IndianRoots Questions & Answers

Question 1

Question:

Hi, does anyone have an experience of ordering good from "indianroots.com" to usa? i read the website says that there are shipping, handling and customs charges all to be born by the customer, but i was looking for a rough estimate for how much these services amount to when ordering using the website. any feedback will be appreciated. thanks, soumya.

Answer · 2016-01-26T09:59Z

Answer:

Namaskar Soumya! Thank you for giving us the opportunity to serve you. We would like to inform you, that the VAT / Custom Duty / Local Taxes or Import Duties are borne directly by the customer at the time of delivery. These charges are non-governable and they differ in countries, as per the local rules & regulations of customs clearance authorities. We are not sending the products as gifts or samples and shipping the products completely through legal channels.

By indianroots h., over a year old

See more answers (6)

Question 2

Question:

Why am i not getting any information about my order 300050878. i have email to customeer care several times and i have no response. order was made on 6/27/16 and website says it is in process. this was a very good company for years and i ordered many times. what is happening? Why am i not getting any information about my order 300050878. i have email to customeer care several times and i have no response. order was made on 6/27/16 and website says it is in process. this was a very good company for years and i ordered many times. what is happening?

Answer · 2016-08-13T03:38Z

Namaskar Mary! WE are sorry for the delay in the dispatch of your order. WE have escalated the issue to our concerned team, kindly allow us 3 business days to share the exact shipping date of your remaining products. Your patience is appreciated. Regards, Team Indianroots

Question 3

Question:

Hello when will my order number 300049333- be delivered? Hello when will my order number 300049333- be delivered?

Answer · 2016-04-27T09:54Z

Namaskar Kanthi! We sincerely regret for the inconvenience caused to you. We have escalated the matter to the concerned manager, please allow us 24 hours to update you the exact shipping date of your order.

Question 4

Question:

Hi i had ordered 3 kurtis (order no 100150149) on feb 8th. only 2 of them got delivered. what about the third one? Hi i had ordered 3 kurtis (order no 100150149) on feb 8th. only 2 of them got delivered. what about the third one?

Answer · 2016-03-27T10:17Z

Namaskar Sabitha, We sincerely regret for the delay in the dispatch of your order. We have escalated the matter to the concerned team, please allow us 2 business days to share the exact shipping date of your order.

Question 5

Question:

Hi, my sku is #100000141041 i ordered on 9 november bbut till to date the status is processing. i sent an email but no reply. please let me know when will i get. i need it urgently for my friend's wedding which is on december 6. Hi, my sku is #100000141041 i ordered on 9 november bbut till to date the status is processing. i sent an email but no reply. please let me know when will i get. i need it urgently for my friend's wedding which is on december 6.

Answer · 2015-11-19T10:03Z

Namaskar Anees! We are sorry for the experience you had with us. Hope you have received a response on the review posted by you.

Question 6

Question:

Its been month and my order is not yet deliver. they have closed their online chat as wel Its been month and my order is not yet deliver. they have closed their online chat as wel

Answer · 2015-11-06T04:10Z

Namaskar Ruchi! We sincerely regret for the inconvenience caused to you. Please share your order number so that it can be forwarded to the concerned manager for immediate action.

Question 7

Question:

Dear indianroots i have tried on several ocassions by talking to your customer service people and i get the same response everytime - we are waiting for the brands to supply. i am still waiting for a dress that i ordered in march. it is of no value to me now and by the time i get it it will be outdated fashion. however i still feel that you have scammed me and stolen my money. i will definitely not recommend anyone to purchase from you. i have each time provided my order number only to be given the same answer. you don't care because you have taken out the money from my bank account already. you need to provide a better service than this if you want anyone to continue purchasing from you. you have just lost a customer that would normally buy on a regular basis from a company that treats them well. Dear indianroots i have tried on several ocassions by talking to your customer service people and i get the same response everytime - we are waiting for the brands to supply. i am still waiting for a dress that i ordered in march. it is of no value to me now and by the time i get it it will be outdated fashion. however i still feel that you have scammed me and stolen my money. i will definitely not recommend anyone to purchase from you. i have each time provided my order number only to be given the same answer. you don't care because you have taken out the money from my bank account already. you need to provide a better service than this if you want anyone to continue purchasing from you. you have just lost a customer that would normally buy on a regular basis from a company that treats them well.

Answer · 2015-10-21T07:32Z

I see you were totally ignored but the next person down got a pretty prompt response. Disgusting company

IndianRoots Questions & Answers

Hello when will my order number 300049333- be delivered? Hello when will my order number 300049333- be delivered?

Hi i had ordered 3 kurtis (order no 100150149) on feb 8th. only 2 of them got delivered. what about the third one? Hi i had ordered 3 kurtis (order no 100150149) on feb 8th. only 2 of them got delivered. what about the third one?

Its been month and my order is not yet deliver. they have closed their online chat as wel Its been month and my order is not yet deliver. they have closed their online chat as wel

I am awaiting a refund for the past 6 months! these traits bring down the indian value system! such a disgrace! no wonder india doesnt progress as much as other nations.

Can’t see your question? Ask to get answers from the IndianRoots staff and other customers.

IndianRoots Questions & Answers

Hello when will my order number 300049333- be delivered? Hello when will my order number 300049333- be delivered?

Hi i had ordered 3 kurtis (order no 100150149) on feb 8th. only 2 of them got delivered. what about the third one? Hi i had ordered 3 kurtis (order no 100150149) on feb 8th. only 2 of them got delivered. what about the third one?

Its been month and my order is not yet deliver. they have closed their online chat as wel Its been month and my order is not yet deliver. they have closed their online chat as wel

Is it a genuine site ?? as i ve placed the order on april 10th, still i ve not recieved the product and there is no revert also from them regarding this much delay ...i ve also done the payment :(

I am awaiting a refund for the past 6 months! these traits bring down the indian value system! such a disgrace! no wonder india doesnt progress as much as other nations.

Can’t see your question? Ask to get answers from the IndianRoots staff and other customers.