Hubzu Questions & Answers

Hi, Please contact our customer care team at 855-882-1314 so that they will be able to assist you better. Thanks

Hi, A reserve is the price set by the seller indicating the lowest price the seller might accept for a property. The Seller's reserve is not disclosed during the auction and once reserve is met, bidding continues through the end on the bidding period. At the end of the auction, all bids and bid components such as financing type and requested closing date are subject for the seller's approval. The seller is not obligated to accept a bid and reserves the right to refuse a bid even if the reserve price is met. To learn more about the reserve and bidding process, you may visit our FAQs at https://www.hubzu.com/portal/support. Thanks Altisource Customer Advocacy Team

Hi Morris, We apologize for the late response and it is our pleasure to assist you. The review process may take longer for properties that are under special servicing conditions. For special servicing conditions, the seller will wait for the investor's approval before any decision is made. Properties that are subject to special sale requirements or conditions include a notation on the property details page that "Special Servicing Conditions Apply". May we please have the complete address of the property as well as your callback information? You can forward the details to customeradvocacyteam@altisource.com or you may also call us at 1(855) 882-1314 for immediate assistance. Thanks, Altisource Customer Advocacy Team

Hi Sharon, Thank you for your interest in one of our properties. We would be more than happy to assist you. You may call us anytime at 855 882 - 1314. We are open 24 hours, 7 days a week. Thanks, Altisource Customer Advocacy Team

Hello Jalkeetna, If you have been pre-approved for a loan, and financing is acceptable, simply submit the loan pre-approval details upon bidding. This will then be reviewed accordingly by the seller, and expect to be notified of your bid/ offer status through the Hubzu messages. Q: Is there anything else I should do before I make an offer or bid on the property? A: If you're financing your purchase, get pre-approved (not just pre-qualified) for a loan. Pre-approval will help you know how much you can afford and possibly speed up offer acceptance in a booming market. Also, have money set aside in advance for the earnest money deposit. And don't forget to factor possible home repairs into your budget. Set a budget for how much you're willing to spend on home repairs so you'll know what's feasible when looking at homes. Q: Can I finance the purchase of the property on the site? A: In most cases, yes; however, the seller chooses whether or not to accept financing. If financing is not accepted, the buyer must pay cash for the property. Look for Financing Considered or Cash Only under the Place Bid or Make Offer button on each property details page. Place your cursor on Financing Considered to see which types of financing the seller will consider. Note: Not all properties will qualify for loans; check with your lender to be sure. For more info, please visit our Hubzu FAQ's section: https://www.hubzu.com/about/faq Thanks, Altisource Customer Advocacy Team

Hi Robert, We apologize for the late response and thank you for your interest in one of our properties. We are also sorry to hear that you did not get a call back from the listing agent. We would be happy to assist you by having the listing agent call you back. May we please have the complete address of the property as well as your callback information? You can forward the details to customeradvocacyteam@altisource.com or you may also call us at 1(855) 882-1314 for immediate assistance. Thanks, Altisource Customer Advocacy Team

Hi Neil, We appreciate your interest in one of our properties. Once an auto bid is setup, it will only be triggered if a bid is placed against your bid by another user. However, the system will not go over your max auto bid limit. With that said, you will not be able to outbid yourself unless you place a bid higher than your max auto bid limit. You may also contact us at 855 882 -1314 so that we can further assist you. Thanks, Altisource Customer Advocacy Team