I placed an order with you for my girlfriend Heidi Marzo Order number: 3D-775904
Order Date: 6/8/2016. I did not get it. I have sent several "tickets" to your website and left two phone messages with NO reply other than your automated acknowledgement. Your sites live assistant NEVER works nor does your online "general message" captcha either. Thus it is impossible to leave a message... wtf. I'm must say NOT a good way to do business or build a reputation. I am totally disappointed in you!
I have spoken with you personally while living in Austin, I have been a fan and infowarrior for over 20 years, and ordered from you before. HOWEVER, I must say I find it hard to believe someone with your resources could have a website riddled with so many errors that conveniently bar customers from making contact. This experience has whittled away my respect for you and your organization. I now feel ripped off and left out in the cold and your organization offers NO assistance. I am hoping that you can bring me some resolve in the next day or so, so we may remain friend and allies.

asked by Michael H. on 6/14/16