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ipsy Questions & Answers

799 reviews
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Here’s what consumers have asked with answers from ipsy staff and previous consumers.

52 questions answered
10% answered in 1 day
Question:

How do i cancel my acct?

Answer:

Hi Lauren! You can cancel your subscription at any time, but your cancellation will need to be finalized before 12pm PT on the last day of the month to apply to the next month's Glam Bag. To cancel your active subscription: 1. Log into your ipsy account and click on your profile picture at the upper right corner. 2. Go to "Subscription & Purchases" and click "Cancel Subscription." When you click Cancel Subscription," we will email you a link that you must click to confirm your cancellation. 3. Make sure you're logged into your ipsy account, then click on the link in the email we sent you to finalize your cancellation. For more information, visit our help center: http://help.ipsy.com/customer/portal/articles/281825

By Kaila B., Manager
Question:

Answer:

Visit www.ipsy.com/account#/subscription to update all subscription information! If you have any trouble, just email support@ipsy.com.

By Kaila B., Manager
Question:

Yes ma'am. i got my new bag today and it was a mess. the cap was off the lipstick, which had broken off, and melted all inside the bag. what do i do?

Answer:

IpsyCare is happy to help! Just visit help.ipsy.com and submit a help request.

By Kaila B., Manager
Question:

I have receive 2 broken items. last month my bombshell lip gloss was broken and leaking and the month before he lip liner was broke. how can i get this replaced.

Answer:

Oh no! The good news is that we offer free replacements in the event that a product is broken or missing. Just visit help.ipsy.com and let us know you'd like a replacement!

By Kaila B., Manager
Question:

Why are people not receiving their samples?

Answer:

I have not received my bag this month. I always have no later than the 10th. My address is Carol Ligon 1500 Knox Street, Lincoln, He. I have been customer for probably 4 months. My phone # 402-261-3609. Thank you

By Carol L.
Question:

Hi, i would like to know how to redeem my points. for a purchase

Answer:

I am new to Ipsy, I just signed up yesterday, I hope April's bag will have liquid eyeliner in it for sure. Looking so forward to getting my Glam bag!

By lisa s.
Question:

How do i get a hold of customer service. i got my first bag and am very disappointed. i want to cancel, but the phone number is not working.

Answer:

That's my question also. Phone number isn't working.

By Tina U.
Question:

Ive tried to cancel my subscription several times and i haven't gotten the email with the link to confirm cancelation so i haven't been able to cancel my subscription. i don't know that to do!

Answer:

Your best bet is to cancel whatever card you used, because even if you can successfully cancel, they'll start charging it again after a few months without your approval.

By Karen S.
Question:

I subscribed to ipsy but i am on the waitlist. will i get the products?

Answer:

You will not get an Ipsy bag until you are off of the waitlist.

By Heather Y.
Question:

How do i cancel my subscription?

Answer:

Sign in to ipsy.com you'll probably have to click cancel to leave the review bag area click avatar top right, from my acct go to my subscription and choose cancel.

By Diana S.

Can’t see your question? Ask to get answers from the ipsy staff and other customers.

Typical questions asked:
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  • Where is the company located?
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