IndianRoots

The website looks all fancy and has big names which is why I thought this would be a good site to buy from. But after using them I am more than convinced that this company has the worst customer service and reliability. First, the size and description did not match and then out of the 4 pieces I had ordered, I never received one and they kept saying it would arrive in a couple of days. When you want to return a product because of poor sizing and incorrect description they make you go back and forth so many times, that you'll eventually give up and just keep the dress despite knowing that you're never going to wear it... money down the drain! Do yourself a favor and stay away. I would give them a negative rating if I could!

I have been buying outfits online for long, both in India and abroad. Never had experienced any e-retail worst than indian-roots. Had placed an order 2 months back, still waiting for the products. Will never use indian-roots ever again and urging strongly to folks reading this review against shopping there.

Order number *******. Yea I ordered my product in December around Christmas. It is now February. I have received email saying oh wait contact us in a few days or in a week well have it... Nothing... Then the last email I get just tells me to keep waiting because they haven't sent it yet. Don't waste your money by shopping there. It has truly been most unpleasant and possibly a scam

I had placed an order in Feb, 2017 and upon constant prodding, around May they inform me that they could not procure the order and would issue a refund which remains to be processed. I assumed they would due it in due course and went ahead and placed another order 3 weeks ago which seems to following the same fate as I have no response to my mails on the status of my order. This has been an extremely frustrating experience and am looking for some way to contact the company so I can get my money refunded but there is no contact number listed and all my emails are sent in vain.

This is regarding my order# *******. I placed the order on Jan 8 and was informed by Indianroots that I would receive it by Jan 26. It is today Feb 2 and I have not received my package, nor have I received any notification about delay, shipping or status information from Indian roots. Please cancel my order and issue me a full refund through Paypal. I am very disappointed in your service.
Your products are wonderful and I wish you had even standard level of customer service.

Indianroots has gone from bad to worse... especially since they initiated massive discount sales... I'm very anxious about all my money blocked as I'm paying interest on the credit card... they don't deliver for months after order placement, customer care is a sham... no response or the usual standard email.

I'm very upset as I have used my credit card for almost all transactions.

Stay away from NDTV's Indian Roots. They are bogus. They collect money by showing merchandise and never deliver. My order is *******. I placed a months ago - paid US $ 160. Never received merchandise nor my money refunded. After complain on this site - they cancelled my order but saying they can not refund my money.

Looks like Indian Roots CEO is some kind of drug addict - stealing money from common people.

Wonder after so many people complaints, he is not yet arrested by law enforcement offices in India.

Order num- *******, I need to return the product as there is an issue with the size, arrange for the reverse pickup.and refund my money. Sent so many emails no reply from ur end. Give a proper contact number so that customers can contact over the phone. Emails no response then how to reach?

My mom always says not to buy from online portals. She thinks that it's a wastage of time as you don't get to try. So I show her Indian roots website. She loved the website and then we ordered party wear dresses from this website. Now when I shop online she doesn't say anything.

Indianroots lived up to its reputation of being a fraudulent website. Classic bait and switch business model. Order never arrived. Every time I tried to find out they would give me a different reason. Reporting the website to the local Attorney General in the US and reporting them to the credit bureaus so that consumers are warned about this company.

I ordered 4 sarees for my 82 yr old mother in law via indian roots on May 29,2015. Three sarees got delivered in a staggered manner. The fourth one is yet to be despatched. I have since chatted with 6 customer service personnel and each of them offer apologies (!) for the inconvenience and a time line of 5-7 days for despatch. Today, I was given a time line of 2 business days for update on the despatch by their customer service associate. I suppose I need to follow up again on the coming Monday! Only thing I would want to say, is, order at your own risk and be prepared to keep following up to get ur products. I would definitely think twice before ordering through indian roots. Not worth the headache!

HI, i have been supplying to indianroots for 2 years. Last year i managed to get my payment after a delay of 8 months and that to after i went and sat at their office. Yet again my payments are due for the last 5 months. They dont reply to mails or pick up calls. Finally i have decided to not supply any more orders. These guys are going to close down if they act like this.

Too bad I saw these reviews after I placed the order. The site mentions 45 day delivery period but makes not attempt to adhere to it. Cannot be contacted on phone. Their response via mail and FB is far from prompt, And when the customer tired of waiting for the order wants to cancel, they refuse to do it.

I have ordered an item almost 2 months ago and still haven't received my order. I have tried to contact customer service multiple times but every time they have promised it will be delivered within a few days. I am very much disappointment with their service. They are doing cheating with a customer. Be careful while ordering from them.

I have made a Prepaid order of one blouse on 21 october but till me time its not delivered. I have contacted Customer care but nobody is picking the call as all the agents are busy all the time. I have sent an email on(9-Nov-2015) they replied the same day and said it will be delivered in next 5 days. Now its been 7 days still nothing from them and I have sent an email today again but nobody is responding. If somebody is going to respond so please order no is #*******.

There was some annual function in college and since I am the in-charge person for dresses, I was very much tensed where to buy clothes from. Then one of my teacher recommended Indian roots to me. And I must say Indian roots is of the best shopping site you can trust on, the quality, material, customer service, price and the discount that they offer is amazingly good

I have become a victim of Indian roots, ordered 5 moth ago, every time false promises, now they have even stopped replying my email. For proof if Indian roots guys check this site, my order number *******.

The order was supposed to arrive in 15 days... it's been more than a month and I see no signs of it arriving any time soon.
I've called and complained numerous times and the people keep deflecting my questions with vague answers.
I've even paid for the Saree in advance.
No signs of a refund either.
I'm highly disappointed and feel as if I've been swindled

I received a note stating my order is successful. Only after waiting for close to a month I got to know that there was Rs. Shipping charge pending hence order was not successful. I am totally confused with a email that says Order is successful, it also has a pending word in general, site accepted the order with no rejection at the time of placing order. It's all very confusing and sheer waste of time to shop from indianroots website. Will never recommend anyone

I am not sure what changed. When they first launched I thought they were here for the long haul but appears that they have gone absconding now. All my previous orders were delivered correctly but the last order I placed in Feb for delivery in March - To date I have received 1 out of the 4 that I ordered (Order #*******). Same polite messages I receive every month when asked for status. And now they have even stopped responding to emails sent to their care email id.

5/2/16
This is regarding my order# *******. I placed the order on Jan 4. It is today Feb 5 and I have not received my package, nor have I received any notification about delay, shipping or status information from Indian roots. I am very disappointed by your service..

Totally fraud site. I placed only one order on this site on April 1st... & till now they are sending mails extending the delivery date and now its August'17 they have stopped replying to my mails. And there is no customer care number of these cheats...
Please dont waste time on this fraud site... Complete cheaters &$@*#@^%

Repeated the mistake of ordering from Indian roots despite past bad experience. They cancel your order at any point of time. Huge name useless services all the more bad update about orders. Never ever order from this $#*!ed up site.