbnail of user kristinam192
Kristina M. – Grammarly Rep

Hi Dugald,

We appreciate you taking the time to leave a review and are sorry to hear about your experience. We are committed to providing satisfaction to our users and would like to address any issues that you may have faced.

Could you please contact our support team at http://gram.ly/3zJAHbw with a full-screen video showing the issue? Here are some instructions on recording a video: https://gram.ly/3IeuXMw. Even a smartphone video will work!

We look forward to hearing from you.

Thanks again,
Grammarly Support team

Thumbnail of user whalesm1
Viet Nam
1 review
0 helpful votes
  • Send Message
October 11th, 2024
Verified purchase

Grammarly helps me to improve my writing skills a lot. Now, I feel very confident when writing anything in English. Thanks, Grammarly and the person who created Grammarly!

Date of experience: October 1, 2024

Thumbnail of user rolandor113
Florida
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

Grammarly is a great tool, but it needs some improvements. One of the things that bothers me is that sometimes I'm typing along and Grammarly is not working. I have to go back to the start menu and activate it. Furthermore, sometimes I might misspell something, and Grammarly has no idea what I'm trying to spell. It would be helpful if it could provide suggestions for words that I might be trying to spell.

Date of experience: August 1, 2024

Thumbnail of user kristinam192
Kristina M. – Grammarly Rep

Hi Rolando,

Thank you for taking the time to leave us a review, and we're sorry to hear about your experience.

Please know that you're always welcome to contact us directly at http://gram.ly/3zJAHbw so that our support team can investigate any issue you've experienced. We'd appreciate it if you could provide as many details as possible, as this will enable us to investigate the issue better.

We are committed to making your experience with Grammarly pleasant and rewarding.

Thanks again,
Grammarly Support team

Thumbnail of user hemshailabhs
India
1 review
0 helpful votes
  • Send Message
July 28th, 2024
Verified purchase

Grammarly has been a great aid for creating accurate, innovative and tone appropriate text from emails to whatsapp chats. Never imagined that a conputer tool could analyze sentences and suggest suitable changes. Wishing Team Grammarly a remarkable journey ahead!

Date of experience: July 18, 2024

Thumbnail of user gracem999
South Africa
1 review
0 helpful votes
  • Send Message
October 5th, 2024
Verified purchase

Alignment of the sentences and rectify spelling. Give suggestions to the sentences. Like for editing research and assignments. Thank you and it is highly recommended👌🏽

Date of experience: September 25, 2024

Thumbnail of user evanh485
GB
1 review
0 helpful votes
  • Send Message
November 11th, 2024
Verified purchase

I was always a poor speller, but now I can write confidently because I always have my friend Grammarly with me. Now I am the best speller online.
Thank You, Grammarly

Date of experience: November 1, 2024

Thumbnail of user jayv1081
California
1 review
0 helpful votes
  • Send Message
December 15th, 2024
Verified purchase

Helped me through a lot helped me through a lot helped me through a lot helped me through a lot helped me through a lot helped me through a lot helped me through a lot helped me through a lot helped me through a lot helped me through a lot helped me through a lot helped me through a lot helped me through a lot helped me through a lot helped me through a lot helped me through a lot helped me through a lot helped me through a lot helped me through a lot helped me through a lot helped me through a lot helped me through a lot helped me through a lot helped me through a lot helped me through a lot helped me through a lot helped me through a lot helped me through a lot helped me through a lot helped me through a lot helped me through a lot helped me through a lot helped me through a lot helped me through a lot helped me through a lot helped me through a lot helped me through a lot helped me through a lot helped me through a lot helped me through a lot helped me through a lot helped me through a lot helped me through a lot helped me through a lot helped me through a lot helped me through a lot helped me through a lot helped me through a lot helped me through a lot helped me through a lot helped me through a lot helped me through a lot helped me through a lot helped me through a lot helped me through a lot helped me through a lot helped me through a lot

Date of experience: December 5, 2024

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Thumbnail of user kristinam192
Kristina M.
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