Hi Christina,

Good day! Thank you for posting your question. If the item is within our return policy and return period, you can certainly send the item back for a refund. For us to be able to assist you accordingly, kindly e-mail us your order number & details to experience@choxi.com or customercare@choxi.com. You may also send us a message through this website. We promise to get back to you within a maximum of 24 hours with a superb solution.

We look forward to hearing from you and resolving this for you soon. Again, sorry for the inconvenience.

Always here to help!
Customer Relations
Choxi - Everything You Love, For Less.