We're sorry to hear about your experience, Cindy! You can send us an email to support@hollar.com or direct message us on Facebook: www.facebook.com/shophollar. If this doesn't work, please give us a call at 888-682-5119 Monday through Friday, 7am-4pm PST and we'll be happy to help!

This happened to me too! They are telling us that we signed up for a monthly shipping fee. We didnt. Im guessing they are in hot water financially looking at these reviews and need to pull from any resources available. I will be calling the BBB and I suggest that EVERY here expieriencing this problem does the same.